We were really excited to find this place for our two dogs. We left them for 5 days on a trip out of province. One dog was a senior and the other dog was a 2 year old very gentle/shy dog. We wanted the younger dog to socialise and that's what we specifically chose their location. The older dog seemed very happy when we picked him up. We were told there were no issues, but we noticed the younger dog wouldn't look at us and he was acting strange. When we got home, he was shaking and we didn't notice until the second day in the morning that he had a bite mark on his snout. He wasn't allowing us to come near his face. We called them immediately and it was busy so they suggested that maybe the older dog had bitten the younger dog when that has never happened in all the times we've had them. In any case, the manager did call us back and apologised and said to call back to discuss this, but we didn't. My husband was too upset. However, the staff is super friendly and they seem to love all the dogs. I just think for the safety of the pets, there should be cameras installed so that if something unexpected happens, the pet owners should be able to review the recordings. We realised that our younger dog should not be in any kennel setting as anything could happen (accident or not) Despite being on anti anxiety medications during this time, he came back really upset, so we will instead have people stay in our home when we go away. read more