First off let me say, my experience with Danny and Marine Works has been amazing. I told Danny from…read moreday 1, if they treat me right and take care of me they'd have a customer for life. They've done exactly that and then some. I wholeheartedly recommend Marine Works and owner/master mechanic Danny for an overall quality experience. Before I bought a boat from them they did the maintenance and fixed anything i had wrong with my original boat. Danny would take the time to walk me through troubleshooting to make sure it wasn't something small before I drove an hour to bring my boat down there. He always shot me straight and was fair which I appreciated immensely. Fast forward a year and I bought my brand new boat from them. The process was seamless and they took care of everything for me. If I didn't like how something was done they made it right. Danny has always made me feel like a priority which is all you can ask for from a dealer.

I don't live near Harrodsburg, but if I did I would use their services…read more I called to ask a question about a boat I was looking at and that I couldn't find the info anywhere else...not local dealers...not even the manufacturers....I talked with Tina, who connected me with Janice who not only answered my question, but even went beyond that and helped with other questions as well. Good customer service is not dead!!! It is alive and well at Marine Works!!! As I said before, I don't live there but if I did I would buy my boat from them! Thanks Janice and Tina!!!

I believe they are either out of business or have moved, although if they were out of business it…read morewouldn't surprise me. We bought a $65k boat there is in 2016 and went to them a few times before we really got burned. The final straw was when they told us one of our seats was under warranty and they would replace it. Then when we got the bill they had charged us $700. The person who told us it was under warranty was not the person that charged us. When I said I would just take the old seat back, rather than pay $700 he said they'd already thrown it away. Every time we went there is just seem shadier and shadier... which I guess is why they are no longer there.

From the owner: Jeff Jones Motors and Marine has turned into Kentucky's largest growing Marine Dealer and Service…read moreprovider in the state! We are a family run business who has been at this location since 1985 and have gone from GM exclusive to boat exclusive over the past few years. Lets face it, boat people are the best! We are an exclusive Yamaha dealer. We are proud to offer the two top premiere aluminum boat manufactures in the country. Xpress is the best aluminum fishing boats on the market. Xpress offers boaters the durability and strength of aluminum with the performance and style that had only been found on a fiberglass boat. Excel Boat Company offers the best duck boat on the market that can be rigged with Yamaha or a Mud Buddy shallow water engine. Excel makes a very affordable and tough line of boats! Veranda Pontoon is the only pontoon on the market that does not have a stick of wood on it! Talk about a pontoon that offers exceptional style, comfort and performance. Veranda is custom to fit

We store our boat and have always used the Service Department for our Formula boat at Hilltop…read moreMarine. They are very knowledgeable and professional. Several times we have needed last minute repairs and Ralph has always been accommodating. For instance today, he came to our aid when our boat was taking on water and needed immediate attention. We cannot thank Hilltop Marine and Ralph enough!

My family was a 10+ yr customer of Hilltop Marine including purchase of 2 Formulas; all services;…read moreand storage of boats. What drew us to Hilltop was a family-like experience including personable interaction with owner David Hulett, his family, and all his staff. Unfortunately, all good things must come to an end. In the brokerage of our boat, the buyer and friend of ours, contacted Hilltop 1st inquiring if the boat of interest was ours, Ohana. Once confirmed, buyer reached out that day and inquired and negotiated direct with us prior to visiting Hilltop. Hilltop qualified this inquiry as an 'existing customer' translating to a 2.5% increase in commission. Long positive customer relations compromised for $3400. Unethical and desperate David!

Phillip and his shop have worked on two different boats for me over the last few years. He is…read morealways upfront with what repairs are needed and what the costs should be. His work is on par with any other marine repair shop I've been to. I appreciate that he has always gotten my work in and completed on an appropriate time-frame and anytime there was a delay he discussed with me the why and the how much longer. I could find a shop closer than the 1.5 hours it takes to get to him but I choose to go there because of Phillip and his work. yes, I recommend his shop to my friends. Examples of work they have done for me are: tilt/trim switch wiring annual service and impeller replacing spun flywheel replacing lower unit replacing/upgrading engine controls

Timmothy M. You need to tell the truth in your story. You brought the boat in with the screw in…read morethe starter. We called you and told you that we couldn't get it out that it might break off in the starter you said to do whatever it takes to fix it. As we explained it did break off in the starter. Don't be because we did not put it there. You did. You will be hearing from us!!

Jessica Blake was awesome. I visited other dealerships before buying here and she made all the…read moredifference. I ended up buying two.

This company should really listen to its customers and fire Matt Ballard and we should have…read morelistened to other reviews and avoided this place! We stopped in here because we were looking to buy another SXS and quickly found the one that "checked the boxes." Our salesman Luke was fantastic. He stated he was new to the sales dept but was very thorough and didn't guess on answers. If he didn't know, he went and asked his sales manager. When we found the one we wanted, Luke said he had to talk to the sales manager to get the price on the rig. He came back and told us the "out the door" price would be around $16,000. We advised him we have an agricultural exemption and would be doing a trade-in then paying the rest in cash. He went back to his sales manager to double check the price and to give us an estimate on our trade-in. While we waited, we sat in the rig we were looking to purchase and checked it out. Luke came back with a new price around $15,000. He allowed us to start and move the SXS. He went through all the "bells and whistles" of the rig and explained its features to us. We agreed on the price the sales manager gave to Luke and shook hands. Luke then placed a "SOLD" sign on the rig and we took pictures with it. We were so pleased with Luke's performance that we recommended him to someone who was in the market for a new SXS and they ended up buying a new one with him within the week! While signing off on the deal with the finance dept, we noticed they had messed the paperwork up. They had listed the SXS that we were trading in as the vehicle we were also purchasing. In correcting this, they then listed the unit we were purchasing as having over 10,000 hours on it. We advised them that it had 1,000 hours on it. He then asked another employee to physically go to the unit we were purchasing to confirm the hours on it. She did and verified it had 1,000 hours on it. Instead of reprinting the sheet, he marked out the incorrect hours and hand wrote the correct hours. We paid cash and just needed to bring our trade-in and the employee told us that it would be best to bring it in the next day so that they had time to service our rig before we took it home. After completing this deal we went back to the rig but the service dept had already pulled it from the floor to begin servicing it. We came back the next morning with our trade-in and observed our new rig was next to the bay doors for load-out with the "SOLD" sign, ready for us to take it home. We sat in our new rig and took pics while the service dept did the final check on our trade in. This took about an hour. Luke advised us the deal was done and gave us the keys to our new rig and even helped us load it up. ONE MONTH LATER... Now enters Matt Ballard, the sales manager. He calls to say "we" have a big problem. He claims we have the wrong rig and that we owed $10,000 more for our rig OR he would deliver a 7 year old rig with 11,000 hours on it and take the other rig back. We advised him that at no point was there any confusion on the rig that we were purchasing and that Luke directly communicated with HIM to identify and price the rig. We also advised that the finance dept, another employee, AND the service dept physically verified the SXS before completing the deal. Matt continued stating that we could not keep the rig that we paid cash for and have had for a month at this point. We advised Matt that the deal was done, they had our cash and trade-in, and we would not be paying more or accepting a different SXS. At this point Matt becomes irate and accuses us of stealing the SXS! He stated he was sending "his guys" to our house and would be coming onto our property to take back the SXS. He then went as far as to threaten us, saying he was going to have us sitting in jail because we were "driving a stolen SXS." After making this threat he hung up. We attempted calling him back, but he would not take our call. After two months, we finally received the title to the SXS we purchased and have not received further communication from this company. One review like this is too many for this company to continue allowing Matt Ballard to represent their company: but there is in fact MULTIPLE reviews similar to our experience on multiple sites (including Yelp and Google reviews). The complaints consist of the same "bait and switch" issues, paperwork issues, and Matt Ballards unprofessional and threatening attitude. We are farmers and like to upgrade ever so often but we will NOT do business with this company again and will NOT recommend others to do business with United Motorsports UNLESS Matt Ballard is fired! Keeping someone like him on your payroll while knowing the problems he has caused and the enemies he is making against your company is to approve of his ill behavior and that is not a company I want to work with or recommend.

He put a transom in our boat and within an about 5 years we had to put it in again. When we put…read moreit in and took his out, he did not use marine grade plywood and what he did use was not near as thick as it should be and bunch of small pieces.

Honest quick service, won't hesitate to reach out for our next boat service! Thank you!read more

These folks fulfilled a life long dream for me, from walking through the front door I knew that…read morethis is where I was going to buy my boat. The first person I met in the dealership was Chris, then Anthony and Jacquie. The customer service was top notch. People buy from people they like and I genuinely like these folks. I saved 3,000 dollars on this deal. From the deal being agreed upon, the financing, and then the follow up calls to see how things were going and if we had any questions. It was incredible. You become part of a family when doing business and I highly recommend this dealership. Thank you all for the customer service.

Do NOT get service done here. They will overcharge and put in wrong amount of fluids and incorrect…read morefluids and make a huge mess. you'll regret it and then they will ignore everything and make you feel like you are the bad guy. awful customer service.