Deceptive. Unprofessional and fights with customers when anything is questioned. They fenced their truck and trailer in the yard. Five foot chain link with uneven link install, all fasteners wrong or poorly installed. This job went from a day to .....well still trying to get things fixed. Of course they want payment. Also if you plan to finance anything with them make sure you check box by the open here mark. If you do not, "it's on you". Also elderly beware and listen and read everything before paying the down payment. Why? It's all junk after that. read more

Fantastic customer service from the sales process all the way through installation. Very clear communication made it easy to know exactly what the plan was to get my fence installed. They even finished ahead of schedule! read more

This would've been 5 stars if it weren't for the shenanigans (or just mistakes? I don't know) with the final bill. The fence looks great (it was installed a few weeks ago), it was installed when the company said they would, and very carefully around all the sprinkler systems and cables and lines and stuff. Then the final bill arrived, and it was quite a bit higher than expected, and the reasoning seemed unbelievable. Luckily, the company was willing to look into it and discovered that in fact the bill should have been just a little bit higher, not a lot higher. So, if you are going to hire them, they will do a good job, but if the final bill looks suspiciously high, do question it, as mistakes/carelessness can happen. What matters is that in the end, they corrected it. read more

Sterling Fence fixed our gate just this morning. The repairman was friendly and explained how he adjusted the gate and replace the parts. He explained why the parts I bought didn't work because of different sizing between home fence install and professional installation. I am so happy they do repairs and didn't tell me I needed to replace the gates as others who bothered to call me back recommended. read more

I had a black chain link fence installed very late in the fall last year by Sterling fence. It was really positive experience. During the Winter l hit the gate with my snowblower and torn the wire. I called this morning and asked to be put on the list for a repair this Spring. I live in Bloomington. They said they had a crew in the area if l wanted them to try to fit it in. I said yes and when l got home from work it was fixed. These guys are good. read more

I can honestly say I am impressed so far. I needed a quote to replace my fence and I got through right away. They even came out within a few days to give me a quote on replacing my fence. I called a couple other local companies and none of them called me back. I will definitely be using these guys. I'll update later on how it went. read more

Our experience with Sterling was great from the start! When we first stopped in to their office (yep, we are old fashioned and want to talk to people personally) we were just starting our shopping around. The lady there gave us great general info and even a ballpark cost ( we didn't know if the "average" job was $5,000 or $20,000). Everyone else said they had to see the yard to quote. I get that due to all the factors but knowing the guesstimate was $8,000 gave us the info we needed to decide we could go ahead with the project. If it had been $20,000, well we'd not be getting a fence. When Carl came out to measure he did a great job and gave us the final quote right away. He showed us many options and helped us with our choices. He also wrote in the quote to expedite the work once the post holes were dug because their team would be pulling up our existing fence and we have dogs. He didn't want us to be without a complete fence for too long. We greatly appreciated his thoughtfulness about the dogs. We paid our down payment but then needed to make a change. We called the office and they said that they would adjust the quote and get back to us. I wondered if the communication would actually happen between the office and the sales folks because we've had some bad experiences. They did a great job communicating and we received a revised quote quickly. As soon as weather would allow, their team came out and tried to dig the post holes...no go as the ground was still frozen about 6 inches under. The crew came back again to check and it was a go! The poles went in Thurs and they came back on Monday to finish the job. Sterling did an excellent job! They kept to their schedule and they were very communicative. I would highly recommend them if you are looking for fence installation. They were very professional! Thanks Sterling! The fence looks great. read more

Not happy with the service I received. The fence looks nice, but...... My yard was ruined in spots because a driver decided to turn around in my front yard so he would not have to back out into the street. Their protocol was ignore my pictures I sent of my yard until my bill came across their accounting departments desk. Then when I told this person about why I have not paid yet they proceeded to say "Hmmmm, we had no idea this happened." Long story long, I am not happy how it was handled. I have had to pay landscapers to come out and fix the giant ruts in my yard and re seed the area. I was also the brand new owner of this yard and it was beautifully kept up before I moved in so 2 days after moving in he wrecked it. Their answer was "We can give you 100$ off." They also asked me what I want them to do. It is 2 months later and I was hoping to not have to write this review, because I believe that things happen out of your control. I have decided to send in my bill with my own deduction of 15% off so I do not have to deal with the "Hey, just wondering why you have not paid your invoice" emails. I have told them that if they want to come after me for the 15% that I will be coming after them for the landscape bills. One more note; this bill is only $2,218 so the 15% I have taken off if not even that much. It is much less than the landscaper has charged me. This whole experience has made me feel like everyone in the office is trying to sweep it under the rug. This is also my first ever complaint on Yelp. read more

The quality of the fence was good however the communication was absolutely horrid. The office help never on time returned a call after telling me they would check. But, they were very active calling me to pay the bill. One side of the fence is installed great. The other side of the fence is crooked and the gate is wonky. The tried to convince me that was the only way that it could be and would not try and correct it. They measured wrong for one section and it had to be reordered and when it came it was the wrong style so it was a big mess. Not at all happy and would not recommend them. Their prices are the same as everyone else so find a company that actually knows what customer service is. read more

They installed a chain-link fence and it was bowed and cockeyed. The gate was installed at an angle. One section ran downhill because the posts were uneven. They had to come back twice to get the fence installed right. The hinges on the gate broke and had to be replaced. I would never recommend them. read more

I LOVE my new fence! The process from requesting an estimate to the completed fence was seamless. Professional staff, amazing crew. I couldn't be happier! read more

I just had my Cedar split rail fence and a privacy cedar fence installed by Sterling Fence. What a great experience. Not only did the owner come out to my lake home to measure etc. but he was terrific with helping me decide on the right fence, material to use and laws around installing a fence in my town, and mentioning to us that we may need a permit which is something I would never have thought about. Then the crew came out and did an amazing job installing all of my new fences. They were really good, fast and accurate. I could not be more pleased! If you are thinking about getting a fence or just need more information on the different types of fences that are available this is the company to get in touch with. Everyone that I was in contact with from this company was top notch. read more