I had a watch serviced there recently, after two other jewellers said they couldn't perform the…read morework. Job done well and quickly. There was a misunderstanding about picking up the item. This was sorted out to my complete satisfaction. I would do business with them again with confidence.

They do good work, and some not so good work. Some of the staff are not informed or well versed on…read moresome of the different stone options available, and it can leave the customer feeling badly about themselves due to the staff sometimes making you feel badly about your stone choice. I have had several things done with them, and have had my share of problems (ring was returned back to me with a crooked head after giving it to them for repairs, stone falling out of setting shortly after receiving pendant back...etc.) but they have also done some work that I'm very happy with. All I know is I deal with them frequently and often feel embarrassed/ashamed when I'm walking up to their counter because the younger goldsmith will often give the older goldsmith a snicker and a look that conveys "oh, great, HER again". Keep in mind I am not a problem customer, simply someone who gets this particular goldsmith to do a lot of work for me. But I guess repeat, paying customers is not what they're in the market for.

In June 2026 I bought several items of high quality, beautiful clothing and jewelry in this lovely…read morelittle shop. Pricing is fair. The sales lady was a delight. I look forward to shopping there again.

The staff in this store are amazing. You have to come in and talk to them, they are so much fun!…read moreSabrina played the musical instruments for me and if you are looking for a didgeridoo you will find it here. They have great clothes, a wonderful selection of jewelry. Buddha's and Mallah beads. The owner, Shawn, travels to Thailand, Nepal, Indonesia and India and supports Fair Trade practices and cottage industry and family business there and brings the treasures she fines back here to Mystic Lotus. If you plan to visit parksville or the surrounding area stop in. If you have any questions please let me know. I am simply an fan and customer :) Terri

Sonny recently repaired 2 vintage rings that I wanted to pass on to family members. They were in…read morerough shape but Sonny did a fabulous job for a very fair price. Highly recommended!

I can't say enough good things about our purchase experience! Brian was amazing. I can't remember…read morethe last time I worked with a salesperson who was so knowledgeable and helpful. I really felt like he was sensitive to what we were looking for to meet our needs in our price range and he directed us to products with great features, and with good track records. Also, their showroom is so nice! They have lots of floor models with a wide variety of brands and price points-- even super high end stuff. I'm so glad we supported a local store instead of some multinational chain where you're totally on your own trying to make choices. We won't need apliances again for a long time but when we do, I will definitely come back here. (I'll update this review after we receive our new appliances.)

My mom was really in a pinch, her dryer of 16+ years was overheating and failed. We phoned Trail…read moreAppliances in Nanaimo and Brandon Richardson sealed the deal. I had looked up the appliance we wanted, nothing fancy, we found a great deal with over $100 savings, online and phoned the store with 1 hour until closing. Brandon took my call and was very helpful, professional and knowledgeable. He took care of everything in one phone call, in 15 minutes I had brought the new appliance and arranged delivery, installation and removal. I had an excellent experience and wouldn't hesitate to recommend and shop here again myself. The delivery team arrived exactly as they had said, keeping us updated and informed of progress. They were efficient, clean and friendly and took all of the packaging and the old appliance away after installing the new appliance. What an easy experience.

Working with Rita from Marsh & Son Jewellry was amazing…read more From the start to finish in the details of finding the perfect centre stone for my partner's engagement ring. Rita provided valuable feedback during the process. I would recommend working with Rita at Marsh & Son Jewellry. From Michael & April

Have been dealing with Marsh and Son Jewellery for about 6 years now. Lance and all the staff are…read morevery knowledgeable and courteous. They have a great selection and pieces that you don't see in every other jewellery store. So if you are looking for something different to the norm or need help designing a piece I would highly recommend that you give them a visit. Sharon and Andre

I work at the Men's Resource Centre. Ono has been our most generous donor and we thank you for all…read moreyour help in supplying us with workwear to help men get back to work.

This is the greatest selection of work boots I've ever found. Nice that they carry stock on larger…read moresizes 12-15 in many styles. Loads of hi-vis safety wear, hard hats and forestry supplies. Lastly, their early opening time is highly convenient!

These guys are awesome! Truly! They had the best advice, matched a colour that my son made for the…read morehouse exterior and another for the inside. Stunning results. Neighbors love it! The best quality paint as well. Also, they found a discount for me. So all in all, 11/10. I will ALWAYS go back.

Definately the worst paint store in town with the rudest employees. Went there today Kaia and a…read morefreaky dude with weird earrings gave me every excuse how they could not tint my paint which was a Dulux paint. Everything from its too old to the can is too full to they can't take some out because of environmental issues to "we only offer this service if it's within a year". Lots of excuses why they couldn't darken my paint and they were so pleased with themselves that they won the battle and got their way and didn't have to darken my paint. You suck and you've lost a customer of 15 years. I'll never shop Dulux anywhere again worst unhelpful employees too lazy to do their jobs. Good riddance and I am also a builder in Nanaimo btw. I'll take my business to Benjamin Moore where they actually care about their customers.

This store sells like belt jewelry. The owner does watch battery replacement and switched several…read morewatch bands for me. She also resized a ring for me. Great work! Catherine

I'm just sorry there's not a zero star rating. The task was to repair My heirloom gold ring from…read moreAustria from my mother. It is ruined - a gold ball is missing - the other three remaining have been squashed. The work done on the one side is totally different from the original other side of the ring. Plus cost $120. When I complained and said it should have mirrored the other side, was asked for $150 dollars more! I paid to get my precious ring back.