My mother-in-law has been cared for by Friendship Village for two plus years. She's had a lot of…read moreup and downs in her medical journey but overall she has declined because of age. I've seen the daily routine of care and you can see the aids are in experienced and seem careless at times leaving her for hours of unattended checks on her for bathroom visits. This leads to her room smelling of foul smells. This is the reason local family members for not wanting to see their grandmother. I'd give five stars to of activities department. Because of the one great RN named Dawn, she should get five stars. So, that's a total of two stars for the rest of the place. For the price we pay, this place should have better aids and provide more attention vice leaving them to exist in their rooms to sit in filth.

Disclaimer: FVD is a client of mine and I help them with PR and marketing. That said, I've spent a…read moreton of time here in the past two years and I literally call this my happy place. If my aging parents lived in this state, there's nothing that would give me greater happiness and peace of mind than seeing them retire to FVD. Imagine a super cool college campus with great people, fun activities and awesome food - but NO job, responsibilities or stress whatsoever. That's what retirement living at FVD is like. You move in young, healthy and spry in your 60s and basically have the time of your life. As you get older, additional care and support is there when you need it. The new expansion they're doing, while obviously causing a bit of construction noise/mess now, is going to be AMAZING once it's complete. The Health Center (nursing home) side is wonderful too, once the time comes for that level of care. The people are great - both residents and staff. I love this place and I'm so glad I get to work with the team and residents as part of my day job!

It's been over a year since we moved my Dad into the Independent Living building and my Mom into…read moretheir Ambassador Suites/Assisted Living building at The Forum. After living in another independent/assisted living facility we chose the Forum as it allows for all levels of care. We never thought Mom & Dad would need live in two different facilities but Mom's dementia and physical limitations were just too much for Dad, who has a heart condition. The reasons that were important in choosing The Forum hold true today: ability for Dad to walk inside the building to visit Mom several times a day; that the facility be pet-friendly; and that the location be within a short distance to stores/bank as he still drives. We visited a dozen facilities. The Forum is very hard to beat for the following: Three real meals a day, large apartments updated to include granite & stainless appliances, excellent housekeeping services - the interior of the facility is meticulously clean. On the occasions we have needed maintenance they respond almost immediately - even on the weekends. From the administrative staff, to the nurses, the personal care aides, maintenance and servers - it feels as if they all genuinely want to be there and love their Senior residents. And I can't say enough about the Activities Directors. I never realized how important they are to a facility until Mom's dementia advanced. Prior to living in Ambassador Suites, my Mom would just sit alone in her room. At The Forum, Rochelle sees to it that Mom is part of activities - she paints my Mom's nails, has her baking cookies and plays her favorite music - I know it helps to pass the time for Mom. During this Covid-19 time, the expectations put on senior living facilities is massive. They are observing all critical guidelines to protect their residents to the best of their ability - while also finding creative ways to keep them from feeling isolated. Tirzah in Independent Living even dresses up and goes to each resident's room and plans video calls with families. Though we can not physically touch or hug Mom, and she is now non verbal - I trust that the staff is caring for her as if she were one of their own family and Mom is always clean, well-fed and appears bright when we "visit" her through the window. Any time I have had a question about my Mom's care, I have found Vernonica - the Director of Nursing and Rebecca, the Executive Director, to be easily-reached, responsive and attentive to my concerns. Choosing a facility requires a leap of faith - you have to trust that they will do what they promise upon taking those initial tours. That is why I detailed our experience and hope it helps others in making that critical decision. I would not hesitate to encourage you to visit The Forum.

My mom lived here for almost a year…read more She moved here from a private residence. We needed a spot immediately, and I feel the price reflected that need, it was very expensive, maybe unfairly so. I feel they put her in a price point higher and had assessed more care than what she truly needed, and getting that downgraded was more difficult than it needed to be. I feel part of the reason for this was some the forum was in the transition of new ownership which makes things bumpy. When she first arrived was the forum at Knightsbridge and when she left, it was the estates at Knightsbridge? To be honest, I'm not sure what the name of the place actually evolved into everybody still calls at the forum. I have since moved her out of the facility I can say that when she was in their care, her experience was good. She never was treated roughly or had any incidences that I needed to be aware of. The food seems to have gone downhill and I do not like that the assisted living across the street where she lived is not as nice of the public spaces as it is across the street for the independent care that is my biggest ripe of this place the people who need more care and pay higher cost have a lesser aesthetic in their common space and that did irritate me. I'll be up. It irritated me more than my mom. We moved her to a different company/facility not because of care or quality of care but more due to location. I do like that the forum has memory care and skilled nursing. It was a nice place for my mom, but I would explore pricing of other places when you're looking at this place, this place is good but also is expensive comparatively.

I was impressed with the cleanliness of the facility as well as how friendly all the staff members…read morewere. The therapy team was very helpful and provided great care as well!

I came here a year ago after having a stroke. since then I've learned to walk again and now have my…read moreown apartment. They treat you like family here! It's a wonderful place!

My mom was released here from the hospital to do rehab. She has a friend in the memory care…read moreassisted living and thought they could visit each other. Skilled nursing rehab is in a separate building. The expectation was that my mom would be there a few weeks to build her strength so she could use her walker again. My mom was in a room with a roommate who sat at a table the entire time my mom was there. My mom was taking pain meds every 3 hours. She missed her meds and after an hour she was told the order was just placed with the pharmacist. It wasn't placed when she arrived. My mother, father, and brother thought the room was small and not clean. My mom discharged herself within 3 hours. When I mentioned this experience to someone at my book club she said she was there for a short time. She agreed the room was small for two people and said her roommate kept waking up at 4am and walked around the room. She did not say anything negative or positive about the care she received.

My sister moved here from another facility and is very happy. Personal service and caring…read moreindividuals make it a great place to live for persons who need care and medical intervention.

Please if you have a loved one who cannot fend for themselves due DO NOT leave them here. The…read morenever have enough staff on site and the ones that are their are overworked. Sometimes waited a half hour once we pressed the button. It takes weeks to get any laundry back and that's if comes back. Your loved one never has the same aids so no one knows what's going on. I had to tell several people that my dad is not verbal and does not know how to use the call button a few times he wasn't even checked on. There were a few good people there but again they are overworked. The food is horrible, never warm. It's never what they say it's going to be on the calendar. It's very dirty and often smelled of urine. We made a couple attempts to let them know how upset we were but management never followed up. I would LOVE for cooperate to leave their loved ones here and they would see how they like it.

My mother in law was sent here recently, July 2021. The staff lost her open hearts collection…read morenecklace I bought her, her watch, and she was not given a bath for 7 days when she arrived home. She had bed sores which worsened and the staff refused to provide transportation home.

I went to Willow Brook to visit a friend who recently moved in there. This was the nicest senior…read moreliving facility I've ever stepped foot in! Normally these places have a strange smell. Willow Brook smells warm and inviting. There are sitting areas to visit in so that you aren't stuck crowding into one of the rooms. The staff that I interacted with were kind and helpful, and they all knew my friend by name. I would definitely recommend this place to anyone who is unable to live alone anymore.

From the owner: Are you looking for lifestyle or healthcare options for yourself or your loved one? With three…read morecampuses in Delaware and Worthington/Columbus, Ohio, Willow Brook Christian Communities provides the highest quality of Christ-centered senior care throughout life's journey. We help older adults live to their fullest potential by providing homes and services delivered with compassion and love. There truly is a "Willow Brook Way," and that's what we call it. We watch for people who "have it" in our hiring practices, we teach it in orientations, we reinforce it in evaluations. The Willow Brook Way culture is behind every perfect nursing score, every satisfaction survey, and every accolade given by our regulators and our peers. It is real, and we are proud of it.

Experienced and knowledgeable staff in a healing environment!read more

My Mother and Father moved to DAL in February 2023. We were very excited and hopeful based on what…read morewe were told about the care my parents would receive, all of the social activities they would be involved with, assistance to meals, assistance with showers 2x/week, laundry 2x/week, bed linen change 2x/week, minimum number of RNs/LPNs and aids per resident levels, etc. Very quickly, however, it became evident that none of this was going to happen as we were told. My parents were stuck in their room for days, meals were brought to their room on trays (not their choice of food items). They had no table in their room so they were trying to figure out where to eat in the room. Physician orders for meds consistently were not retrieved; they went days without critical meds. Showers were nearly non-existent and haphazard. I had to go DAL and hunt down aides (who I usually found sitting on their own, often seemingly hiding) to make sure they provided needed and proper care. I had to put my parents' laundry basket in the hall and inform workers of the need for them to do laundry. Bed was not changed regularly as in care plan. And speaking of the care plan, none of the workers followed it. I had to call daily to ask the facility to take my parents to activities that were pre-selected for them, and to be taken to the dining room for their meals. My Mom fell often due to safety standards not being followed. Aides would pull her walker such that she had to hurry behind it. My Mom would be left in her wheelchair without the brakes on and without her walker within reach, resulting in struggles to move and in many falls. Workers allowed her to fall by not helping her and then would not report the falls. We even have video of a fall and how the aid reacted to it. When we notified this fall to the facility, the aid and the facility denied the fall even happened, and it had not been reported. Sadly, after being at this facility for 15 months, my Mom passed away. My Dad was not checked on for 14 hours nightly from 6pm to 8am; he was not toileted during this time, and there certainly were not "eyes" on him every 2 hours as required. I went to the Nurse Director who stated that she was aware of poor care at night and was going to look into it. Nothing changed. I had my Dad checked for UTI, which was positive. I had PT ordered, and it was PT that found and reported a bed sore to me, not the aides or nurses who should have found the bed sore. Next my Dad's UTI went into pneumonia, sepsis and death Keep your loved ones out of this facility, which sadly seems to be how all of these facilities are operated. They tell you wonderful things that they will do for your family member, but they do not do what they say; rather they say what you want to hear and then totally fail to provide loving, caring, beneficial care. You have to maintain constant oversight and be a constant reminder to the facility and staff by calling, visiting and checking on them daily. Highly recommend you put Ring (or similar) video cameras in your family member's rooms, as it is the only way to help you see what really is happening (and not happening). You have to advocate for them 24/7 or they will be left to manage on their own. This facility does not provide true assisted living or proper human care. We could share a lot more, in detail, of our experiences, but we will leave it to the above for now.

ZERO STARS. DO NOT MOVE YOUR LOVED ONE HERE - ESPECIALLY MEMORY CARE!…read more 1. The repeated lack of integrity and non-existent accountability to execute basic safety requirements, while a family member repeatedly reached out to an entire organization, including upper and executive management with cries for help and documented proof/pictures is appalling. Our mother fell 5 times in 4 days under Senior Star's "care." By the time we saw our mom at the hospital her face, head, and knees were covered in bruises and she had lost her ability to walk. 2. The incompetence of the management team at the Dublin location is staggering. They lack proactiveness, empathy, a desire to provide a positive customer experience, and basic organizational skills. They are so disorganized that they let a stranger walk into our mother's room, dismantle her hospice bed, and drive away with it. For many months in 2022, they completely forgot to give our father (with stroke history) his cholesterol medication. Within 12 months, we reached out to the local ombudsman twice for help. 3. They lean towards medication to solve problems. Staff encouraged more medication for our mother to "improve" behaviors which triggered a downward spiral. After her doctor prescribed medication the third-party company they work with performed an assessment, which recommended MORE medication. Our mother was so overmedicated on all the wrong medications (according to the local geriatric psychiatrist) that she went into psychosis and at 83 years of age had to stay in a psychiatric hospital for two weeks to remove all the medications from her body. 4. They repeatedly told us one thing, in terms of medical care and safety protocols for a high fall-risk resident and did not execute what they said they would do. After a repeated history of this, we decided to install a video camera which showed us a fall mat was not always placed by the bed, no-slip socks were not always worn, the telephone was kept out of reach and our mother crawled to her phone, the bedroom door was kept closed at night, they repeatedly forgot to flatten the hospice bed for proper sleep, kept the TV volume blasting through the night and left the room lights on until a family member would call them at 1 AM asking to turn things off. This went on for months. ADVICE: Do not move your loved one here. Find other places and do your research (especially on the source of those positive Google reviews). Put a video camera in the room and check the credentials of the employees giving medical advice. Periodically scan your loved one's medication list to confirm accurate medication distribution. Just because Senior Star is located in an affluent community, Dublin, Ohio, do not assume they'll offer the best care.