Two days ago Dr. Bengelsdorf at Franklin Skin and Laser (http://www.franklinlaser.com) removed an infected cyst from my 13 year old daughter's leg. He walked us through the options and carefully explained the pros and cons of each approach in a way that we both could understand them. We agreed on the best approach and then he began to prep. We walked out of his office, cyst free.
Everyone working there supported us through every step. My daughter, who was understandably nervous, told me that the nurse, Deana, made sure that she was comfortable and helped calm her, while still assisting Dr. Bengelsdorf. My daughter also said that Dr. Bengelsdorf was very, calming, and very nice, and that he talked to her throughout the procedure, letting her know what was going to happen. In the meantime, the receptionist, Trina, and the manager, Sarah, both supported me while I waited.
Then, the next morning, after my daughter had a chance to rest, we went back to the office. Dr. Bengelsdorf taught her how to pack and dress the wound. But more importantly, his words gave her the confidence she needed to care for it herself. Last night and this morning, she wasn't afraid, she knew what to do and she knew it wouldn't hurt. She was so proud of herself because she cleaned the area, changed the packing, and dressed it all... by herself.
They explained everything, they were incredibly supportive, there were no unnecessary tests, and my daughter feels confident taking care of herself... an extraordinary experience. I am incredibly grateful. Oh... and by the way... they also ran on time! read more