The woman who answers the phone to set up appointments is very rude and difficult to deal with…read more It's as though she's trying to discourage anyone from trying to make an appointment! They need to re-think their office staff!

This doctor is incredible. It shows in his staff, his office and everything else. He is extremely…read morebusy but he never makes you feel rushed or feel like you aren't worthwhile. He is excellent. His front staff and nurse and everyone else are above par. I cannot speak highly enough of Sussman and his staff.

I'm giving them 2 stars because they did get rid of my eczema. HOWEVER, you can't get a bill that…read moreshows what you actually owe. Thet are now saying I'm delinquent (notice dated 6/4/25), and I sent them two checks in May, both for exactly what they said I owed. They rarely answer their phone, it's difficult to make appointments, and most of all the office manager Ashley is incredibly rude. She called me a liar, and gave me a "statement" that was completely wrong, and she won't even let me show her why I think it is wrong. I could say more, but they need to get better management, and pronto. I'm complaining to the New Mexico Consumer Protection Agency. I hope that makes them act right. If not, I will get a lawyer.

The is such a wonderful practice. I went in for seasonal allergies and they solved my allegories…read moreand pain. The headaches are gone. They were so professional and courteous. The office was clean and welcoming. John and Irene have masters degrees in oriental medicine and PhD in Psychology. They take the time to understand and properly evaluate. I cannot recommend this more.

Dr. Irene Dougherty is awesome! She has an incredible bedside manner and really listens to your…read moreconcerns. She is thoughtful in her approach and you see measurable results, particularly for allergies, but for general wellness as well. Her recommendations and insights are spot on. I went to Dr. Irene Dougherty for help with issues that other doctors couldn't figure out and found a healthier path forward.

I have no idea why the receptionists are mean to me every time I call to make shot appointments…read more I'm scared of them to be honest, calling always gives me incredible anxiety because I know I'm about to be treated subhuman. I try to be as polite and efficient as possible, but it doesn't seem to change the way I'm treated.

Very disappointed that since Dr Sussmann is retiring he will only schedule Zoom calls once a week…read moreand the earliest I can schedule an appointment is two months out. The office will not let me schedule with the other physician in the practice. I can only meet with a NP or an aide. Unacceptable. This practice deserves to be treated by the public the same way they treat their patients

I was lied to by the person who answered the phone. I waited a couple of months to see Dr. Brown…read moreto establish a relationship as a patient. During the consult Dr. Brown said he would see me in a timely manner if I was symptomatic of a sinus infection. When I called his office a rude person said I was not allowed to see Dr. Brown; instead she said I had to go to my primary physician. MY PRIMARY PHYSICIAN IS NOT AN ENT SPECIALIST!!! She acted like she owned the practice. BAD MEDICAL ETHICS! If an established patient has a sinus infection, you do not tell the patient to go to a primary physician; and you do not schedule the patient for two months later. I consider this negligence & malpractice.

I visited Dr. Brown for gradual hearing loss. I would say the workup was pretty superficial, a…read morequick peek in my ear to check for ear wax and a family history - but perhaps that is all that was needed. He then walked me through a connecting door for a hearing test at Southwestern Hearing Center. I was not informed that there would be an additional $120 charge which was not covered by insurance. BTW Costco offers hearing tests at no charge. My advice to patients is to check ahead of time about insurance coverage and to Dr. Brown's office please be courteous to your patients and be very clear that a hearing test might not be covered by insurance and what the additional cost will be if it is not covered.

After waiting over four months for an appointment, with them calling me several times to remind me…read moreof the appointment and then going into the office at the time scheduled, they then took my co-pay and did my vitals and after sitting in an office for a while, they decided to let me know that they can't see me because I am over 65. They don't see patients over 65 I guess, but they could not have told me that months ago when the appointment was made or the various times that they called me to verify my appointment or even when I arrived and paid a co-pay and sit with a nurse to get my vitals. WTH...now I am going to have to find another Allergy doctor and probably wait months to get in again. That is one of the most unprofessional things I have ever experienced with a doctors office. They had plenty of time to let me know that I was not qualified for their clinic, but they did not until I was there for the appointment. I do not recommend this doctor because of the unprofessionalism of the office staff towards the patients and especially senior patients.

I'm one of those sad, sad people that is allergic to cats and dogs. And pretty much everything…read moreelse. In order to remedy my situation, I've started allergy injections. Dr. Abernathy Carver has been really great! I went in for a new patient appointment and was there for about an hour and a half doing tests, so I hung out with the ladies for a while. They were very attentive, comforting, and helpful. I had to do a variety of breathing and skin tests, none of which are particularly pleasant, but the staff made it more bearable. One of the techs is a bit skittish, but I think she is just quiet/shy, and I actually spent quite a lot of time one-on-one with the doctor herself. I would recommend their office to anyone struggling with allergies, especially if you have United Healthcare insurance.

Treating me for years . Allergy shots keep my asthma under control. My grandaughter also goes.read more

This practice provides all types of allergy related services. I have been getting immunotherapy for…read moremy allergies for about six years now. I love provider Romero and actually look forward to my appointment with him each year so we can catch up. It feels like I'm seeing an old friend as opposed to a medical provider. He provides top notch care and really listens to any concerns one might have. With that said I usually interact with the shot room staff more than provider Romero. They seem to have a revolving door when it comes to staff other than the provides. The shot room and front desk staff continually changes. I've given up trying to get to know anyone. It's not super important but makes me wonder what goes on behind the scenes. I can say I am satisfied with my therapy and it's made a huge difference in my life. As long as I get to keep seeing provider Romero, I will continue to come back.

After reading the reviews it appears things have never changed. This review is for anybody…read morewondering whether to work with this doctor in any kind of way, beware! While, she does seem to be an attentive doctor to her patients, everything else in her practice is very unprofessional. She's a rude person with absolutely no consideration for anybody else's opinion but her own. She's unorganized unkept and doesn't keep staff long. That alone says a lot about her. I would never refer anybody to her that I care about.

Ok this is my ever changing review. Let me start with giving two stars in the beginning but because…read morethe doctor is super cool I keep giving the stars ba The building is hard to find. It's not facing the street the address states. You have to turn in and drive down the narrow alley to the back of the complex to find a separate building. When I tried calling for direction they didn't answer. When I finally got in, the uncaring receptionist was on the phone for 10 min more. Super annoyed.... EVERY SINGLE TIME I've been here for office visits so far, they don't know that I have an appointment. SO annoyed. This is the office that made me wait for 5 MONTHS for the initial visit only to tell me that I should have been able to get seen right in April.. in September... This whole process of me getting to an allergist to get tested and start my shots have been nothing but problems. Today too...they didn't know that I was coming and my shot "concoction" is not ready One good thing I can say is that the doctor is great, knowledgeable and quick to take action to get you well. Okay, two good stuff. She will work with you on the schedule and will see you on the weekends. That is pretty amazing. They've done that for me twice because I have a pretty hectic schedule and wasn't able to come in during business hours. After over 10 years of dealing with severe allergies, she immediately diagnosed me with asthma and started treating me before moving on to the allergy stuff. To her, she said, it should've been obvious that I have asthma. They have a different receptionist now.... Sooooo, in conclusion, my final verdict is 4. Pros: Doc is very knowledgeable and obviously skilled Doc will work with your schedule Even on WEEKENDS!!! This is HUGE She WILL quickly and effectively fix you up. After all, that's the main reason for visiting, right? Cons: Receptionists (all of them I've seen so far) were useless & non courteous. They never get your appointment right Location--it's in the back of the street (on the address). Signage is hard to spot No signs on the outside of the actual building