Great service and awesome staff! Driving across the country isn't the easiest but Penske made it a…read moregood experience. The return was super easy at the Fort Walton Beach location and the staff very understanding. Will definitely go with Penske for now on.

We made an online reservation to reserve a 26' truck one way, picking up from Fort Walton Beach…read more(Dealer 325421) on January 24, 2020 and dropping off in Lawrenceville, GA (Dealer 300454). We picked up the truck as planned on January 24 at approximately 4:15 p.m. We took the truck to the first location and proceeded to load the truck. The next day (Saturday Jan 25), we attempted to head out to Atlanta and discovered that the truck wouldn't start. We called roadside assistance and they sent someone out to look at the truck at approximately 4:00 p.m. Roadside assistance indicated that the starter was dead. At approximately 6:00 p.m. we called Budget Truck to determine whether or not they had another truck we could swap out with as we needed to be in Atlanta ASAP. We called roadside assistance and was on hold for 74 minutes at which time a very rude supervisor named John R. came to the phone and told us that he could only speak to the person on the contract and that regardless, it wasn't his problem and there was nothing they could do as they needed approval from Budget Truck. We made another call to Budget Truck at approximately 8:00 p.m. at which time we were told that they were closed and that we would not be able to speak to anyone until Sunday Morning (Jan 26). Sunday Morning, At approximately 10:00 a.m., we were notified that there were no available trucks, therefore the moving truck that we rented would be TOWED from Fort Walton Beach, FL to Atlanta, GA (approx. 350 miles). The tow truck arrived and we proceeded to Atlanta at approximately 1:00 p.m. We arrived in Atlanta at approximately 8:00 p.m. (24 hours past our due arrival time). Due to the inoperable truck rental, the tow truck driver told us that he would have to drop the rental truck in the front of the house, we would need to unloaded the truck without being able to move the truck and then we would need to call Budget to come tow the inoperable truck. We unloaded the truck on Monday, Jan 27 and called Budget to come get the truck. We notified Budget that we had 2 additional storage locations in which we needed an operable truck to finish moving our household items. They brought us a different truck so that we could complete our move, however a move that should have taken 1 day, ended up taking 5 days. We called Budget customer service on Friday, January 31 to voice our concerns regarding this chaotic experience and was told that someone would call us within 72 hours. We received the below email and returned a call to Budget Truck on Monday, Feb 3. We spoke to Jason and he notified us at that time that our credit card had been charged an additional $426.76 on Feb 3, due to additional days being charged! He indicated that he would be able to refund the additional days as he saw in the notes that roadside assistance did not notify the receiving location the roadside delay. He also indicated that he could refund $90 of our original rental fee for any inconvenience your company may have caused. This is totally unacceptable!! As stated before, what was supposed to be a one day move with people waiting in Atlanta to help move our household goods, turned into a 5 day fiasco with myself and my son being the only people available to move due to your company not having a back up plan for mechanical issues. In my experience, engine starters do not just stop working all of a sudden. This leads me to believe that your vehicles are not maintained properly. In addition, I have read subsequent reviews that indicate that Budget Truck does not inspect their vehicles prior to renting. I understand that mechanical issues happen from time to time, however there should always be a back up plan in place for these situations. There should always be a swap out vehicle available so as not to inconvenience the customer as well as provide excellent customer service.

Be aware of this business! They will use enough gas to make the gauge read below full to call you…read moreback out hoping you don't come so they can charge you the $35. Had to drive 45 minutes one way back there to put 2.7 gallons of gas in the truck to avoid the charge. Be aware!!!

While on vacation to the Gulf Coast recently, I started having transmission problems. There were no…read moremechanics available as it was over the holidays and I couldn't figure out a way to get my car home to Ohio, over 900 miles away. I spent almost a week trying to find a way to transport the car - everything from renting a car to follow my husband as he drove our car with frequent stops to a paid transport to leaving our car with a mechanic and flying back down to pick it up. Finally, after exhausting all possibilities we looked into renting a truck and trailer to tow the car home ourselves. We started with Uhaul who quoted a price of over $1000! We almost didn't even bother calling Penske after the sticker shock of Uhaul but decided to give them a try and we are so glad we did. We called the 800 number for Penske and they gave us a quote, reserved for us, and called the local office to secure our rental all within 20 minutes and for a fraction of the price we'd been quoted at Uhaul! When we went to pick up our rental, the local office had our paperwork processed, answered our questions, and had us out the door to our rental in less than 30 minutes. Their customer service on both ends was amazing! We weren't charged a security fee, every step of the process was explained to us (along with the address and hours of our local office to return our truck), and they made everything simple and hassle-free. I can't say enough about Penske and they have earned a customer for life!

I live in Panama City, Florida and needed to rent a truck in the LaGrange Georgia area for July…read more11th Pick Up. Most places were closed on Saturday and Sunday so I had to venture out a little. I found Home Depot in Newnan Georgia. No problems getting a truck set up for the day I needed it on the telephone. Once at Home Depot the rental was quick and easy with a very clean truck. All the instructions I needed and when/where the truck needed to dropped of once I was back home in Florida. Before getting this set up with Penske I had rented a UHaul in the LaGrange Georgia area (or so I thought). The UHaul company can't really tell you if you have the truck you need until 24 hours before the date that you needed it or you have it reserved for. Well, by that time I would have already taken time off work, set up people to help me load the truck in Georgia and drove the 5 hours it takes to get there. Why do you expect me to do all that and you not tell me for sure I am going to have the truck I need. NO MORE UHAUL FOR ME EVER!!!!!!!!!!!!!!!!!!!!! Thank you Penske for saving the day. Also dropped for the truck on Sherman Ave in Panama City Florida and it was very easy, in and out in only a few minutes.

Very professional, efficient and timely. Great Job, thanks for working on my corvette fixing my…read moreside vents.

Had a small fender bender and took my vehicle in for an estimate and they were able to make the…read morerepair on the spot in less than 30 minutes at a very reasonable price!! So happy to have found such honest repair shop!

Very smooth gas refill rv and bbq. Caleb was very knowledgeable in the propane business. I…read morerecommend Caleb and Naudia for running a tight operation.

Hours of operation state they are open until 2pm. I showed up at 1:20pm to have a propane tank…read morefilled (a service they offer) and they were locked up and closed. No notice on the office door of any "emergency". Even called their office number and no response. Had to go elsewhere because they never called back.