My experience with this CPA firm was nothing short of a nightmare. I hired them for my 2021 tax filing extension, but it turned into an excruciating eight-month-long ordeal filled with delays and unresponsiveness.
I communicated with the tax preparer, Shilin, diligently through the process. I asked him about the deadline for the tax file extension for at least five times. But every single time my queries were either got ignored or met with empty promises of "I'll process it for you tomorrow" or "I promise I'll give it to you next week". Despite my patience, there was concrete actions or updates from him.
After numerous attempts to stress the importance of meeting the extension deadline, Shilin assured me that he understood. However, four to five months passed, and my tax return was still not filed. It wasn't until January 2023, after an eight-month wait, that my 2021 tax return was finally submitted.
When I confronted Shilin about the penalty fee incurred due to the significant delay, he responded by blocking me. Eventually I have to pay for the penalty caused by his extremely unprofessional practice.
This firm's lack of professionalism and respect for clients' time and trust is appalling. Avoid this CPA firm if you want a ordeal-free and professional service! read more