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    Stevens & Sullivan

    5.0 (1 review)
    Open • 9:00 am - 5:00 pm

    Services - Stevens & Sullivan

    Health, injury and disability

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    4 years ago

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    Verizon

    Verizon

    (58 reviews)

    $$$

    Midtown

    I went to Verizon at Midtown Plaza yesterday morning just before noon. I needed help for my new…read moreVerizon phone that failed to transfer the crucial app (emails) from my previous phone. The store was empty but for 2 technicians who put themselves at my service. Excellent: a patient helper went thru multiple tests of my new device, showing me her actions at every turn. Her conclusion (reasonable) was that there was nothing wrong w the phone, but the app (MS Outlook) was probably not properly configured.

    Awful customer service. 25+ year VZ customer here. Looking to replace my 14 Pro Max. Went in…read moreto the Ponce store to see new iPhone Air. As I entered store and approached the new iPhones, customer service rep seated on a stool yells across store to me "sir, we don't have the new phones in stock - you'll need to order one even if you see one you want." The display phones are fixed to the display. Couldn't get a sense for the size difference between Air and current phone, so I checked out the cases......the case size is the best comparison anyway, given I'll put the Air in a case. Same rep, still seated on the same stool she was on when I entered store, yells across store "sir, don't touch the cases.....they're there for display only"........I explained my objective - I was comparing phone sizes. Her response: "You'll need to go the Apple Store". I walked out of store. She never moved from her stool and went back to focusing on her own phone in her hand.

    Stevens & Sullivan - disabilitylaw - Updated September 2026

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