I felt disrespected from the moment I walked in through to the end of the transaction.
I was selling a property and wanted the proceeds wired to an account. Two days prior to closing, my realtor asked if I heard from the settlement company about wiring instructions and I said no but said a cashier's check would be okay.
I walk into this place, there's nobody present so I yell out hello and some guy comes from down a hall demanding to know my full name and the reason for my presence, then apologizes because the receptionist is off. Meanwhile, he never identifies himself.
Closing is at 1pm and there is nobody present. I can hear footsteps as mystery man announces me and then more footsteps as Karen comes to say hello and collect my identification.
As she's copying it, I see a check made out to me and it's not a cashier's check. I ask about it and Karen launches into a tirade about why a cashier's check isn't possible and a wire isn't possible either until Monday.
I'm trying to explain what I was expecting but Karen is more concerned about being "right" than listening to my concerns and working together to better understand where communication broke down and, more importantly, how to move forward. I finally stopped talking to her because she wasn't being helpful. As an added bonus, she was so exasperated and confused as to who I was, she thought I was the buyer and was questioning why I would even get a check. Perhaps listening instead of talking would have been helpful.
At settlement, my broker handed me the paperwork because I wasn't going to sit next to such a disrespectful loudmouth.
As a final ironic touch, the buyer's agent complained that the pen that was provided by The Wiley Group was leaking. read more
