If I could give this place a zero, believe me I would!! Let me start by saying, THESE PEOPLE ARE CROOKS and run FRADULENT AND UNETHICAL PRACTICES! Dylanna, the property manager is RUDE and he needs to be TERMINATED!! Before Storage King USA took over, I had no problems with My Space. I have had issues with them for 3 months now and was told my lease with them will be terminated on October 6, 2022. Mind you, I went and removed all of my belongings on 10.2.22, but I had to return to put a mattress and box spring back in because I didn't have a place for it until the 6th. On October 3, 2022, I received a message stating I have a past due balance of $113, WTF! Really! How do you charge someone $113 for a month of rent and you were terminated on 6 days in?? Crooks, right? I called and left a message for Dylanna to have someone call me back. His manager called me on 10.4.22. I explained the situation to her. She stated that she was never aware of the termination. I told her that I received a Lease Termination Notice from Dylanna on September 6, 2022. She said she wasn't aware of the notice and if I wanted to stay I could. I told her that I have taken my business elsewhere and I will have everything out of my storage by the 6th. She then said that she could not remove the charges because I still have items in the storage and the due date for the storage is 10.1.22. If I would have removed all of my belongings by the 10.2.22 then there would be no charges, which is stated in the terms and conditions (which I never received). So, you gave me a notice to be out by the 6th and on top of that charging me to be kicked out! This place is a joke! Management sucks! PLEASE GO ELSEWHERE! I also went in and there were mice droppings all over my stuff! Just disgusting! I told the manager that I will pay a prorated fee for 2 days, because yes, I went back and removed the mattress on 10.4.22. She told me she couldn't help me and if I don't pay, my account will be turned over to collections. WOW! This place has made my last 3 months of life hell. I am glad that I took everything out of their facility, so I don't have to deal with them any longer.
I never received the terms and conditions, and when I told Dylanna, he said oh you don't have to receive it. How do they get away with this? Something needs to be done. I have filed a complaint with the BBB and hopefully something will be done with the way they run things over there. I don't know how the other facilities are ran, but please stay away from this one. They are less expensive than others and now you know why. Paying more somewhere else is worth not having a headache and putting up with this!! read more