Disappointing customer service and ghosted on incomplete work
We initially had a great start with this company. They came out quickly for an estimate in October 2024 following hail damage that required a full roof replacement and siding repairs.
The roofing crew arrived in March 2025 and did a solid job on both our house and garage, including a thorough cleanup. Unfortunately, that is where the positive experience ended and the nightmare began.
The siding work was supposed to be scheduled by late 2025. We were extremely patient, understanding, and polite, giving regular, gentle follow-ups to our project manager. In October 2025, I called the scheduling coordinator directly, only to be shocked to learn that our siding job had been canceled--without any communication from them. I was told it was now too cold to complete the job, but the project manager assured us we would be first on the schedule for spring 2026.
When I followed up in June 2026, the project manager was somehow surprised the work still hadn't been done. Since then, despite repeated phone calls and emails, we have been completely ghosted. No updates, no explanations, not even a simple message saying they no longer wanted the job.
If a repair is too small for your company, at least have the professional courtesy to communicate that to your client. Leaving a customer with holes in their siding after months of patient waiting is completely unacceptable.
For a company that claims to pride itself on quality, trust, and professionalism, this behavior is incredibly disappointing and unprofessional. Despite the decent work on the roof, I cannot, in good conscience, recommend a company that abandons its clients and refuses to communicate. read more