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Sterling Hearing Center

1.0 (1 review)
Ultra High-EndMedical Supplies, Audiologist
Closed • 9:00 am - 2:00 pm

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10 years ago

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Oakland Audiology Inc

Oakland Audiology Inc

3.0(2 reviews)
6.8 mi

Oakland Audiology is Outstanding…read more The audiologist checked my hearing and then due to some hearing loss hearing aids were recommended. The clinicians are excellent. The front desk staff is friendly and helpful. I wound up not getting the aids I was fitted for because I decided to wait. But I would recommend them fully.

As a referral from insurance an appointment for a hearing test. I was granted an appointment very…read morequickly at a time I could make. Upon arriving and checking in I had a conversation with the receptionist in regard to paperwork. I commented on something and was immediately and rudely corrected by the owner/office manager for using poor grammar. Apparently my slip up of saying me instead of I was a horrible mistake in this office! Gosh what was I thinking? A day of appointments and I was tired and used poor grammar. Public humiliation was the order if the day. I was assured that she would not be doing my hearing assesment. Michael was very professional during testing and seemed to be compensating for the earlier rude remark from the owner. At time of check out, the boss lady gets into the conversation again and has no clue what to charge for appointment and at one point says, "If we bill the insurance company and we don't get paid what do we do"? So even though I have insurance they accept and an additional discount I was charged $155! The receptionist tried to help but to no avail. The entire thing was amazingly unprofessional. If I acted this way with clients I would be out of business. Okay fine. I can bill for reimbursement. I just wanted out of there. Got home.....nope! No billing information on receipt for billing my insurance. I am pretty certain I will get no cooperation from her for what I need. Not that she would know. The only saving grace to this visit was Michael, and Bo the rescued puppy. However only if you think dogs belong in a medical setting. Please save yourself and do not go there. It took my wife a year to talk me into this test and she is thrilled that I finally went to be treated so poorly. Also checked with my wife, the grammar queen. Turns out my sentence structure was appropriate and some people think they know English and do not. This review is not about the insult but the attitude. I am truly sorry it was the end of the day and you were cranky, but no need to be completely unprofessional.

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Oakland Audiology Inc
Oakland Audiology Inc - Our thoughts exactly!  Exceptional, Honest, Caring Hearing Healthcare!

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Our thoughts exactly! Exceptional, Honest, Caring Hearing Healthcare!

Birmingham Bloomfield Audiology

Birmingham Bloomfield Audiology

2.8(5 reviews)
4.1 mi

Rude! Been a patient here for over three years. Since most of the staff left to go elsewhere,…read morethe people working there, now, including the audiologist, are rude. No important phone calls returned, Material for the hearing aid not given, when appropriate. When the dr was asked specific questions, instead of answering, she tried to sell me a new hearing aid. I said I hear fine with this one, but have a few questions. She didn't answer any of them. Again, trying to sell me a new one. I told her I understood she wanted me to get a new hearing aid, but I had some questions. She, still, didn't answer any of them. She said my warranty was up. I told her it was not, which is wasn't. She, then, got up and left the room. The receptionist was, equally, rude and curt, weeks ago when I called, when I went in, and at time of office visit. Go elsewhere.

Although I believe Dr. Bessega is well intentioned and runs a pleasant practice, I left extremely…read moredissatisfied with guidance on purchasing hearing aids and her office's communication regarding insurance questions. I showed up with a little knowledge and hopes of purchasing my first set of hearing aids. Instead I was told she felt like an "unpaid consultant" answering my questions and that I should just go home and research a model she recommended and call to have it ordered and reschedule an appointment later to have the hearing aid fit. Needless to say I left realizing that there are other audiologist available that will actually listen and address their patience concerns. This office might be good for people that know exactly what they want, or don't care what they get, but it's not very helpful toward new hearing aid users.

Sterling Hearing Center - medicalsupplies - Updated May 2026

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