Lena was very professional and informative a pleasure to talk to…read more We will certainly call her if we have any more questions

while I realize insurance has increased Stasko has made a gambit out of methodically increasing…read moreinsurance without rational for years. In 5 years my insurance has g from $65 to $158 with no accidents, additional drivers, infractions and significant DECREASE in annual mileage. The only suggestion they offer to decrease: take a safe driver class or *bundle* buying more coverage you don't need, having employer paid / better policies elsewhere.

Well the end of the year is nearing us. And we all like to clear up bills, loans, odds and ends…read morewith banking. Especially me!!! I had a bit of unfinished business at CNB so I went in yesterday and cleaned things up, a great feeling. I had called earlier to get exact figures and spoke with a gentlemen by the name of Angelo. Ang is new at this branch and is in customer relations management. I enjoyed meeting him and he went above and beyond to close things out for me. I was impressed. A young man by the name of Noah who was the bank teller working with Angelo on my account was also very helpful and polite. I definitely have to give CNB a 5 Star rating for their professional courtesy and business ethics.

Phone service is good and staff always helpful at lakeshore and shortsville branches. They…read moreappreciate Optimum customers with a nice picnic each year and free coffee at most branches.

Great people, great service, great everything. These people are the best. I haven't had a problem…read moreyet. I should've went with them first before Nationwide. I'll ride with them until I can't anymore. Thank You Ferris Insurance

Communication and customer service seem to have suffered over the years. Very different experience…read morethe last year working with them for my homeowners policy. Had to keep track of conversations, and copies of records. Documentation had been lost a few times. Also irritated with the direct mail marketing that kept getting sent to the house.

The staff at T65 is incredibly efficient at helping weed through all the different Medicare…read moresupplemental plans. No need to try to spend hours figuring it out you own. They explain clearly each company's plan and help you decide your own best course, depending on prescriptions, frequency of doctors etc.All at no cost to you!

Love the mobile app! Professional service and convenient locations. Very pleased with my banking…read moreexperience at BOC

I had to get something notarized. Appointment was necessary . The person greeting me was from the…read moreUK and was very friendly and knowledgeable! She also said that she could notarize my documents and I did not have to wait for the person I made the appointment with originally. She made it simple and quick! This appears to be a well organized and professional bank!

This location is a little hard to find. I was in Pittsford Plaza and assumed there would be a…read moreChase nearby. There isn't. This is the closest one. I came here about a simple application, and was told there would be an hour wait. I honestly had no idea it would be that hard to talk to someone at a bank. They found out what I was there for, and squeezed me in before their next appointment, and got me in and out in like 10 minutes. That was great. I don't know if it was a fluke or if they're usually that busy, but if you're doing anything other than a deposit or withdrawal, you might want to call ahead and get an appointment.

We have been working with Cheryl P. & Kim M. from Bonadio for personal and corporate taxes. Best…read moremove we've made. They are on top of their game and just like a good lawyer, you gotta have a good one. Very professional. While all of this COVID crap has made it a living nightmare for small businesses, Bonadio has been on top of the PPP regs, CARES act, and changes to tax codes and stuff.

Like many others, I really struggled with my homebuying process. I got pre-approved by 3 different…read morebanks before my realtor recommended Jake at Prime Lending and I was so glad I went with them! He was great and answered all my questions timely and was even available after hours. The process went smoothly even when dealing with SONYMA grants and they were able to help me achieve a 30 day close. I can't stand enough good things about my experience.

I'm sad to see the two prior poor reviews because our experience has been nearly flawless…read more I went to high school with Michael Davis and somehow ended up on his e-mail distribution list. It wasn't the first e-mail pitch I received from him, but on this one day, I felt spurred to reach out to Mike and see what he could do for us. We knew that rates were at all time lows and we could save big if we could refinance. The catch was that we digging ourselves out of some bad debt and I've had many other lenders ghost me once they pulled my credit score. We'd made great strides recently to fix that and needed someone to give us a chance. Michael placed us in the very capable hands of one of his team members, Marie Bolton. Not only was the answer, "Yes, we'll work with you" but "We've got a deal you can't refuse!" Our initial estimates seemed almost too good to be true; but by the time we were all said and done, our terms at closing were EVEN BETTER! In the end we cut a 30-year fixed to a 15-year fixed and saved 2.5% APR in the process. That will save us AT LEAST $130,000 compared to sticking with the original mortgage. We plan to make extra payments and save even more. Overall, the process was very smooth and simple. Everything but the closing was completely online. From the application to uploading documents to e-signing forms, we were turning things around within minutes. Any questions Chris Marcelo, our processor, had, were resolved promptly for a quick approval. We were actually shocked when we were told on Wednesday that we were "Cleared to Close!" that the attorney wanted it done Friday morning. A night/day difference from our purchase experience. Initial contact with Mike, May 10. Closing, June 18. That's pretty dang good by New York real estate standards! Having been through 3 purchases and now 2 refinances, I know that there's a good chance our mortgage may be sold to another servicing company. Mike tells me that they now do a lot of servicing themselves and there's a better chance they'll keep us for themselves. That would be nice. Less chance for errors like Zayne reported.