I had an appointment, but life happens, and I was unable to make it due to heavy workload at my job. I was so busy I didn't even have time to call till the end of the day, BUT I left a message with the answering service. This doctor would hear none of that. He refused to see me because forgiveness goes against his policy.
Aren't patients allowed any understanding? Not according to this place! They basically accused me of lying/not calling and all they had to do was check with their answering service. Strict policies of refusing rescheduling if appointment is missed. Unable to listen to reason for missed appointment. Denies having an answering service message. The black nurse is extremely unprofessional and belligerent from the very first conversation. I have never experienced such unprofessional, irrational, lack of bedside manner in life. Not recommended at all.
Instead of going to Steven Western,, I highly recommend Palm Valley Immediate Care - Urgent Care & Clinic Services at Indian Wells, CA
They were able to take me right away, no problem, considerably less expensive, but the main thing is the people were super friendly and nice, even sweet. That's the type of behavior that deserves reward.! read more