We have been storing our club trailer at Storage Depot in Holtville since 2015, ten years. Yesterday, when returning the trailer to our spot, one of our members was using the RV dumping station. The owner came out and started ranting about too many people having the gate code and abusing the RV dump. When I arrived to also use the dumping station, our club leader was basically accosted by the owner accusing us of abusing the dumping privileges. He abruptly declared that he was "terminating our contract". Only two or three members of our club have ever used the dumping station. Nowhere in our "contract" does it say that there is a limit to the number of users per contract that can have access or that there is any limit to the use of the dumping station. Even so, our combined use of the station accounts for at most 10 times per year. We have been good, conscientious customers for 10 years and this is how we are treated? Even if he had grounds to have a grievance with our club, a warning or complaint should have been communicated so that we would have been given a chance to correct whatever we supposedly did wrong. However, there is NO evidence that we violated any written or verbal agreement. Apparently, this owner has his own frustrations with this business and we were just there at the wrong time when he decided to take it out on us. Business people like this do NOT deserve to succeed.
Update: One of our members, who was attempting to use the dump station, tried to call today to talk politely with the owner to try to get a calm-headed explanation, but the owner would not take his calls. Very, very unprofessional, to say the least.
You can't say that you haven't been warned..... read more