Worst ever experience ! I took my leather jacket to them to repair the zipper, they called me and…read moresaid couldn't repair had to replace for twice the money quoted. I said ok and picked it up and brought it home . i called them to let them know the zipper was very tight and hard to zip the manager said bring it back , jt just needed zipper oil. I picked it up assuming everything ok, it was better but still a little tight. At the time the weather was very hot for this time of year, so I assumed everything ok and hung it up in closet few weeks later weather cold enough to wear, when I zipped it up about 2 inches it began to split apart. I called back manager said sorry can't fix it because there seamstress no longer works there. I said that's ok just give me a refund and I can fix it somewhere else. He again said sorry you had it too long and must have just wore it out! I reminded him that I have not wore it , because weather still too hot m, last part of Nov temp in the 80's and was still playing golf. He again refused a refund ! I said by the way she even put the zipper back on the wrong side left and instead of right il so just refund me half the price to pay to have the zipper redone on the correct side. Same answer NO RFUND period! My answer and was very politely and calm was just this have you ever heard of social media 90 % of people check on referrals before and a good thing before they choose who to do business with ! un knowing to him I had panned to give them 3 blankets to have dry cleaned . I can now say SORRY you just lost 1 customer and all the future business you could have had !!

Always have great, quality service here. They do same day before 9 am and always next day service…read more Also get my comforters cleaned and folded there too!

Granted, we don't use cleaners a lot at our age so it's no great loss of business to them. I have…read morealways been happy with the cleaners until now. I had a sport coat and pair of pants cleaned and it was some time ago. The pants were still in the cleaner's plastic wrap when I took them out to wear to a funeral. There was a large white spot in the crotch and I tried to wipe it of with a wet rag. It just left a wet looking circle. I took it back to the cleaners for a redo. They said it had been too long even if I just took them out of the bag. The lady said, "Sir, we have a policy." I have a policy, also. I don't trust anyone that doesn't trust me. I always assumed they would be right. Lesson learned. Inspect your clothes when you pick them up and find cleaners that trust you.

I love this place so much. I recommend this place to everyone who wants their clothes looking brand…read morenew. The young lady in front was so sweet she deserves a raise and a break for doing such a great job always keeping a smile! Also shout out to the cleaners in the back that left my clothes looking perfect they deserve a raise and a break too! Y'all won yourself a loyal customer thank you so much for a wonderful experience. I hope the mangers know they have a great staff! Thank you so much I will be back again!

i love the company very friendly & professional and also very trustworthy i give the company a…read more ( a + )the owner & staff did a very good job very spotless from front to back i love this company they are number # 1 in my book they did a very good job thanks ms buffy ceo & staff

The service here for both our visits has been friendly and polite. I thought they were no longer in…read morebusiness because the voicemail message didn't say anything about this being a Dry Cleaner's #. Clothes were dropped off on a Friday and picked up all clean the next day! Love this place and very reasonable prices!

I used them for over 7 years and it was apparent the ownership & management changed due to…read moredeclining service. After my CC # was stolen for the second time it was clear it was stolen from that store. They had my CC on file for charges.

For a dry cleaner in an area with a lot of military personnel, they sure don't know how to dry…read moreclean uniforms. I took my uniforms to this place prior to a conference and they botched them. Random creases had me rushing to iron them out as best I could. Truly awful and I'll never be back. I just don't know how anyone could think this was acceptable, unless this is how they do police uniforms. Absolutely laughable that I thought a simple uniform could be dry cleaned appropriately and here I am the night before undoing the work that I was dumb enough to pay for.

When I moved to this area came across this cleaners. I did research the cleaners and decided to…read moregive it a try (August/September 2019). Everything was going fine until I noticed that a pair of St John ($200) slacks I owned was damaged. It looked like they were burned. So I took them back to this location. The lady was very nice when I addressed my concern. I told here that I had just worn the pants and there was no burned fabric. She looked into the system to see if there were any notes; there was none. So she said she would send them to the other store to be checked out. Fast forward today (7 October) service was not as good. Another person this time. She called, manager at the Collierville location. He said that they do not have a machine that would damage the pants. I said to the young lady that they were not like that when I brought them in. Her response I wasn't here when you brought them in. My response, I know you was not here and you don't have to get smart. I have other St. John apparel that needed dry cleaning. I decided to not use this cleaners again. I would have appreciated a face to face with the Chris the person who decided not to address the fact that my $200 slacks are damaged. Since they didn't make any notes that the pants were damaged when I checked them in the concern stays with them. I left feeling that my concern was not even important enough for Chris to speak with me. Not good customer relations. I will not use this cleaners again. I warn anyone that uses this cleaner to check your apparel. They are nice until you challenge their cleaning practices.

F. This place. I dropped two overcoats off Wednesday and…read morewas told I can pick up Friday. I called and asked if I needed my yellow slip and was told no just a phone number , but the store was about to close. My ticket says my items will be ready for pickup Friday at 6. The slip hours displayed this location closed at 730pm. So I explained that to the kid who answered the phone. I was told to come before 6. I pull up at 601 and meet her at the door. She asks if I have cash and I say no, but I just spoke with you and told you I was en route. You never expressed I needed to bring CASH to pay. Because the credit card machine was down it was nothing she could do. She was NOT rude at all, only doing her job. I'm annoyed because the policies set in place are piss poor. She explained the ticket time is not accurate , since I asked her why would my pickup time be closing time? I'm not sure if I will ever come back for this inconvenience. It's only 5 minutes from my house so I guess that's the only plus.

STAY AWAY! I arrived…read moreat 5:55pm which was 5 minutes to close at this location on Saturday. There was another man entering the store with me. The woman assisted this man and told me the store was closed and she had no time to accept my 3 shirts. I stated that I thought the store was open until 6:00pm and the woman said it was open until 6, but she didn't want to take the time to ring me up. I was a bit shocked as the woman was rude and unapologetic. I dont know if she was an owner or just a worker, but the store shouldn't be in business with this awful customer service. I drove 15 minutes to this location to drop off my shirts and will never be back. If this is how customers are treated when they want to give the store business, I can imagine what would happen if there was an issue. Stay far away from this cleaners.

Pearly Laundry Services is superior in every way to the service I'd been using, and it's affordable…read morein both cost per pound of dry clothes and in service fee (Very Modest!). Laundry is picked up and returned to our home and is washed, dried, and folded to perfection. -- I was especially impressed with the removal of mildew from a t shirt I'd bought in 1999; I thought it would have to be thrown away, but Pearly Laundry Services restored it to its original youth and beauty! Big, BIG smile!

From the owner: Mobile Laundry Service Company. Servicing the greater Memphis,TN area.FREE pick up and delivery read more

Very friendly staff member offered to help me set up my card as it was my first time. Clean space…read moreand machines. Has seating and a few books and toys for kids. Would recommend.

Clean; any problems with equipment are addressed immediately and satisfactorily. Just make sure you…read morego at their slow times.