Our family is incredibly grateful for the care and support our son has received at Turning Winds…read more When he first arrived, he was struggling with impulse control and behavioral challenges that were affecting every part of his life--and our family's life as well. The team at Turning Winds approached him with patience, structure, and genuine compassion. Over time, we've seen meaningful growth in his ability to manage his impulses, take responsibility for his actions, and communicate more effectively. The therapeutic support, consistent guidance, and individualized attention have made a real difference. What has meant just as much to us as parents is the sense of hope we've gained throughout this process. The staff has worked with us as a family, helping us better understand our son and giving us tools to support him moving forward. We know the work isn't finished, but Turning Winds has helped put our son--and our family--on a much healthier path. We're thankful for the dedication of the therapists, mentors, and staff who truly care about the kids they serve.

If I could give zero stars, I would…read more My family entrusted Turning Winds with someone we love during one of the most vulnerable periods of his life. What followed was a months-long effort to obtain answers regarding treatment, insurance coverage, billing, and records. With the express authorization of my nephew's mother, I requested complete insurance and billing records on May 13, 2026. I was told that my request would be reviewed and that I would hopefully receive answers and the requested documentation by the middle of the following week. On May 29, 2026, after I had not heard anything back or received the requested documentation, I sent a follow-up email. I was then informed that Turning Winds would not release the requested records, despite the fact that written authorization from my nephew's mother had already been provided authorizing me to seek information on her behalf. Later that same day, Turning Winds CFO John Baisden instructed me to cease all communication with the organization. To this day, I have not received the records I requested, nor have I received substantive answers to the questions I raised. What I found particularly troubling, and what is confirmed in writing by Turning Winds' own attorney, is that as part of the scholarship application process, my nephew's mother was asked to provide a written or video testimonial regarding how treatment had benefited her son, to indicate whether Turning Winds could publish or distribute that testimonial, to indicate whether she would be willing to provide a Yelp or Google review regarding her experience, and to provide individual letters to various departments within the organization. Turning Winds has stated that these requests were voluntary and not a condition of receiving the scholarship. While I acknowledge that position, I personally do not believe families seeking financial assistance should be asked to participate in testimonials, online reviews, publication permissions, or departmental endorsement letters as part of that process. The most disappointing aspect of this experience was not the insurance denial. It was the lack of transparency. Families navigating a crisis deserve direct answers, complete information, and accountability. For any family considering this program, my recommendation is simple: trust documentation, not assurances. Request every record in writing. Preserve every email. Maintain a complete timeline of communications. Verify all insurance and billing representations independently. When questions arise, insist on documentation rather than explanations.