I ordered a funeral arrangement, and when it came time to sign the card, I put the names of the 3 people who ordered the arrangement. The lady at the desk told me I could only have ONE name, so I put the name of the organization. I didn't feel good about doing that, but I did it anyway. Later, it occurred to me that the family really needed to know who had sent the arrangement. It also occurred to me that the organization might have ordered an arrangement from a different source and the family might wonder why there were 2 arrangements from the same organization. I attempted to call Stephenson's to discuss the matter, and I got a recording saying the phone number was no longer in service. Then I sent them an email, but the email bounced. For years when friends have asked me for a good flower shop I've recommended Stephenson's, but I don't think I'll do that anymore. read more

this is the best florest i have ever had. 5 stars all across the board. owners are friendly knowledgeable and do absolutely beautiful flower arrangements. their prices are reasonal and worth every penny. read more

If I could give zero starts I would. I have a receipt, my husband ordered me Valentine's Day flowers to be delivered by 2pm today. They never arrived, I tried calling and they are closed. They stole $80.00 from him. The website says they are temporally closed until January 2025 and the phone number is out of order. read more

The flowers that were delivered were not as advertised as in the photo. They called me telling me that a substitution needed to to be made with the orange flowers with pink which was fine, but these look sad. I thought my mother would have received big, bouncy flowers but everything just looks so small. I called to make sure that the flowers would be delivered the same day and they were very helpful. I just wish the flowers were as beautiful as in the picture for the price I was paying /: read more

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So happy and impressed by my order! The bouquets look just as they do as the ones I ordered online and I'm so grateful. Can't thank stephensons flowers enough! Great service as well. read more

Stephenson's Flowers - Florists Near Me - San Bernardino, California

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I am very please with my experience with this flower shop. After having the most horrible experience with edible arrangements and ruining my mother's birthday surprise, I decided to go this route when it came time to celebrate my mom. I placed an order on line, received confirmation, and waited. I called the business (just because I was paranoid it'd never make it there, just like the edible arrangements order) when they answered they looked up the order, and informed me it was already on the truck for delivery. After that call, less than an hour later my mom received her beautiful bouquet of flowers! I am very pleased with this business, I have used it many years ago, and will now continue to use them. They're fast, and they are reliable. read more

Stephenson's Flowers - Florists Near Me - San Bernardino, California

Lucy's Flowers is open for business . 2393 N Del Rosa Ave ( Stephenson's) You can't go wrong here. Beautiful arrangements, reasonable prices. Delivery service Available. Friendly service. read more

Support small business like this one! This shop has existed longer than me.. my dad.. or my grandparents! Let's keep them going for another 100 years. They're bouquets are always beautiful and carefully crafted. I love when my fiancé ordered from here because I know I'm not only getting great quality, but also uplifting our community. read more

Stephenson's Flowers - Support small businesses! - Florists Near Me - San Bernardino, California

I ordered some flowers online from this location and was extremely happy with how they turned out. Not only did they make a beautiful arrangement of flowers but they also made a one time exception to pick them up after hours since I worked past their standard work hours. Would definitely recommend! Owner is Awesome! read more

Picked up flowers for my auntie & was not happy when i saw the arrangement. I asked for bigger flowers and said I dont care what the difference was & Id pay more. I felt uneasy waiting for them to fix the arrangement, the other workers were acting like I said go outside and pick me new flowers. I complained how some flowers looked dead. Some were broken and I left unhappy with my order. read more

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Review is for transaction that took place 10/13. Work in the area near Colton, ordered a sympathy basket to be delivered by End of Day 10/13, which for their business is 2pm. Called the business and was routed to a woman that informed me all deliveries were finished. Checked my emails no delivery confirmation as of EOD business 10/13. 10/14 at 7am, received an email confirming delivery and asking for review, which was left. By 1:20 pm 10/14 received a text confirming delivery from Stephenson's by 3pm. My issue and concern are with how the transaction was handled and how minimal communication was sent to me as a customer. I have photos and receipts, I'm willing to change my review, I simply would like contact and a refund. Edit: Woman, who wasn't owner, that talked to me yesterday was delightful, sympathetic, and has excellent service in assisting me with cancelling the unneeded delivery and taking my info. read more

Horrible experience yesterday with flowers I ordered for my girl. What she received was nothing close to what they advertise on their website. I was disappointed and embarrassed when I saw the arrangement she received, I even upgraded my order for a much nicer and larger arrangement Definitely will not be ordering from here again. read more

Amazing service! Very easy to order online! Delivery was made and my friend was not home so flowers were left for her at the door, but not without a call to me first which I really appreciated! My friend got the flowers and she was so excited and they were beautiful!!!!!!! Thanks for making delivery across town! So nice!!! read more

Stephenson's Flowers - Gorgeous!!! - Florists Near Me - San Bernardino, California

My first visit to the shop today after years of driving by this neighborhood florist. The two women inside helped me get a lovely small bouquet as a last-minute gift. They were friendly, helpful and now I recommend them to you. read more

Stephenson's Flowers - A personalized bouquet made for me while I waited. - Florists Near Me - San Bernardino, California

I went on their website (great website!) and ordered some flowers for my mother and grandmother for Mother's Day. Being that I won't be able to visit them due to COVID-19, I thought this would be a nice way to celebrate them from afar. I ordered a gorgeous bouquet (great flower selection!) and had no problems with the website. Included instructions asking them to drop off the flowers on the front step and ring the bell. Someone called me about 15 minutes after I placed the order to let me know that they are not delivering to the city in which my family lives--Colton--because of coronavirus. Totally understandable, of course! But I was surprised because this information was nowhere on the website, and when I mentioned this to the woman on the phone, she got a bit touchy with me and said "Yes, that's because it isn't on the website." ...What? I said "okay... so we agree it isn't on the website" and I thanked her for calling to let me know. I asked whether she would refund me what I paid, and she told me they would void the order. I thanked her for doing so. But I went on to try to mention that it might be wise of them to update their Yelp page or website to let folks know that this would not be possible (being that many people are sending flowers from out-of-town due to this public health crisis), and she repeatedly interrupted me and kept trying to hang up. I would start a sentence saying something like "Great, thanks, have you guys considered updating the website? I'm sure other customers will--" and she would say "okay, goodbye." This happened four times before I finally understood she couldn't care less about what I had to say. I couldn't get a word out, and she finally hung up. I've never written anything close to a negative review, but I am pretty miffed that someone would speak to a customer like that. This review is more for the owners than it is for customers (flowers are beautiful and the website is easy to navigate!), but that conversation was enough to make me want to support a different small business next time around. read more

Thank you Peaches for the wonderful arrangement that you sent to my wife for Valentine's Day. Amazing. The place is now more amazing than ever since you have become the new owner instead of Stephenson's the last owner. read more

Worst flowers and worst customer service I have ever encountered. The owner is very rude and condescending. Flowers were moldy and broken. I wouldnt recommend this place to my worst enemy. read more

I received an arrangement on Monday. I called today to let them know the Lilly was dying. I called on my lunch break I came back from Lunch and they had sent me a new Lilly. I can truly say I'm impressed by the service from This florist. The owner even called me!! What great service!!! read more

Stephenson's Flowers - The new arrangement to replace the dying Lilly. - Florists Near Me - San Bernardino, California

I'm about 40 miles away from San Bernardino but I wanted to send my best friend some flowers. It's unnerving choosing a florist out of a hat. I saw mixed reviews on here but took a chance anyways. I'm so glad I found this place. The flowers are exactly what I asked for. My best friend loved them. If I need a florist in the San Bernardino area again, I'm definitely calling on this place. Beautiful, reasonably priced and delivered on time :) read more

Stephenson's Flowers - Aren't these beautiful?? I can't thank the florist enough! Sunflowers, white daisies and white baby roses. Love them!!! - Florists Near Me - San Bernardino, California

Love the customer service! Definitely returning for more flowers and arrangements! 10/10 recommend.

They have saved me a few times when I did something stupid and she was mad at me. Unfortunately I don't think it's going to help this time. The pink roses she received are beautiful. One of the times I sent flowers the roses were red. Problem the most beautiful roses I had ever seen. They provide excellent customer service and quality that is second to none. read more

I have done business with Stephenson's Flowers for over 30 years. The original owner sold it in late 2021 and the new owners do not have the same business ethic as the previous owner. I ordered by phone an arrangement for a funeral; I was very specific on the flowers and greenery, provided my name, number, payment and delivery info. The arrangement that was delivered to the mortuary WAS NOT what I ordered and certainly not $87 worth of flowers. I called the owner and after much discussion she offered me a refund. However, after a week and a half and not seeing the refund to my credit card, I called twice and got no answer. I stopped by the shop and the owner, Christy, was quite rude. She told me she didn't answer my calls because she doesn't answer restricted numbers (although they did for the order and first call when the arrangement was wrong). She said I didn't leave a number (it never went to VM) and I did have my number on the order. She said I didn't. She noted that she approved the order before it went out and that if it was wrong then I should have TAKEN THE ARRANGEMENT FROM THE FUNERAL and brought it back to her! Her husband actually processed the refund while I was there and she informed me that I didn't need to come to the shop. Additionally, they charged me $15 for delivery to go a mile between the shop and the mortuary. This was not refunded. I explained that I have done business with Stephenson's for over 30 years. Christy told me as I was walking out that she doesn't need Bob Stephenson's clients. So if you're a long time Stephenson's client, be warned. This new owner does not understand customer service and is rude. I will never do business with this florist again. read more

I was going out of town & needed to acknowledge my partner for Teacher Appreciation Day. I ordered Stephenson's tropical bouquet, specified no roses. All I can say is WOW! When I received the picture of her & the bouquet it made me smile from ear to ear!! Knowing she was very surprised & even cried tears of joy over them accomplished my goal! Again, Thank You Stephenson's Flowers!! Gorgeous store, gorgeous flowers! They know what they're doing & it's worth the money spent! read more

Stephenson's Flowers - Tropical arrangement - Florists Near Me - San Bernardino, California

I've been using Stephenson's Flowers for as long as I can remember......25 years or more! The staff is always friendly and compassionate and I know I can count on them. The floral arrangements are beautiful. I can't say enough about them. They are dependable, both in the service they provide and the incredibly beautiful floral arrangements. Thank you, Stephenson's Flowers!! I'm thankful for you and the service you provide to the community. read more

Stephenson's Flowers - Just one of their many beautiful floral arrangements!! - Florists Near Me - San Bernardino, California

Pictures are completely different what you get when you actually arrive at the store. Didn't look nothing like what I ordered

I received a most beautiful arrangements of roses and lily's today and I must say, I was very impressed with my arrangement. The roses smell wonderful and the flowers are fresh. I've seen other arrangements (not from this establishment) where the roses look old and their edges are burnt/black. Not these! Everyone has stopped by to admire and smell the flowers, they can smell them all the way in the hallway. Just wanted to say I am one happy girl and I would definitely recommend your establishment. Thank you Stephenson's Flowers! read more

Stephenson's Flowers - Florists Near Me - San Bernardino, California

I write this words with a heavy heart,the people and owner have always had a sense of they had a higher standard or upperclass,but even with this attitude they had they always made beautiful flower arrangement tho their delivery service needs customer service did you know that the owner says knock once and leave the delivery on the front door,I will never bye or recommend this flower shop to anyone!! I will definitely shop online for my next delivery and because of you're lack of customer service and you do make beautiful arrangements I give you one star !!! Love you read more

I had remembered this florist when they did the Homecoming flowers two years ago at Aquinas.. so I went down there since my son asked his date at the last minute to homecoming with less then a 24hr notice for a rose corsage and they did an amazing job!! Thank you Stephenson's flowers the corsage was beautiful! read more

Stephenson's Flowers - Aquinas homecoming 2011 amazing 24 hr notice - Florists Near Me - San Bernardino, California

If I could I would give this place 0 stars. I hate everything about this place! They are a hoax, just ripping people off. I ordered flowers through the phone but was looking on the site of the flowers to tell them which kind of bouquet I wanted. Ordered the flowers for the sister in law, and she got it the same day delivered by them. The flower was not worth $42 dollars and some change. That was not even including shipping, which was $10. I literally should have gone to the nearest grocery store and bought flowers if I knew that is what I was getting. This place is a total rip off. Don't waste your money. Don't even go on the website to order what you want because you're not going to get what you order! read more

Stephenson's Flowers - This was the flowers that I was suppose to get, instead I got this small arrangement that looks nothing like what I wanted online. - Florists Near Me - San Bernardino, California

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My husband ordered flowers over the phone for my birthday and had them delivered without knowing what I would get exactly. I could not be more pleased! The bouquet they made for my birthday is INCREDIBLE !! So happy !! read more

Stephenson's Flowers - Birthday bouquet! - Florists Near Me - San Bernardino, California

Bob was such a pleasure to work with during the arrangements of our loved one's memorial service. He was patient, kind, thoughtful and helped us pick out amazing arrangements that reflected our loved one. He also helped us with the eisels that were used for the memorial photos to compliment the flowers. The arrangements came out BEAUTIFUL and provided such a soothing comfort during the service. He asked us to trust him during the process and we were so thankful that we did. We are very blessed to have worked with Bob and the Stephenson Flowers and we would highly recommend them. read more

Wife loved the flowers! Really appreciate their delivery time as well as their customer service. definitely looking forward to doing business again in the future. Thank you!! read more

Just wanted to say thank you for the outstanding service and great floral arrangement, best way to let someone know your thinking of them while in the hospital is a nice floral arrangement and I did just that this past weekend. It truly was very easy and simple to order via my smart phone, I choose Stephenson's due to reviews and location in less then 3 minutes I had placed my order and it was delivered without a hitch. Thank you, my Aunt simply loved her arrangement. read more

Great Location ,very Helpful staff and prices are very Good !! I recently had a last minute Party to Attend and on short notice the staff put me together the Most beautiful Center Piece I was the Talk of the Night Thanks Stephensons Flowers read more

I always call Stephensons whenever I want flowers delivered they've always been very pleasant and the arrangements are always very beautiful. read more

Always has the best service and the best prices. Bob does beautiful arrangements. He won't disappoint you read more

Stephenson's Flowers - Florists Near Me - San Bernardino, California

Stephenson's worked with me on a special order and the delivery. I am so pleased with the results and the wonderful way in which they addressed my requests. I will definitely be a return customer! read more

My local flower shop wired an order to them and they claim they rejected it back and yet local shop has no record of the reject. We've used the local shop for 25 years with my work and always been pleased. Unfortunately, I ordered a funeral arrangement last Friday for delivery today to the mortuary and they never arrived. After many back and forths with them and this shop they are pointing fingers at each other. Needless to say the viewing started more than half hour ago and no flowers. I am beyond livid and so upset right now while I wait to see what they can or cannot do to get something over there in time. This was for my daughters mother in law who passed unexpectedly a week ago and now our family is not represented in the outpouring of support for this lovely woman. Ugh if I wasn't upset enough already now I'm a mess. read more

My family has been going to Stephenson's Flowers since they first opened, I believe in 1923. Today I called to see if they could assist me with filling balloons for my grandson's 3rd birthday. First, I was told that the shop was out of helium and they would not have any until tomorrow. This was fine since I did not need the balloons until tomorrow. Then I was told the shop did not know when they would have the helium in, again this was fine since I did not need the balloons until late tomorrow afternoon. The clerk then said that the shop could not fill the balloons and to find another florist in the area. This was not a problem, but when I asked if the clerk if they could recommend another florist in the area, she laughed and said good luck since there are so few florist left in the area. I was willing to pay for the helium and their time. The clerk was very short on the phone and lacked customer skills. I am sorry to say I will not be using this store in the future to send flowers for special occasions. I am happy to say I did find another florist in town that was more than happy to assist. I will be telling my friends and family about this experience. read more

Called in on a Thursday and asked to have Roses delivered to my Mother for her birthday the next day and was able to get that mission accomplished. The Lady that helped was Nice and helped me and even said that she would pick The prettiest ones out for my Mother to have, and felt special lol the price for the Dozen Roses were about $59.99 if I remember correctly and delivery was $15 I believe as well, the price seemed fair to me read more