I had my netbook and my husband's laptop repaired here. They are very friendly, the lady at the front desk helped me figure out what was wrong with my husband's CD-Rom drive, cause it wouldn't open. She did it in a snap!
They were able to fix the bug that was keeping my netbook from running fine, but it took a whole week. I really really hoped they would be able to fix it, and they didn't disappoint.
When my husband's laptop got fixed we begged for them to not erase any files (especially pictures, we have tons of them!) and they said the files wouldn't be erased. Yay! They have organized the files in a generic folder and I called them 'cause I couldn't find the folder. While on the phone, they had me install a remote access program and helped me find it (while she's in the office using her own mouse). I thought that was cool. I was just hoping they don't use the program to access our files without our permission.
The only weird thing was one day I called them to ask for a quote on installing some programs on my netbook that doesn't have a disc drive, and it was more expensive than getting an external drive itself! So I passed.
I'm a satisfied customer and if anything happens to our computer in the future, I'll probably use their service again. read more