I'm a 29‑year‑old Marine veteran, and the clasp on a very inexpensive necklace that means a great…read moredeal to me had broken the day before -- a necklace I wear every single day, with a bullet pendant, taken from my time in the U.S. Marines. Not being able to wear it even for a day felt wrong. I searched for a jewelry repair shop in Murfreesboro and found Platinum and Gold Jewelers. The moment I walked in, I was greeted by Charles, who immediately shook my hand, learned my name, and made me feel like I was talking to a good friend rather than a stranger behind a counter. I explained what happened, handed him the necklace, and he simply said, "Let me see what I can do." Less than ten minutes later, he returned with the necklace perfectly repaired -- he had soldered a ring through a link so cleanly it looked like it had always been part of the chain. Even after fixing it, he took the time to ask whether I wanted a clasp added to make it easier to remove, but I declined. What mattered most was that he restored something I thought might be lost to time. When I asked what I owed him, he said, "Nothing," then asked about my branch of service and genuinely wanted to hear the story behind the necklace. He thanked me, shook my hand, and sent me on my way. I walked out of that store smiling and immediately called a friend to share what had just happened. Charles was genuine, kind, compassionate, respectful, patient, and incredibly skilled -- the kind of person you rarely meet anymore, and the kind of professional every business wishes they had. Because of this experience, Platinum and Gold Jewelers has earned a customer for life. I don't buy jewelry often, but I'm planning to return soon just to buy another necklace to support a business that clearly values people over profit. I've already told several friends, family, and coworkers about this experience. Every one of them agreed: you just don't find service -- or people -- of this caliber as easily anymore. Platinum and Gold Jewelers have my highest recommendation and the highest degree of appreciation. -Peyton

The best jewelry store I have been to in middle Tennessee. The two guys who work here are…read moreknowledgeable, accommodating and know their business! I came in to have two very simple things done with two watches and they jumped right in and within 10 minutes I was out the door. In the short time I was in the store I overheard multiple conversations that impressed me. First my watches- for some reason it's very difficult to find anyone who will just put a battery replacement in and no one wants to take links out unless you purchased your piece there. Apparently liability issues... which is nuts.

They took such great care of me on getting my engagement ring. I had bought the diamond separately…read moreand brought it in to the store, where I needed it placed on a band pretty quickly with my time constraints. They were able to get it done with such precision and care, and it was finished almost a week before I needed it done which really just released so much stress for me! I'd highly recommend this place especially for people who don't know too much about diamonds or jewelry in general.

These guys do amazing work. I gave my full trust to Shawn for a custom design and they delivered!…read moreAnd in a time crunch!! They're amazing and will meet you at your budget without upselling you!

My experience at J. Mullins was excellent. I went in to purchase an engagement ring and they walked…read moreme through the entire process. They helped me educate myself in the world of jewelry before I decided what I wanted. The custom design feature of their website is very useful. I never had to make an in-store decision. I designed several rings and took a couple days to decide which one I wanted. Also, because I was able to make the design decisions myself I was able to find an affordable option. And she said yes!! Thank you J. Mullins!

Not as customer friendly as expected. Seems like my skin color could have played a factor in the…read moreway we were treated. I will add that our encounter with Garrett was fine. We have taken our business elsewhere.

They fixed a jade necklace for me that a 'friend's' jewelry store did a horrible stringing on…read more Additionally they created a pair of beautiful earrings to match. They counted the beads before accepting ( other store DID NOT) and documented everything. Additionally, they tightened a stone in a ring of mine free of charge.

I would recommend Bell Jewelers to anyone and everyone! We first went to Jared and the experience…read morefelt very impersonal, it seemed like they were just focused on making a sale. We decided to check out a local jeweler instead and that's when we met Andrea at Bell Jewelers. She was amazing! She took the time to show us different diamonds and styles and really listened to what we wanted. She helped us create the perfect engagement ring and made the whole process feel special and personal. Because the experience was so great, we came back to Bell Jewelers for our wedding bands too. We couldn't be happier and truly recommend them to anyone looking for beautiful jewelry and a wonderful experience!

Took my Omega Constellation for repairs to him for some cleaning call me back about a week later…read moresaid he couldn't fix it wife went to pick it up he handed her a box of parts. Guess I will have to send it to New York or Switzerland to have it fixed. Not surprised he is no longer in business!

Greg Coleman was, I thought, a friend of ours, but he ended up stealing two fairly expensive…read morewatches from us. He did not appear in his store for weeks, and we checked every couple of days. Finally we found a notice on his door saying that he was being sued for over $17,000 for not paying rent. His first court appearance was continued, and when we went to his second appearance, we found the case had been dismissed. Thus, we got no satisfaction. We are now planning to call the police in hopes of getting our watches back.

How welcoming this Kay location is! The representatives were so friendly, so approachable and…read moreknowledgeable. They weren't pushy, and after getting a few pieces of my jewelry inspected and cleaned, I instantly recieved my inspection email, and I was almost out the door when another piece of jewelry caught my eye! I hate going into the jewelry store, because I always come out with more!! Ugh! But what better place to spend money where they clearly focus on customer service!

When shopping for a replacement ring for your fiance you encounter some stress to say the least,…read more. First off I hate the mall! ALL MALLS! and it was Saturday so you know how packed it is with kids everywhere!!!...ok ok , so once inside I had no trouble find Kay Jewelers and even though they looked under staffed with 5 couples and 3 employees, they seemed to mange just fine. Yes I had to wait but they made sure to inform me they were aware i was there and would be with me asap. The guy who helped me pick out the ring was super nice and very patient which is a plus because picking something of this importance takes time and understanding. I went thru at least 50 rings and he was determined to stay with me until the end...final result was a gorgeous 21/2 K ring that i think she will love! You can't put a price on good customer service but these employees are the proper example of what it should be no matter where you work!...Thanks Kay Jewelers...!!

I been here several times now, I had my ring resize, watch band taken off and also got new battery…read morefor my watch. The service was quick and the workers there was friendly. But you definitely can't beat the price here and the job is done right! I love supporting small local businesses.

I took my wedding ring and engagement ring to Buck to fix,the prongs were broken and I was lucky…read moreenough to find the diamond and take it in and he did a wonderful job,my ring was as beautiful as it was 14 yrs when I got it! Thank you so much Buck and if any would has any kind of repair or just need a piece of beautiful jewelry, support your local sellers.

This shop is wonderful. The staff are always helpful and sweet. They have a variety of gifts but I…read morelove all the jewelry. You can embroiderer items you buy here or something you bring in. They are reasonably priced and they get new inventory all the time.

Carla and Ashley are so sweet! I've been shopping with them for at least 6 years now and I love all…read morethe cute jewelry and clothes they carry! They always have the newest trends available and they can monogram for you! You will never be disappointed when you visit Carla & Co! Highly recommended!

Joey owner of Star Jewelers is a superb jewelry expert. He and his wife own and operate their…read morejewelry store, and they are trustworthy and do excellent repair work on all jewelry items. I have been a client of Star Jewelers after my mother recommended them to me when they were located in CoolSprings, Franklin, TN. They then moved to Spring Hill, TN and I used their services there also. They are now located in Murfreesboro, TN, near the town square, and I highly recommend their services and jewelry sales.