This is my second review for an absolutely deplorable staff. Once again, the Dr. (Schell) I was seeing is great. He's friendly, professional, knows what he's doing (kind of important for a doc), but the staff leaves just about everything to be desired.
As a result of my horrible experiences with them and my decision to change specialists, I was instructed by the new specialist's admin. to have my chart sent over. In order to do so, I called STL Vision, asked them to mail me the permission form for me to sign, received it in the mail a couple of days later (to my great surprise), then sent it back after having signed it for all to be set legally to have my files sent to the "new guy".
Since, as I fully expected and found out by calling the new specialist's office, they had not received anything from STL Vision. I had returned this permission slip to Schell's staff after signing for permission via regular mail on Sat. BEFORE mail pickup time. So I'd have expected them to have received the returned and signed papers well before today (Thursday). I was told (of course) that they hadn't received ANYTHING!!
When I was obviously frustrated with them for that, I was being given excuses about how they haven't had a "chance to go through all the stacks of mail from every day". I asked them "don't you go through every single piece of mail you receive every single day? Do you not think there may be people (like me) out here with an urgency for some PROFESSIONAL help?" She just gave me the old "we're too busy for that" (paraphrased), "but I'll look and see if I can find it and then fax it over to the ordering doctor and call you back."
A miracle happened and they did indeed find this request for authorization to send medical records to my new doc in their "mounds and mounds" of mail and I was left a VM saying they'd gone ahead and sent my records over.
I REALLY hope this is the very last time I ever have to deal with this outfit! It is such a shame that such a friendly, professional, CONCERNED, open, and a doctor who is willing to listen to the patients gets a bad mark like this when it has nothing to do with him AT ALL.
I HIGHLY recommend Dr. Johnathan Schell for your eyes, but I cannot say the same for the staff there. Give him a shot and I hope it works out for you. He deserves 5 stars for the work he does, but unfortunately this review is about STL Vision as a whole. Maybe it will open his eyes as to the laziness and incompetency of the people he's hired because I'm sure if he knew of all the trouble they've caused me, just one single patient out of who knows how many, so many problems, he'd take a much more stringent approach to the hiring process.
My personal apologies to Dr. Schell if you are reading this, but I write it (spending even more time than what has been required of me to point out all of the kinks in progress and the all of the frustration caused by your staff) in hopes that maybe it can make a positive change in YOUR practice. It's almost as if it's being sabotaged. Literally, it seems that way.
I'm just glad that - even though set so far back while I'm in eye pain - I'm scheduled to see a different doctor who hopefully has a good staff and whom I can only hope is as good a doctor as you. read more