I have no idea why anyone could give NSAH a bad rating. These are the most caring knowledgeable…read morefolks i have ever had the pleasure of bringing my pet to. They will constantly go above and beyond to help any issue thaey can. Purhaps the people who gave bad reviews had had a bad day. But rest assure that staff is the best in the area.

Lack of Compassion. Disorganized!!The right hand doesn't know what the left is doing. Nothing…read moreworse than sitting in a waiting room listening to staff talk about owner and customers. Was a client for 10 years, the first few were ok. Lately each visit, and phone interaction was beyond unproffesional. After so many years, you would think they would know your pet.

Dr. Jen and Justine have been treating my pets for many years. They are professional, thorough,…read morecaring, and provide absolutely wonderful care. They take care to explain everything completely and always make sure you understand what is happening and what you need to do to keep your pets safe, healthy, and happy for many years!

From the owner: Southern New England Veterinary Care is a mobile small animal veterinary practice. We come to you…read moreto provide individual care and attention to your four legged furry friends. Our main goal is to keep all of our pets happy and healthy by working together with pets and their people. We are able to perform wellness exams and vaccinations, including puppy and kitten visits to help you in anyway with your new addition to the family. We are also able to perform sick patient exams and assessments. We are equipped to evaluate ear and skin problems right in the comfort of your own home. We have the ability to evaluate your pet with blood pressure measurement, ECG's, and to perform blood work and other laboratory testing. We are accredited and are able to provide both intrastate and international health certificates for any travels that you may have with your pet...

My elder cat has been experiencing some health issues for about a year. I have seen a few vets and…read moreno one could diagnose her and I felt my concerns were being dismissed at other vets. I was recommended to try nriah, my cat had one appointment at Northern RI Animal hospital they did some tests and next day had a diagnosis and meds for me to pick up for her. Dr B Answered all my questions and gave me every option of care. I am so relieved my cat has finally got the care she needs. I will be switching all my pets to come to NRIAH!

I've been bringing my pets to NRIAH for 25+ years. They are amazing. It starts with the…read morereceptionists. Melissa is awesome!! We love her. I met Cathi the other day who was very nice and helpful. The Vet techs are super attentive, professional and kind. Dave has been there for many years and he is absolutely great! . Andrea was our tech the other day and she was wonderful and so good with my dog. Dr. Jessica is our dog's vet and we just love her. She is the best and we are so happy that she takes care of our Mocha. Dr. Andrea was the vet for my cat and was with me when my Catty passed. She's so kind. I want to thank everyone at NRIAH for always being caring, thoughtful, thorough and professional. They are top notch and great at what they do. I should add that we miss Dr. Jeff and hope he's enjoying his retirement.

We love Dr.Susan Scott , she is a well trained and board certified veterinary doctor and she is…read morevery compassionate, you can tell she put animals over profits with how much care and precision she puts on caring for her patients , I am inspired by this lovely doctor and my pets love her !

After years of treating my dog they would not make time to euthanize him even after the vet and I…read morehad a plan in place for the next time he went into congestive heart failure. He ended up passing away that evening in my arms.

Took the boys for their first visit to Douglas Animal Hospital. From the moment we walked in, I…read morefelt so welcomed and comfortable. Our little Domino sometimes gets car sick, so I was a bit concerned, since the poor little guy did indeed experience some car sickness on the trip, but the Receptionist was so sweet, she made me feel so much better with her kind and supportive words. The rest of our appointment was no different. The Veterinarian Assistant and the Veterinarian himself were both so friendly and pleasant, but what really sealed the deal for me was how when it was time for us to leave, both the Veterinarian and his Assistant chatted so pleasantly with us in the Reception Area, answering additional questions I had about our boys. I love how they made us feel so important and made both Domino and Noel so comfortable, especially our Noel who seemed pretty nervous. So amazing, and I found them by reading great reviews!

The assistant on the phone was friendly and open about the preparations needed to have my cat…read moreneutered. The red flag only appeared when asking for a cost estimate or ballpark figure should things go smoothly. We went back and forth for several minutes and was eventually put on hold. When she returned, she only gave me the introductory visit of $84. I can't patronize a business that has such a blatant lack of financial transparency.

Well, Luna had her cleft palate repaired as we almost lost her twice due to aspiration and…read morepneumonia. Surgery was done here by Dr McCarthy, he was magnificent. It was a diff time for us with a lot going on in our lives and everyone was so wonderful!!! Luna is growing but continues to have issues with eating her . We THINK we have found a remedy. We highly recommend This group.

Very disappointed. My wife would go here with our cat for years to see Dr. Cowan. (See her review…read moreon 9/21/2019, Janet I.) Apparently the place has since changed or under new management. I went today and waited 20 min after my appt time in the waiting room before being led to a room. The room we were brought in was left uncleaned from not sure how many previous patients. There was nail clippings, nail sheddings and fur all over the floor. The wait continued another 15 min then I'm told "the doctor is running late" which tells me I'm not going to be seen for at least another half hour. Because if it was just another 5, 10 minutes they wouldn't have said anything. My cat was stressed enough just being there, so waiting longer I could tolerate but not the cat. But I definitely didn't like that the place was dirty and that no one up front seemed to care when I told them.

I was so disappointed with my last visit to get my dog groomed. they gave my dog vaccines without…read moremy permission and knowledge. my dogs onl go there for grooming and have a different vet. If I didn't have to get sedated, I would definitely go somewhere else

I had a good experience in the past but I felt that the technician was rude and shaming today at my…read morevisit and the doctor seemed to support her shaming of me- they wanted to make me feel that I was neglecting my dog. She had a skin issue that was making her gnaw at her fur and it got very matted within literally three days and with infected sores. The doctor pointed out that I couldn't prove that the matting didn't come first- insinuating that it was because she is due for a grooming.... which is why we are here in the first place to be seen to make a grooming appointment.....they basically didn't believe me that she had been experiencing a skin irritation prior to this that made her hair extremely matted in that spot. I would be willing to remove this review if my next visit proves to be better- they also tried to make me muzzle her myself and I had to go back to get them to put on the cone collar when I couldn't get it on her... meaning this is something they should already be doing for the price of the visit. There was just a sort of negative energy all around and I really hope it can be improved. It's not just about serving the dogs- it's customer service. The best part was when the girl shoved my dog's shaved off fur into my face rudely to show as proof of my maltreatment of my dog, seemingly. Steve- what specifically was said? It was the way she said it and her tone - was nasty. Hope that makes sense. The appointment setter said nothing I had experienced had happened and hung up on me. Also- the doctor didn't even say hello or greet me - basic stuff. Lol apparently also it's confrontational to ask about my dog's care and ask to not be hung up on..... what is wrong with this place? Lol I got no instructions about her e collar at all..... this place sucks.... There is no standard for customer service and everyone is rude - AND projecting that somehow you, the customer, are rude for being upset at what is happening. That's reactive abuse. DO NOT GO HERE. Steve- did you notice you wrote dogs should muzzle their own dogs lol- typo. But a clear example of how attention is not paid to detail at your business. I appreciate your thoughts about preserving your staff, but if there is fear there are animal handling gloves that are inexpensive and that is really their job - not mine - in my opinion and experience. Steve- more specific things- the girl from the start mentioned it had been six months since she'd been seen and so she'd need to restart one vaccine. She then mentioned it again a few times and seemed angry. She also seemed annoyed because she asked if I wanted an estimate- I said I think it's 250 right? And she said no it's not that's why I asked if you wanted an estimate in kind of a rude way...I said ok sure ( in my mind I was like why not just have the estimate ready and hand it to me lol?). I said my dog needed dental surgery bc my last doc called it that-plaque removal- and she argued that no it's not surgery in a very pissed off way it felt to me. Then she brought the fur as a trophy and seemed to be shoving it in my face and seemed mad about it- she kept saying it was matted do you see? As if I can't see it.... I don't think this is great customer service do you? When I said she needed to back off basically and get out my face lol she angrily slammed a book/ laptop (it was startling so I wasn't paying attention to what it was) on the desk. Edit- these people are lying. Look at all the negative reviews they have. They are the ones who are inappropriate and rude- don't ever go here- I will never take this down. YOUR treatment of people is aggressive- and this will come back to you in karma. You are wrong here and you should be reported to the better business bureau. The girl at the desk is a full blown liar- she just says what we she wants in response to what I'm saying on the phone to make me sound so crazy to her audience- I'm merely asking basic care questions. Don't go here. You should be ashamed of yourself and Steve you have no idea what happened you're just literally making things up you weren't even there. Basically to conclude, no I'm not paying you to slam laptops or books angrily at me or to put fur in my face angrily- or to hang up on me when I'm upset about it- no that's not part of the services listed on the visit description. The doctor was too ashamed to face me so canceled me as a client instead of responding to my phone call about yes her staff but also my dog's issues- lol as if I'm so wanting to go back. Best of luck with your business. Emily- you don't work in health care - you're a receptionist. I'd say it's a stretch to say that the techs work in health care either. Just as a last statement these people are crooks and liars don't waste your money here.

I've been a client of this amazing veterinarian practice for more than a decade. Always fair,…read moreinformative, and progressive. I've had both young and old dogs and cats under their care and continue to bring my pets here over anywhere else.

what started off as a great vet care service is now completely worthless! I definitely would not…read morerecommend going to this veterinary service anymore I used to recommend it to everyone I knew. not only once but twice did we need care and advice and I can't even return a phone call. definitely will not go back and would not recommend at all. best to go to a full veterinary Care service, I would rather drive a distance than to use them again

Dr. Masucco and staff were very kind and professional. We are new to the area and received a…read morereferral to this veterinary clinic from a work colleague. I only waited three weeks for an appointment as a new client. The clinic has evening hours on Monday and Tuesday, which makes it very convenient for working pet owners. The waiting room was occupied, but not crowded. People were issued into the exam rooms in rhythm that demonstrated the office knew how to schedule for the various needs without getting too backed up. Although we arrived a little bit early, we did not have to wait a lengthy period of time for our turn. For a first visit, I was impressed with the efficiency yet gentle manner of the veterinarian. Bandit received one of his vaccinations and a microchip. He was pronounced in excellent health. I look forward to this being our go to clinic for our cat.

We will never be back. Ladies at the front desk are rude and not interested in the pets. We watched…read morecustomers try to make jokes with them and they seem rude and miserable. 2.5 weeks ago we asked for our 7 month old German Shepard to get x-rays for his hips because he has been hopping like a bunny and seems a little uncomfortable. When we made this appointment I confirmed we would absolutely be doing x-rays that day and we would not just be coming in for a visit. They said yes. We had to wait 2.5 weeks to get this done. We showed up and walked in- inside the first door there were nails all laid out on the windowsill, where our dog could reach and boxes. Walls were covered with stains of dirt, floors were dirty. (Seems inappropriate seeing how pets are coming in - if you care about my pet wouldn't you want to keep him safe and clean ?) we went in to see the vet and he told us if we are to do x-rays he needs to be sedated and needs to fast for the X-ray. I asked why we didn't get a call about this so we could do it today. He said he didn't see the visit until this morning - I again asked, why did we not get a call ? He had no explanation. If our German Shepard has hip dysplasia, time is super important for him - he needs to get an X-ray early since he's still growing. The vet knew this. Also, our dog shouldn't need to immediately be sedated without trying to get an x ray without first. Do you not have the man power to hold him still in the x ray? Because that's not safe. We ended up finding a vet that held him and he did not need sedation. We were disgusted. A total waste of time for us and the health of our dog. We told the vet that there were nails sitting out on the windowsill, like the front desk people, he had a flat affect and didn't care. Horrible.