First off let me say, my experience with Danny and Marine Works has been amazing. I told Danny from…read moreday 1, if they treat me right and take care of me they'd have a customer for life. They've done exactly that and then some. I wholeheartedly recommend Marine Works and owner/master mechanic Danny for an overall quality experience. Before I bought a boat from them they did the maintenance and fixed anything i had wrong with my original boat. Danny would take the time to walk me through troubleshooting to make sure it wasn't something small before I drove an hour to bring my boat down there. He always shot me straight and was fair which I appreciated immensely. Fast forward a year and I bought my brand new boat from them. The process was seamless and they took care of everything for me. If I didn't like how something was done they made it right. Danny has always made me feel like a priority which is all you can ask for from a dealer.

I don't live near Harrodsburg, but if I did I would use their services…read more I called to ask a question about a boat I was looking at and that I couldn't find the info anywhere else...not local dealers...not even the manufacturers....I talked with Tina, who connected me with Janice who not only answered my question, but even went beyond that and helped with other questions as well. Good customer service is not dead!!! It is alive and well at Marine Works!!! As I said before, I don't live there but if I did I would buy my boat from them! Thanks Janice and Tina!!!

I believe they are either out of business or have moved, although if they were out of business it…read morewouldn't surprise me. We bought a $65k boat there is in 2016 and went to them a few times before we really got burned. The final straw was when they told us one of our seats was under warranty and they would replace it. Then when we got the bill they had charged us $700. The person who told us it was under warranty was not the person that charged us. When I said I would just take the old seat back, rather than pay $700 he said they'd already thrown it away. Every time we went there is just seem shadier and shadier... which I guess is why they are no longer there.

From the owner: Jeff Jones Motors and Marine has turned into Kentucky's largest growing Marine Dealer and Service…read moreprovider in the state! We are a family run business who has been at this location since 1985 and have gone from GM exclusive to boat exclusive over the past few years. Lets face it, boat people are the best! We are an exclusive Yamaha dealer. We are proud to offer the two top premiere aluminum boat manufactures in the country. Xpress is the best aluminum fishing boats on the market. Xpress offers boaters the durability and strength of aluminum with the performance and style that had only been found on a fiberglass boat. Excel Boat Company offers the best duck boat on the market that can be rigged with Yamaha or a Mud Buddy shallow water engine. Excel makes a very affordable and tough line of boats! Veranda Pontoon is the only pontoon on the market that does not have a stick of wood on it! Talk about a pontoon that offers exceptional style, comfort and performance. Veranda is custom to fit

We store our boat and have always used the Service Department for our Formula boat at Hilltop…read moreMarine. They are very knowledgeable and professional. Several times we have needed last minute repairs and Ralph has always been accommodating. For instance today, he came to our aid when our boat was taking on water and needed immediate attention. We cannot thank Hilltop Marine and Ralph enough!

My family was a 10+ yr customer of Hilltop Marine including purchase of 2 Formulas; all services;…read moreand storage of boats. What drew us to Hilltop was a family-like experience including personable interaction with owner David Hulett, his family, and all his staff. Unfortunately, all good things must come to an end. In the brokerage of our boat, the buyer and friend of ours, contacted Hilltop 1st inquiring if the boat of interest was ours, Ohana. Once confirmed, buyer reached out that day and inquired and negotiated direct with us prior to visiting Hilltop. Hilltop qualified this inquiry as an 'existing customer' translating to a 2.5% increase in commission. Long positive customer relations compromised for $3400. Unethical and desperate David!

Phillip and his shop have worked on two different boats for me over the last few years. He is…read morealways upfront with what repairs are needed and what the costs should be. His work is on par with any other marine repair shop I've been to. I appreciate that he has always gotten my work in and completed on an appropriate time-frame and anytime there was a delay he discussed with me the why and the how much longer. I could find a shop closer than the 1.5 hours it takes to get to him but I choose to go there because of Phillip and his work. yes, I recommend his shop to my friends. Examples of work they have done for me are: tilt/trim switch wiring annual service and impeller replacing spun flywheel replacing lower unit replacing/upgrading engine controls

Timmothy M. You need to tell the truth in your story. You brought the boat in with the screw in…read morethe starter. We called you and told you that we couldn't get it out that it might break off in the starter you said to do whatever it takes to fix it. As we explained it did break off in the starter. Don't be because we did not put it there. You did. You will be hearing from us!!

Sam helped me out servicing my Triumph motorcycle while on a long trip. Great job. Thanks!…read moreProfessional, helpful, and the store had great bikes to look at during the short wait.

I'm happy with a recent purchase of a new Honda CBR 500R from the Lexington location. Salesman…read more"Brandon Lee" and his sales manager and the finance guy "Emory" were a pleasure to work with. Brandon even helped me strap it onto my trailer while on his lunch break. I will shop here again. I recommend. PS: I've read the poor reviews about customer service but I've only had positive experiences every time I visit; always being approached, without pressure, and asked if I'm being taken care of. And the service dept has given me unpaid advice before about my boat.

He put a transom in our boat and within an about 5 years we had to put it in again. When we put…read moreit in and took his out, he did not use marine grade plywood and what he did use was not near as thick as it should be and bunch of small pieces.

Honest quick service, won't hesitate to reach out for our next boat service! Thank you!read more

These folks fulfilled a life long dream for me, from walking through the front door I knew that…read morethis is where I was going to buy my boat. The first person I met in the dealership was Chris, then Anthony and Jacquie. The customer service was top notch. People buy from people they like and I genuinely like these folks. I saved 3,000 dollars on this deal. From the deal being agreed upon, the financing, and then the follow up calls to see how things were going and if we had any questions. It was incredible. You become part of a family when doing business and I highly recommend this dealership. Thank you all for the customer service.

Do NOT get service done here. They will overcharge and put in wrong amount of fluids and incorrect…read morefluids and make a huge mess. you'll regret it and then they will ignore everything and make you feel like you are the bad guy. awful customer service.