I had my rental through this Budget. I rented a completely different vehicle than I received. I…read morewas kind of ok with that, but the inside was pretty dirty. A few hours later. I realized the license plate expired 6/22. Now it's my responsibility to get it back and I might be reimbursed???? Seriously? Do not rent from here. Plus, I was on hold for over 40 minutes, then transferred to voicemail for a supervisor who may call me back in 24 hours? I have plans. I have a job that I cannot get arrested for driving with expired plates. I feel discriminated against.

Please note that my review is on the Budget Truck Rental company, not this rental location. We…read morelooked into Budget Truck. After a 25% discount, the price went up. If you need it for more than one day, the price per day nearly triples. There's only one location even reasonably close, and they're only open for 3 hours on the day we need the truck. No returning the truck when the business is closed because of Covid. So if you want the truck for more than 3 hours than you pay 3 times as much for 2 days after the price increase on your 25% discount. It's SO SAD that people actually pay for this scam. No thank you.

Never ever use this car rental! I picked up the car at Budget rental (which I've had trouble with…read morethem before) the front desk person was rude, got no paperwork got the keys got my luggage and I realized they did not tell me where the car was, it was 20 degrees out and sleet. I tried to use the alarm on the car, it did not work. I walked back inside and they were gone! There was noone there in that airport to help me. After another hour I found the car. It was not prechecked. Did not have a full tank of gas, lights started coming up on the dash, low tires, needed an oil change ect. I called the corporate office to complain and they said they would give me three days free, fine. Sent me an email stating 3 free days. The bill just came on my credit card its for the full amount! When I called now they say the 3 days is for my next car rental! This just uncalled for! I will never use this company again! And I would suggest you do the same!

I work for a business that uses so many rental cars that *most* of the rental companies we work…read morewith will come to us to pick up the cars. Not Budget. So as I pulled into work, I was asked if I'd help return two cars. Said yes, got off my motorcycle and jumped right into the rental - leaving my brand new helmet in the back seat. We returned the cars at Budget and left. Back at work 35 min later I discovered my mistake. I'd left my helmet in the car. I returned immediately to Budget. But can you guess? The helmet was no longer in the car. The car had been moved to be washed. Of course, NO ONE ever saw the helmet - perhaps I'd left it somewhere else! Three people touched the car in the hour that I'd left it with Budget. One of them is a thief. I'd advise you to look to ANY of the other car rental companies there at the airport. Can you guess which one my business doesn't use anymore? All they had to do was say, "Yes! We found that helmet." Huge financial mistake.

Went to three different locations of theirs after looking at what was available online for a…read morevehicle to purchase for my girlfriend. The people were nice but slow. I had to wait for 20 minutes for the single person at the counter to process someone who was already there when I arrived. 70% of the cars I was interested in were any of the following: not detailed yet so not able to be looked at, out as a rental so unavailable to be looked at, at a different location being outsourced to different mechanics, unwilling to negotiate price on egregiously overpriced vehicles with an inordinate amount of miles and poor conditions. As I stated previously, everyone I interacted with were friendly and created a comfortable atmosphere. With that said the process was, at best, inefficient/inconvenient and, at worse, deliberately tedious or just plain laziness. I like the dealers but would not recommend due to the headache of it all.

called (318 dixie south bend IN) interested in a used car they have listed for sale. would have…read morebought over the phone today except for 1 thing. the rude bitchy whiny woman who answered the phone. somebody get her a tissue before she starts crying ha. no wonder this popular vehicle has been listed for over 90 days online and remains unsold lol

The only reason why I give this place 3 stars and not lower is because of a helpful employee named…read moreBrandy. We had a horrible experience with Brandy's fellow employee, Cherie (Avoid her!) She was rude and condescending to my father when he first arrived to drop off the truck. All that she told my father was that we would have to pay a fee to drop the truck off at the location because the rental did not show up in her computer. She was very curt, did not listen to our story, and did not provide any information as to how to resolve this issue. She provided horrible customer service. I'm not sure if this was an off day for her or if this is the manner in which she treats all customers, but this is unacceptable. She should receive training from Brandy because Brandy was a model employee. Brandy politely explained to us why our rental did not show up in the system and why there was a fee associated with dropping off the rental. Through our discussion, I learned that I was supposed to call the 1-800 number on the contract that I should have received when I picked up the rental--a contract that was never emailed to me as promised. And then there was the issue with the fuel tank. We returned the truck with the gauge at the level at which we received the truck, but supposedly the gauge was closer to the 3/4 line. This was a minor hiccup, which was inconvenient and could have been prevented had the tank been full when we received it. It's easier to fill a tank up to full rather than try to estimate how much gas to put in to reach an obscure level. But even with this minor problem, Brandy was polite and kept composure as she explained everything. We really appreciated the excellent customer service she provided us. It was the ONLY redeeming factor in our U-Haul experience. Thank you Brandy!

Some how no ones ever in the frint desk or anywhere around the premises but when u do find some…read moreone is a Horrible customer service horrible employees, dirty unorganized and rude staff. They should just shut this location down.

If I had known the circus this company would turn into, I would have never chosen them to move my…read moremom from Oregon to Illinois. After quoting a price, the final price almost doubled. Did not keep the agreement as far as the options they had initially provided. Did not mention other companies would be involved in the process. Washed their hands when it came to covering damages and impossible to speak with the same person twice. Overall NEVER WOULD USE THEM AGAIN. Rather rent my own truck and handling it myself. WORSE COMPANY EVER!!!!! OVER PRICED, HORRIBLE CUSTOMER SERVICE AFTER THE INITIAL CALL, NO RESPONSIBILITY.​ These are only a few of the things they damaged and after claiming they had 10,000 worth of insurance, they only paid 60.00 for the damage to a 450.00 dryer!

Who gave them 1 star, 0, gave them $500 they sent seal pack to move me, they took my money and my…read morefurniture, charged me extra $600 to move the sofa that was already on the list, 2 days ago now that won't answer, seal pack office don't know nothing, Kevin who took the furniture and money won't answer to give me some ideal I will get when I will get my furniture, he texted call the office. Couldn't put 0.. Noone is answering. DT