Terrible service from start to finish. I arrived on time for my appointment but had to wait about 3 minutes to even be acknowledged at the reception desk - odd given the salon only had one other customer in there. I was shown to a chair, given a coffee and left for another 10 minutes with no mention of the stylist running late. 15 minutes after my appointment time, the stylist showed up and offered very little explanation or apology for the delay. No real consultation was given concerning what type of colouring process to use on my hair (unsurprisingly when I got to the till I'd been given the most expensive one). When it came to blowdry time, my stylist was still with another client, so to play for time, my hair was washed and conditioned for 20 mins (!) by a salon junior. I decided not to wait for my stylist to finish what she was doing and remember my blow-dry, so I opted for a rough dry with someone else...who managed to burn me with the hair dryer. 2 hours after arriving for a cut, colour and blowdry, I left with wet, uncut hair and a small burn. So the next time I want some good customer service, a nice haircut and a relaxing experience, I won't be booking in at Caraccio's. read more