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    Stepping Stone Counseling

    3.0 (2 reviews)
    Closed Closed

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    4 years ago

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    Foundations Counseling and Wellness Center

    Foundations Counseling and Wellness Center

    1.0(4 reviews)
    4.7 mi

    Previous response: Foundations Counseling and Wellness…read moreCenter Mam. As you were informed multiple times. You have to pay for services rendered. It is not our fault that you simply didn't want to pay for all the sessions that were received. It is in ALL of the intake paperwork that you signed that the card you put on file you are giving us permission to charge for amounts owed. That is what occurred. You were informed when we did so. Also you did receive notice of what was owed. Statements are sent to your patient portal and states what you owe and will be charged. We do not mail statement as it is quicker for you to receive them in your portal. Again very sorry that you simply didn't want to pay for the services and that your insurance required you to meet a deductible first. We do not control your insurance policy. Ultimately you are responsible for payment for the services you received. I can promise you there is absolutely no fraudulent billing and saying so is slander. We have a system that make sure the pt receives no less than 52 mins which is required to bill for 60. We again are sorry you are not well versed in billing practices. But before you go slandering someone you may want to educate yourself. We wish you the best. And unfortunately you are also wrong. Plenty of people do not like to pay their mental health bills. And therefore that's why we have the perfectly legal policy in place of requiring a card on file to charge those individuals like yourself whom prefer to leave their therapist high and dry after they received excellent care. I will tell you that if you continue to slander our name we will in fact pursue charges against you. Please do not contact our facility again or continue to harass us. We are in fact voted the best in Berkeley County and the Best in Goose Creek! So we must be doing something right! And we hope in the future you pay your bills timely. We wish you the best! Update: For one you wrote I didn't want to pay for my counselor, I am not even seeing a counselor in your practice. Do you not even know who your clients are. I have never seen a business threaten their customers. Just because they question their billing methods. Accuse them of slander and tell them not to contact them when they are wanting a detailed bill. I actually did find the portal and I no longer have access to look at what I was billed for. As a consumer you have to give this information. To say I don't pay my bills is slander when I have a perfect credit score. I absolutely want a detailed bill of charges and what Tricare paid you. I don't believe 3 visits with insurance I should be charged over $400. You would be upset if someone took money from your account and then not be willing to give you any information on what you paid for. To accuse people of not wanting to pay their bills and writing reviews of their experiences as slander is ridiculous. You trying to intimidate people is so unprofessional. If this is the number one counseling business in Goose Creek I would hate to see the worst , for customer service. Maybe y'all need to get counseling on how to treat people. Maybe you need to educate yourself on people being able to write a honest review without threats. I still want this detailed bill so I have to contact you. Would you like me to have the Goose Creek police to escort me to your office to get the information? Because at this point I think y'all are not trustworthy and would say anything. Beware of this place that threatens anyone who writes a bad review on them. I definitely am not the only one. Call the police or lawyer or whoever, I am not intimidated by you. . Just fyi ! I am not your patient and I only gave my card to charge for missed or no show appointment fees. I am not the responsible party as this is not my child. This was told to y'all when you called about the insurance. Her father corrected the problem and we stopped visits till corrected. . I was told I would get a call after the insurance paid and that was a lie. You just assumed no one pays their bills. Sad if this is how y'all treat people who really need therapy. Very disappointed in the customer service at this practice.Most people are honest and hardworking. To say everyone who gives you a one star review doesn't want to pay their bill is ridiculous. I never said one time I was not going to make sure this bill got paid. Not one time did I get an email or a text to check a portal for a payment due. You really need to do a corrective action on your billing practices. It's obviously not working for your clients from the reviews. Rather than say they don't want to pay, text or email them before charging their card.. no one checks a patient portal daily. This would stop a lot of your bad reviews. Just a suggestion for the future. You need to make this an easy process for the patient. Your suppose to be therapist, show some compassion and respect. Stop blaming and threatening people.

    Found the couples counseling very one sided. The quality of care was not equal and the therapist…read morewas certainly not neutral. The therapist had little to no experience with the issues we were dealing.

    Stepping Stone Counseling - c_and_mh - Updated May 2026

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