Be careful here! Storage Mart will suck you in with a low rate, but in the Storage Mart Lease, Storage Mart has the ability to raise the rates whenever Storage Mart feels like it!! Whatever rate you sign for is not guaranteed for Any length of time because the Storage Mart Lease Clause allows Storage Mart to change the rates at Storage Marts discretion! There is no price protection for a year or six months or Any Time; I feel that whatever discount Storage Mart offers you, Storage Mart will make sure that they get it back, and more. My recommendation would be to use a more Customer Centric company. Storage Mart definitely plays the supply and demand game; Storage Mart doesn't appear to have any regard their customers, just who they can get to pay the most money! Also, Storage Mart will not give out Storage Mart's decision makers contact information to discuss issues because they said "people would be calling all the time"; Wonder Why! Storage Mart knows that their practices live on the Shady side!! Just frustrating that so many have no regard for Ethics or the Consumer these days... Storage Mart is Just another example!! read more

We used this location for several months when an elderly relative needed to downsize from a larger house. Clean and well-lit facility. On-site manager was attentive and responsive. Climate controlled units were clean and delivered as promised. Highly recommend. read more

A pretty nice unit with an amazing employee. The head of the unit at Jefferson StorageMart was so awesome. She was so kind and genuinely wanted to help. I appreciated her personality and help. read more

My 2nd time dealing with Storage Mart and ALWAYS a good experience. Friendly, fast customer service. This time especially grateful as we are bringing back stuff from recently deceased father in laws house and not sure what time coming in so was able to get acess before I get there. Appreciate that. Will always use them for my storage needs read more

Coming in from another state (active duty move) and touched base with Storages Mart months prior. The following months were a breeze. Storage Mart (Jeff City, Michael) is very personable and has done everything they can to make sure we have an available unit when we get there. Although no units are guaranteed available at the specific time and date you need them (unless you are willing to pay for the unit at time of availability)...Storage Mart (Jeff City, Michael...as well as general specialists) has continued to contact us with availability and make sure we are still slated for our move. That speaks volumes people. That is customer service at its finest people. 20 years active duty, wife and two kids, and have moved 8 times. I have never received the customer service and personable service at that, than I have from Storage Mart. Thanks so much to all whom we have spoke to. read more

My experience with StorageMart has been outstanding from the start. I realized I needed a unit last minute and the costumer service representative was patient and explained all of my options in detail, especially since it was my first time renting and she made a point of advising me in what was best suited for my needs not necessarily the most expensive option. Upon check in the next day, the two gentlemen were extremely friendly, knowledgeable, and courteous. Since I was doing the majority of the moving myself, they made sure I was always okay while unloading and checked in frequently. I wish more companies would practice the same level of customer service. read more