I was very frustrated with other agents through Cost-U-Less that kept hanging up on me and sending me in a circle of voice mails then I was transferred to somehow Valeria Pena she's absolutely amazing! She took care of my needs I was very frustrated she calmed the situation she answered all my questions and she made it so easy for me to resolve my issue which was just one issue she made them look like preschoolers compared to her work she was absolutely wonderful they all need to take classes from her for sure I was so happy to have had come across her via transfers. She did such an excellent job A+! read more

Omar handled everything quickly and answered all of my questions. Got me what I needed and was genuine and kind. Thanks Omar!

I had a great experience with cost u less insurance. Miguel Pineda help me,very helpful he make the process sample, quick, & easy he knows how to connect with people. (The company needs more people like Miguel) he deserves a big raise. read more

Fast and friendly. Would recommend to others. Cheap car insurance. I am glad I went to these guys. read more

Miguel is a very clear and concise speaker which makes the process smooth and easy. He called to remind me about a payment and then got a lower rate for me all in a 15 minute phone call. 100 percent recommend. read more

Tracy Hampton was so kind and helpful! She understood my needs, made the process easy to handle and she found me the best options for my car with the best price! She gave me multiple options to choose from and we even discussed future options when my policy is almost finished. Thank you so much Tracy!! You are amazing!! Really grateful for your help. read more

this company is an absolute racket. charged my card 9 times in one day. horrible customer service department. just horrible. avoid this scam AT ALL COSTS!! read more

This was one of the most sincere & enjoyable customer service experiences I've ever had! Tracy was beyond patient, informative & kind threwout the whole process! Cost-U-Less should feel blessed to have such a wonderful soul be apart of there company! 5 read more

As a person in the military with a fixed income they definitely met my needs to include the intricacies I had in regards to policy making and what was reasonable within my budget. The most knowledgeable, thoughtful and responsive staff ever. They have the best advice for claims, how to prepare for the future, and the unexpected. One of the few places I will trust with my financial and insurance needs. Lastly, I have to personally say thank you to Mr. Arturo (sp?) who took the initiative of making sure I was quoted with the policies that were most suitable for my family and I. His dedication and expertise enable me to continue moving forward with this company as my past experiences with some in the past hasn't been so pleasant. I'm officially pleased by his professionalism and customer service. To me, customer service is everything and the gentlemen did not make me feel like I was just another number/customer coming by. He was very knowledgeable and answered all of my questions and concerns I had accurately and factually. I did not feel like I was being sold "pipe dreams" just to hurry and sign a document. I would Also like to recognized the lady who originally greeted me at the dirk but could not remember her name. She was awesome and got me taken care of promptly by Mr. Arturo. I will definitely recommend this agency to my family and friends, especially those who work on base with similar circumstances such as myself. read more

Had a pleasant experience with Tracy Hampton at the Santa Rosa branch today. She was very helpful and patient, pointed my elderly mother and I in the right direction of what insurance would be perfect for her. I would definitely recommend this business and Tracy, Five stars all the way! Aaron B. & Linda P. read more

Tracy Hampton from the Santa Rosa, CA office gave me the best customer service experience I've ever had. She was helpful, informative and patient. Thank you Tracy!! read more

I came in because my old insurance provider cancelled my policy without notice. Tracy with the help of Miguel assisted me in getting the best possible monthly coverage. Definitely recommend coming in for the best coverage at the best price out their. read more

Janet Acevedo Gave Great Service and helped throughout to the whole process im highly satisfied give this woman a raise! read more

Cost-U-Less Insurance - Home & Rental Insurance Near Me - Santa Rosa, California

Melissa was amazingly helpful. She understood that as a broke college student I didn't have any money to spare and helped me get the best deal she could. She rocks! read more

I've been a long standing customer with this company for years possibly my entire driving career since I started driving in Vallejo. As of today Cost-U-Less has lost my vote of confidence due to the events that happen today. Back in October I spoke with Christina at the Santa Rosa location wanting to discontinue coverage on my old car and setup new insurance on a new vehicle. On 10/31 I was told my current insurance has the cheapest rate for the coverage I needed and I could continue with the new quoted rate... wonderful! After a payment of $284.07 I felt confident I had the lowest rate for insurance and would continue being a long term customer of Cost U Less. Today I checked Western General and my policy was cancelled as of 11/16 with two payments posted on 10/31 of $71.22 and $162.85 total of $235.07. One would assume that $284.07 included my monthly payment considering the price difference in the $284.07 charged and the $235.07 posted to my policy with Western General... but no I spoke with Christina today and it only covered the "broker fee" and the charge to change my policy with Western General. Where did the difference of $50 go and what were the two charges contributed to?! Western General has a pending credit back to me for $135.84 and initially would not explain to me why my policy was cancelled. Unfortunately someone on 11/17 hit my parked car and decided to run. I reported the hit and run on 11/17 to Western General over the phone and Santa Rosa PD later that evening after reviewing my dashcam that caught the person. I'd recommend doing business with insurance companies that don't charge broker fees and only apply your hard earned money directly to providing insurance. Redwood Credit Union and Barber Insurance Agency are two honest companies that are just as competitive that explained broker fees and how shady agencies are that use this method of payment. TO COST U LESS I would advise you to advise your agents to tell customers when making changes that any fees collected are not being posted toward their policy. I vaguely recall the down payment was towards my first month but Christina said that was not the case. When I asked what options I had to resolve my hit and run issue, I over heard a slight chuckle followed with "theirs nothing we can do." read more

Francesca helped me choose the right insurance I needed for my car and answered all the questions I had very professionally

We went to Insure our new vehicle. We were greeted by one female and she passed us to another one. We are glad that Francesca Lanford assisted us. She was very knowledgeable and patient. She answered ALL of our questions based on her training and experience. I was impressed by Francesca. We got to talking and we learned she has been employed by Cost U Less for four years. I hope she continues helping others get quick service and save money :) read more

I have been going to Cost U Less for years. They have always been amazing. All the girls are always helpful and fast. My most recent visit was with Francesca Lanford. She was awesome!! She helped me with everything I needed! She was patient and attentive! She displayed excellent customer service! I would definitely recommend anyone here!! read more

Helped me out completely, my record and my car made it so difficult to find any company to even accept me. Francesca was great! Did so much and ended up finding me cool payment and policy. read more

I just had a really good conversation with Paula. She took me through the enrollment process and was very helpful in searching for and securing a great rate with surprisingly low deductible. If you are in the need for a cordial, intelligent and efficient agent for auto insurance, do give Paula a try. read more

The last few times ive been helped by Francesca. She is great! She deserves a raise. Always helpful and kind.

I've gotten my policy with them about a year and and when choosing Stonewood (horrible btw) they failed on asking the correct question and due to their mistake my claim denied claim and my policy has been canceled because we apparently lied and failed to answer correctly to a question that was never asked. If anyone has Stonewood Insurance please make sure that anyone over the age of 14 that lives in your house be added to your policy or excluded because if they touch your car and racquet they will not cover you and cancel your policy. read more

Franchica was amazing!! Great customer service, im not real computer savy,and with great patience she walked me through trying to apply on line ,because I just couldn't figure it out i went into her office where she greeted me with a smile & got me all set up!! read more

this place was awesome! I went to numerous other insurance companies online who claim to make it easy to get a quick quote and they were all bs. it took me forever, i had to create accounts, etc. and in the end it got me no where. Because of my "COLORFUL" driving record they all wanted at least $250 to start and a high monthly payment. cost u less was the last place i was going to check before saying screw it, im glad i did. Melissa Lemos helped me and took care of everything! i was in and out in 15 minutes with a new ins policy and an SR22, and for half of what Geico, The General and Freeway ins wanted. I would def recommend this place to anyone who doesn't like dealing with BS!!! read more

I had a great experience with cost u less insurance. francesca Landlord was on point with her information. Thank you.

Yessenia Zepeda was so very nice to me and helpful I loved working with her in getting me car insurance. Can't wait to see her in Petaluma! Thanks read more

I wish I could give zero stars. Absolute crooks. The insanity that was put into my coverage that was absolutely NOT disclosed is astounding. After many years of being insured through these folks and needing assistance on a SMALL claim I found out just exactly who I was dealing with. They are great if you just need proof of insurance but don't think for a second they'll be there for you when you actually need them. read more

I wish we had the same experience as the other people! Quote started out MUCH higher than the amount I said I could afford. When I started to leave, the lady said she "might" be able to do better. This went on three more times until she was down to twice the amount I had said I could pay. Couldn't help but feel I was being scammed! read more

I called twice during the day and was told I needed to make an appointment and come in so I did and when I showed up nobody knew what I was talking about and they had me wait 30min. This place is really unprofessional and doesn't seem like they know what there doing. If you want real help from a clean organized place DONT COME HERE!!!!!! read more

I called for quotes. Person spoke poor english. I was transferred to another dept and noone picked up the phone. I have since gotten five phone calls from them. Each time I tell them I am no longer interested in doing business and to please stop calling. All to no avail. read more

I had the best experience with them. they are prompt , helpful, and understanding. Angelina was the best she helped me get the best deal and explained everything thoroughly. Check them out for good deals read more

Violeta Marisol and Franny we're very polite and I highly recommend them to further assist you on your broker needs.

I've been coming here for eight years. They always review my policy and make sure that I'm getting the best possible deal. Don't waste your time shopping around for the best rates let them do it for you. Melissa help me today and did a great job two thumbs up!!! read more

i went to Cost U Less in Santa Rosa and it was the best experience they were very helpful! Melissa Flores explained un detail everthing i purchased and i was very impressed. Her assistant manager madera sure i left with the most coverage and best rate. Thank you ladies! read more

I really appreciate and value the service at cost u less insurance I've been with them for 6yrs now and all the girls are very prompt to see what your needs are and help if they are able... I especially want to send my exceptional thanks to Miss Landford... She's been helping me since she started and is of awesome help and very kind... Thank Raquel Henley Happy Holidays read more

Very nice staff. I got helped by melissa flores and she made me understand my insurance in every way possible. She was very understanding and has a very outgoing personality which made everything so much better and comfortable. She went over my insurance before i left and helped me double check to make sure everything was right! I strongly recommend this place. :) read more