They've done the job well originally, no complaints there. The problem is they completely ruined…read morethe experience and service by losing the numeric keypad for the door after storing it and refused to send us a new one and install it after we paid tens of thousandths of dollars for the whole job. They refused to even claim responsibility for it and kept ignoring us.

We needed new windows and patio door. John King met with us and we were happy with the price he…read morequoted. Fast forward and we now have beautiful new windows and door and are very satisfied. I would definitely recommend Magnolia Window & Door Company to my family and friend, they are fair, honest and do excellent work!

Great quality windows, excellent team, phenomenal service and speed. They're another option to…read moreconsider that actually treats people right! Give them a chance!

We recently had replacement windows installed in our home by Window Works and the whole process was…read morevery smooth and efficient. Tyler, who helped us in the decision-making process, was very knowledgeable and had a no-pressure approach which we greatly appreciated. When we stopped by the office on a couple of occasions with some additional questions, we were treated with courtesy and respect by everyone we encountered which speaks highly of the company culture. The installation process was very smooth and we had a wonderful team. Stevie, JD and Wes were all clearly experienced in window installation and made the process very easy. They were very punctual and tidy and communicated very well. We highly recommend Window Works for any window replacement. They made a tough decision easy from start to finish!

From initial estimate to final install this was an easy transaction. Competitive price, Bruce…read moreunderstood our window concerns and helped us choose the right product without pushy upselling or requiring us to redo every window in the house. Installation was quick and straightforward even in our old Oak Ridge house. The new windows look great and are so much more pleasant to operate. We will be using Keith Window Co again shortly for more replacement windows as we move through the house renovations.

they did a great job replacing a broken large odd sized window. It took awhile to come in, but…read morethey did a great job and cleaned up all the broken glass outside and left no debris inside.

Glass Pros are the best! Professional, courteous and customer service that went above and beyond…read moreto make sure my glass problem was solved. Completely satisfied and highly recommend these folks.

Despite benig given the correct address, sent the estimator to the wrong address. My management…read morecomplany for the rental informed me that my tenants called them to complain. They took 4 weeks to obtain class for my 1 standard window and did not install until 5 weeks. Craftmanship was good, but I will not deal with them again due to the address confusion and the very rude office receptionist in dealing with the address issue and getting them to the correct address. She called me again and was unpleasant after the job was completed.

Mountain Glass failed to provide service and did not contact the homeowner after taking the window…read moremeasurements, Mountain Glasse's' owner took measurements and said they would order the window and arrange for installation of the window within 30 days (this happened on 14 Jun 2023). After not hearing anything from Mountain Glass at the 30 day mark I called today on 21 July 2023. I talked to the owner who made the measurements, he said he didn't know what happened but would call his secretary and would let me know. The secretary called me and claimed she had no knowledge of the window but did find my call info she said she would contact the owner and get back to me. About an hour or so later I received this text; Quote request: I spoke to the owner, and we aren't servicing (your area) any longer. (Suggested other company) Sorry for the confusion Pam Why send someone out and tell me you are going to do the job then refuse to do it. If you won't or can't do the job that is fine, but why wait 5 weeks for me to call and find out? It is my opinion Mountain Glass dropped the ball on the job and didn't want to deal with making it right. I would not recommend this company.

One review on Yelp and it must have been the owner or a relative, because when I inquired for a…read morequote, one message said they can't help and then later on, they gave some information, followed by, let us know to come out and give an estimate. How to you go from one to the other? Only in Knoxville, TN apparently. It would seem that from all that I've heard and experienced, certain fields of companies must be independently wealthy or have an adverse reaction to WORK and so, do as little as they can, if you can get them to come to your house and give you an estimate, which is highly inflated. A bone of contention--a bonus, if you will, if you've read this so far, is to stay away from Lowe's--either store in North Knoxville (South Mall Road and Clinton Highway) along with Home Depot for flooring and installing doors areas. So sad!

I had a large plate glass window break. The window is in a difficult to reach spot. I contacted…read morearound 20 glass dealers, but most of them would not do the project. I found one place who said they'd do it but them put me off for over a year and a half. Recently I saw window Depot's billboard on I40 and called them. They came quickly and said they'd do it. Then they did it promptly and we are very pleased with the results.

From the owner: Window Depot is proud to now serve the Knoxville area. We specialize in Window, Door, and Siding…read moreReplacement Services. Our team is dedicated to ensuring you receive top tier service to meet your needs at an affordable price. We provide free consultations and offer professional recommendations to assist with every home project. We Create Happy Customers by keeping you up to date and communicating with you regularly throughout the life cycle of your project.