Why pay $$$ to have maintenance not maintaining the parking spaces …read more During the day they could be outside clearing parking spaces .But instead standing around not doing anything worth a paycheck. This is crazy that's their Job as living in an apartment complex get Parking spaces cleared , Many elderly people still work and cant do it . Most of us leave 5am and this could be done by the time we get home . You clean a parking space someone else takes it . Do better on this !

Everything was great until it wasn't. My lease was for 18 months and they were no issues....until…read moreafter I moved out. I left the place spotless. Movers were in and out within an hour. The day after I moved out, I actually forgot a couple of things in my "tools drawer" where I store all my tools and manuals for the furniture. I still had my key and was on my way to return it the day after move out. I remembered I have completely forgotten about my tools drawer and went back to get it before turning in my key. The key did not work. They had already changed the locks! Luckily, it was left unlocked! I walked in and they had already given the place a fresh new coat of paint and had all the lights and fans on. I looked around to see if I walked in on maintenance but no one was there. Everything was just as I left it. I went straight to my drawer and my tools were gone! Only my manuals were in there. Exactly 29 days later, I called Copper Ridge for my deposit since there are legally required to invoice me at 30 days which is stated on the lease agreement. I told them I haven't received or heard anything regarding my deposit and the property manager said I should receive it within the next day or so. It was 2 days later that I receive my check of ONLY 25 bucks. No invoice of any charges were included. I called them back and asked for my invoice for the charges they have taken out of my 200 dollar deposit. 125 for "furniture damage" and 50 for "pet urination". This was told to me over the phone btw. I regret not taking pictures because I was so confident on how spotless I left the place. And I think it's funny how they charge for "pet urination" when there is only carpet in the bedroom and my dog was trained to never go in the bedroom. No matter how hard you tried, she would not budge. So when I finally received a copy of my invoice, that I had to keep asking for, the inspection was done 8 days after I moved out! And the one sign off on the inspection was the property manager! There were no photos, nothing to prove of the furniture damage or pet urination! In short, not only did they stole nearly my entire deposit, they provided no proof of damages and urination and they've taken my tools while I still had the key. They also did the inspection 8 days after I moved out, meaning after they had taken my tools, change the locks and put on a fresh coat of paint. Don't recommend to anyone. I will not go to my tenant lawyer about this. The cost of my lawyer is more than what I'm fighting for.

My AC was not working and Andrew from maintenance was sent over 30 minutes later. He could not…read morelocate the problem right then but did notice that my water heater was also leaking. He then offered to put a window unit in for the night so that he could revisit everything the next day. I went to work the next day and when I arrived home everything was working perfectly. I really appreciate Andrew's swiftness in getting rather big problems solved fast.

They do not maintain these apartments, they paint over everything including the countertops in the…read morekitchen. 1 1/2 years I complained about the sewer gas smell coming from my dishwasher and the bifold doors on the washer/dryer closet that constantly fell off because they were rotten from previous tenants. Neither were every fixed properly. The apartment always stunk and may had lead to my cronic headaches. They just glue and paint everything. All cheap appliances and crappy work. This was a 3 bedroom apartment with a studio apartment size refrigerator. I actually had to buy a small refrigerator that I had to put in my closet for food when there was no room in the other. Stove was complete shit and the cheapest thing you could buy. When I moved out they told me the 1 year old carpet needed replaced due to excessive pet stains. My pets are house trained or I wouldn't keep them. They showed one spot on the carpet in the corner of a room with a black light on it. Not even sure it was my apartment, but if it were, $1700 to replace the entire apartment carpet for a spot the size of a coffee cut. $25 to take a sticky razor holder off of the shower wall and $50 to reinstall a doorknob. Parking is absolutely horrible and the dumpster is always breaking down with trash piling up. They overcharge for everything and are terrible at communication and problem solving. I couldn't wait to get out of this place. Luxury my a$$!

It's so bad I am call the city inspector to have them come out very dirty and not healthy walk…read moreway dirty and door onside are Rodney outwood, brick walls look like they're gonna fall off. Look good on outside, not so much. He's great upgrades.

Current resident Overpriced! luxury price for no Luxury. The…read morecomplex is poorly lit at night which cause cars vandalism. I've counted 4 light poles out; I was told that it must be 10 light poles out before anything can be done. The amenities are outdated: White Refrigerator, Brown Cabinets, Worn fitness equipment, and toilet. In order for my bd room vents to work I was told I must close other vents. The trash can is overflowing with trash, current.

Just upped our lease for another year. we LOVE living here!! Super spacious floor plan, high end…read morefinishes, super quiet area - you almost forget you're in Independence! Super close to shopping and the interstate, too! The new management is the best. They are very accommodating and have started doing community events again. Azure is very pet friendly as well! Biggest dog park of any place we have ever lived!

When we first moved in, it was *chef's kiss.* The location was on point, and our unit was so new it…read morefelt like we were starring in a home makeover show. Everything was fresh, clean, and Pinterest-worthy. And that pool? Perfect for beating the summer heat. But as with every relationship, the cracks started showing. The upstairs neighbors? Full-time weed enthusiasts. Their balcony was like a 24/7 cloud machine. And the soundproofing? Practically non-existent. If they dropped a spoon, we knew about it. If they had a dance party, we felt like we were in the club with them. Within our first few weeks, we had a giant package delivered--and it got stolen from *inside* the building. Yes, INSIDE. I thought indoor deliveries were supposed to be safer, but nah, apparently, it's fair game. The pool? Great... unless there were more than four people in it. Suddenly, it felt like sardines in a can. And at night? It turned into the hottest (and least exclusive) nightclub in town. Random people snuck in all the time. Cue police sirens and new security guards patrolling all night like it was a Fast & Furious movie. Also, Building Two has *limited* parking thanks to the dog park behind it. Finding a spot felt like playing parking roulette most nights. It's Independence, MO, so some of this is expected. But after a year, the reality hit different than our first dreamy few weeks. If you move here, bring earplugs, a safe, and a good sense of humor. You'll probably need all three.

Had a water leak coming from my ceiling and informed the office, came back from work to see they…read moretore out the ceiling and was told I am responsible for cleaning up the mess the workers left behind in my only bathroom and that they would be back in a few days to finish the job. Also noticed they helped themselves to my linen closet and under my kitchen sink till they found my garbage bags they were looking for.

DO NOT move here. I have not lived here for over a year and a half. I moved out because the company…read morewas constantly changing hands and the surrounding grounds were deteriorating and not being fixed. I just now received a letter from a collection agency that is trying to collect 1600 dollars. I was never late on rent and was an excellent tenant. The leasing office had my phone number on record, yet they never bothered to contact me. They want me to pay for carpet replacement, new tile in the kitchen etc. They kept my deposit, which was fine, since at the time, I knew they would, because I chose not to do small things like patch holes from hung pictures. The simple fact that they waited almost two years and didn't have the common courtesy to contact me before turning me over to collections is mind-blowing.

The office staff is incredibly knowledgeable and friendly, but this is sadly not the place to…read morerebuild after dealing with a slumlord for several years. I can prove everything the slumlord claims that's being held against me to be false, but applicants aren't given the opportunity to do so. I'm taking legal action against the slumlord, but I need to be living somewhere else because the amount of retaliation I'll receive will be too great for me to stay. Those in charge of making the decisions as to who is and isn't allowed to live at Highleah don't seem to be aware that bad things happen to good people- especially in housing situations, and that makes me question their character, which makes me wonder about their credibility in "doing business". I've only heard good things about Highleah, but now I'm wondering if something about the place isn't so bad that people just aren't willing to say anything. Slumlords exist and people deserve an opportunity to defend themselves. This isn't a money issue either. My slumlord's playing far "dirtier". The living conditions where I am now aren't physically safe for multiple reasons. I've remained adamant that they be corrected for years now- I've even involved the city council- and the slumlord's just fed up with me, so she's using every possible means to make life harder for me and "the board" at Highleah is falling for it! It's frustrating, to say the least. From what I've heard, it's a great place to live, but at this point, I wonder how much they can be trusted.

I moved here in haste; had I done some research I would have found out that the entire complex is a…read morejoke. The upfront pay is steep considering you will likely not get any of that money back when you move. As someone else pointed out, they will insist that you pay for new paint throughout the home (closets and ceilings included) and it must be completed by their painter to be accepted (close to $3000.00). Be advised before you purchase that this is not a deposit and you will not get that money back. I can't speak for the other streets, but Devonshire was the worst place I have ever lived. I'd like to think that because the police were there nearly every night to calm the domestic disputes that the place was at least partially safe, but after the gunshots rang out one night I abandoned all illusion of being safe. Wannabe teenager gangsters roamed the streets and stole anything they could, from doormats to flower pots, and vandalized vehicles; loud parties into early morning hours were a common occurrence; the on-site security was a joke as they rarely answered calls and had no real authority; avoiding messes from sloppy drunks was a regular morning exercise; some of the neighbors were very questionable; and gd forbid you park in a community spot that someone else had their eyes on. The construction of the units is typical. Paper-thin walls, but they seemed to hold up. The storage was ample and the w/d hookups a blessing. Unfortunately you could hear ever word your neighbors say, yell, scream, or moan. Maintenance was usually performed in a timely manner, but dealing with the incompetent, and often hostile, office managers can make it not even worth the bother. While maintenance is included with your monthly fee, they will try to make you feel as though you are asking too much. Sometimes it's just easier to deal with a broken fixture than it is to get it repaired. Highleah serves it's purpose: it's a place to live when you have limited income and don't mind sleepless nights.

Christy and the staff were always there to take care of things. No nonsense property management,…read morejust very laid-back but yet professional. I know anyone can write what they want on here, but in all honesty, it's the best property management I've rented from and I've had several in different places throughout the United States.

My experience with SOP has been a very good one. They are very professional. They always return…read morephone calls. If I have a service call they send someone as soon as possible. I have and would recommend them to anyone looking.

THIS COMPANY IS THE WORST! The front office will blatantly ignore your your phone calls as well!! I…read morecalled over 10x even had to call private when JALISSA answered, sat there, and hung up!

Helped me find the apartment that worked best for me. Super helpful and fast to answer all of my…read morequestions. Maintenance fixed all my little touch up first thing on Monday since I moved in over the weekend. Overall great experience

Stoneybrook is a small, quiet apartment complex. The rent is very reasonable and the fact that they…read moreallow pets was a huge plus for me. I moved in last November and things have been great. The property manager and maintenance guys are always really nice and helpful.

I have lived here on and off for the last five years. Like every apt complex it has its good…read morepoints and bad points. Overall this apt complex does provide a roof over your head. Though everything might not work all the time. Since I have lived here I have experienced lights falling out of ceiling. Numerous times of not having hot water. Two instances of months, yes more that one, with no air conditioning during the summer. The pool is a lost cause. Last year I think it was available to us for about two weeks of the summer. It has yet to open this year at all. The obvious stench of drug usage through out the hallways. Of course this is after management leaves. For those that work nights or sleep late. Best to wear ear plugs. Kids and tenants tromping up and down stairs. Car horns to announce arrivals of friends and commuters. Car alarms through out the day and night to no end. Though management and maintenance seem competent, for one reason or another repairs and problems just never get fixed. They basically expect your understanding and patience. But god forbid if you're late one hour with your rent. I would not recommend this place to any but the desperate.

I would not recommend living at this place. I lived here for a year and had non stop calling to…read morecops about strange things that happen in the neighborhood. When I made complaints at The hawthorn office they would just discard my complaint and ignore it. Cops won't do anything about situations. The office won't do anything about loud noises in the apartment areas. Again I would not recommend this place, maintenance crew ignored when you needed a repair in the place. I needed a new door from previous break ins, the door would not lock so I had to get 3 locks put on my door just to feel safe for me and my little daughter. If you like noises, weed smells, or no one caring about your area then I recommend you moving there....

You get harassed daily, just coming and going, taking out your trash or even walking down to check…read morethe mail people try to start fights. I was always respectful in the office try to keep it short, I never went unless they made me but they will make it longer than it has to be just to get smart with you or belittle you. Anytime I'm gone my neighbor would tell me if people came to or in my apartment. That has happened multiple times the people in charge or have authority over the place has went into my apartment without contacting me. People will ask to borrow things and if you say no or don't have what they want they'll pick a fight with you. There are lots of break ins. There are shootings three that I know of. They will use a key to get in your apartment if you don't answer quick enough whether you are in the shower or in bed sleeping you won't know they are in there until you get out or happen to wake up. I once went 3 months without hot water because they ignored my complaint numerous times to replace my igniter for my water heater that someone stole just to do it (water heater is located in basement). People do a lot of things there just to do it like throwing rocks at cars and windows (adults too believe it of not) car break ins, keying random cars breaking bottles in the street of sidewalk, loud music, daily arguments of fist fights, don't go out at night if you don't have too.. Lot's of meth addicts, weed smells come through the vents into your apartment if you are around someone who smokes weed. I recommend a hidden camera for inside the apartment when you leave. Don't make friends either I can only imagine how much worse that would be. I never talked to anyone out there and it was still hell.