I've been a client since 2017 and highly recommend chris malloy and new redwood insurance. I have…read moreauto and renters insurance and have always had a pleasant experience and chris always has my best interests at heart.

I did not end up signing up with Chris. I had issues with my…read moreother insurance company to be un named. Chris was so prompt & present with me while I was dealing with issues with my new car & old insurance company. Not many people have his work ethic and customer services skills. He is easy to work with. I highly recommend him.

When my previous agency was bought out by an East Coast mega-firm, I dropped them. I prefer…read moredealing with local companies and shifted to Auto Saver Plus. That was several years ago. Auto Saver managed that transition smoothly, but I've not had reason to return for help until today when I discovered I had lost my current "proof of insurance" card. Not a good idea to drive around without this proof! So I stopped by their office with my account number, expecting that they would verify the account and contact my carrier for new documents. No! They checked my account and printed the "proof" on the spot. Quickly and efficiently done by very friendly people. It was a wonderful experience. Local is usually best! It's definitely BEST with Auto Saver Plus!

Bianca is the best insurance agent I have ever been to. Ok, so normally I get a refereral to an…read moreinsurance agent or somehow meet them, but I was thinking that I was paying a little more than I am supposed to on my insurance so I figured to call a place called auto "saver plus" insurance to see if there was a possibility to get a better rate. Well Biance went through a list of discounts and agencies to see what fit best for my needs and wouldn't you know it; she was able to get higher coverage and lower my rates by half. Yes it does benefit you to go to someone who does not work on commission because she was literally fishing for discounts. I also got very lucky when I walked into the busienss as it was not busy at all and the same person who had answered the phone, Bianca, was able to help me so I had a great experience. A mysterious auto accident appeared on my record when I was out of town and she actually researched it as I suppose the DMV does make mistakes and she found that it was not me and was able to quote my insurance rate without that accident which I now have to clear up with the DMV to make sure that they don't keep it on my record. She must be a yelper because people don't really go out of their way like that unless they themselves know that you never know who is and who isn't a yelper so you always give the best service you possibly can. Thank you Bianca, you earned this review.

Chris mislead us after 42 years. Disingenuous. Saved himself and mushed us. Made assurances of…read morecoverage after Farmers cancelled all fire insurance and failed to come through with the fair plan and left us vulnerable.

Who loves paying homeowners insurance? Not me!! Well, until your home burns down, then it doesn't…read moreseem all that bad. My home did not burn down, but those who had Farmers Insurance were treated well. Part of the experience of processing the claim is to collect on your personal possessions. Most all of the other insurance companies require a detailed inventory plus documentation of the expensive items for you to get paid on your claim. Farmers put out 100% of the claim for the Sonoma County fire victims! Imagine the worst case of an 80 year old couple who doesn't have records of everything, doesn't have appraisals of the most valued items, doesn't know how to use a spreadsheet and are in early years of senility - they have to deal with writing a detailed list of every item they own. Makes a good case for having Farmers Insurance doesn't it? Christopher has been good about annually calling me to make sure my policy is up to date. At first, I was annoyed thinking, "He wants to sell me more insurance." - actually he's making certain that I don't get caught with my pants down as many homeowners did when the Tubbs fire came through. Farmers has a great website and recently deployed 5 star app for your phone to check up on the insurance. I can find out the status of my policies in 2 minutes with the app on my phone. Outstanding! Love the auto-pay with my credit card. Had the 1 star reviewer used his credit card, he would never had had the problem of Farmers not getting their premium fees. (I also like getting the "cash back" feature on my credit card - which is not at all "insignificant".) Who hates paying the insurance premiums? Not me.

very happy with the service i have been receiving from their new sebastopol office. Kendra…read moreespecially assisted in clearly presenting coverage options for additional coverage including earthquake for renters. do miss the staff from Mark Fink who managed that office for many years. But happy they found a replacement that i have confidence in

I highly recommend Eddie and his staff. They're efficient, knowledgeable, and always have a great…read moreattitude with their customers no matter the situation. They will work you and your budget, you just have to call and ask questions. I've been with them for a while now and there has never been an issue. I recommend Eddie and his staff to everyone!!!!

Been covered by Mark Fink State Farm for over 10 years and have had nothing but positive and clear…read moresupport from the team. Very easy and reliable.

Beware of State Farm. I am a landlady and had tenants that could not live in my unit because of a…read morewater leak that flooded the unit. They contacted this office and were told to make a hotel reservation that they would be covered for lodging which they did. The next day, their claim was denied. I am an additional insured on their policy. The brochure I got states that if the unit becomes "uninhabitable" that State Farm would pay for lodging. They were denied because the company said since none of their personal property was damaged, they were not covered. State Farm sent an adjuster out to look over the situation. He took pictures. Again they were denied even though anyone could see they could not live there. I found another place for them to stay. If they would have stayed at a hotel, I would have had to pay for them to stay there. I have Farmer's Insurance and they were great.

Have been with Loewen Insurance Services for YEARS! Any…read morequestion is met with a complete answer and always with a smile. We have all of our home/car policies with them and highly recommend them

Jan and her team were excellent to work with. They stepped in and supported us after we were…read moredropped by our previous insurer. Maria took the time to thoroughly shop for a new policy and secured one for us quickly. She clearly explained the differences between choosing an out-of-state company versus one regulated by the California State Insurance Commissioner, which made our decision much easier. We truly appreciated her patience and the time she spent guiding us through the process. We came into this situation feeling frustrated and upset after being dropped solely based on our zip code. Maria helped us understand that we weren't alone and that many others in our county were facing the same issue. The level of customer service and care we received meant a great deal to us.

Spencer was patient, professional and really listened to what I wanted and guided me to secure what…read moreI needed.. I"m beginning the relationship with a few claims, and I trust he will work with me to lower my auto rate as my risk is reduced. THIS is customer service in a complicated insurance market. THANK YOU.

Spencer was referred to me through Smothers Mercedes Benz of Santa Rosa. I was able to work with…read morehim over the phone to efficiently obtain a quote and good rate for my new vehicle and drive it off the lot that afternoon. I appreciated his professional approach and knowledge!

Wow! Just Wow! Not enough stars! Our former insurer dropped…read moreus with only two days until policy expired--we never received the cancellation letter they said they sent; no backup emails or texts. We are in Sonoma Valley, high fire area. No one seemed to want to help us. Rob took the time out of a VERY busy day to help us get CA FAIR Plan coverage as well as additional Farmers HO coverage. He was responsive like NO other agents I called, and asked pertinent questions to customize our coverage. Nobody else did this: all cookie cutter quotes. He was fast, patient, efficient, kind and personable. When all done, he said "Welcome to the family." Meanwhile, six or more agents I called yesterday haven't even returned my calls yet. Like I said, WOW! So grateful! Will sleep tonight!

Rob goes above and beyond to help his clients. He is responsive, thorough and assists more than any…read moreother agent I have dealt with. Homeowners insurance is not easy to navigate in this fire zone zone, but Rob persists while other agents give up or don't even respond. Very grateful for his level of knowledge and professionalism!