What a great little place this USED to be. Went here for a few years and always had the works done. Bit of colour, hand massage, head massage cut and dry etc etc..
Wel anyway the last time i went there they decided not to tell me my stylist was not there until the moment i turned up although the booking had been made 6 weeks prior.
I wasn't prepared to re book and wait as i'd booked the day off work and so i went ahead with the 'works'.
After my hair was all wrapped up in foils, i had been sitting there about half an hour and the girl who was doing it came over checked it and went away. Said nothing and didn't even see if i needed anything. i didn't but thats not the point. Good Customer Service is everything! lol
Well, it goes on for a while and i'm like where the hell is my hairdresser???!!!???
So she eventually comes back after i ask at the reception while draped in foil and hair colour.attractive yes? lol
So she starts lifting the foils to realise. whati hear you askoh yes that she'd left it on too long and basically completely damaged my locks!
Oh well you can imagine how impressive this was. So anyway she gets to work and tries to fix her stupid mistake.
Obviously i'm upset and really quite outraged. They then try to charge me for the whole experience. Well lets just say that didn't happen when the manager appeared.
Not a good experience and funnily enough do not reccommend this place! read more