From the moment I made the first call through our dog's surgery and recovery, everyone at Aurora…read morewas fantastic. The receptionists, vet techs, doctors--all wonderful--professional, warm, welcoming--and all took the time to carefully explain every part of the process, from the first appointment, diagnosis, surgery, recovery, financing, etc. Dr. Peacock is everything you'd want your vet (or your own doctor) to be. He is a highly experienced surgeon--and doctors at that level often lack the "bedside manner" so crucial to clear communication and a healthy doctor/patient/patient's family relationship. Dr. Peacock dispelled all those concerns the moment he walked in the room. He is warm and down to earth. He was so helpful--examining our dog, explaining the issue and appropriate procedure--and answering all of our questions (some of which we likely asked more than once) with patience, kindness, and candor. I can't express enough how positive the entire experience was. Every single person made us feel comfortable, confident in our dog's care, and welcome. And our dog is good as new (so to speak!) Thank you, everyone at Aurora!

I brought my Great Dane to VCA Aurora Animal Hospital on 12/28 at approximately 5:15 PM during a…read moretrue medical emergency. My dog was experiencing severely labored breathing and post-surgical complications and urgently needed oxygen support. I was already hesitant to come here due to the overwhelming number of negative reviews, but the emergency hospital I normally use did not have oxygen available. I arrived in a state of panic with a dog who was visibly struggling to breathe. What I was met with was shockingly cold, dismissive, and unprofessional behavior from a young woman at the front desk who clearly had no interest in helping or even pretending to care. Instead of compassion or urgency, I was asked, "Have we seen you here before?" When I said no and explained the emergency, her only response was, "Well this is why we tell people to call before they come in. We're full and can't take your dog." I was so taken aback by the rudeness and lack of empathy that I walked out, placed my dog back in the car, and then returned inside to address how inappropriate her response had been given the severity of the situation. While I calmly voiced my discontent, the only response I received was a dismissive "Mmmmhmmmm, ok" repeated a few times. No apology. No acknowledgment. No concern. Nothing. I was absolutely floored. This wasn't a scheduling issue or a routine visit. This was a dog struggling to breathe. The lack of etiquette, professionalism, and basic human compassion was astounding and deeply upsetting, especially in what could have been my dog's final moments. This experience fully validated every negative thing I had heard about this organization. By contrast, Veterinary Emergency Group (VEG) in Naperville and Oak Brook, as well as THRIVE in Hoffman Estates, treated my dog with kindness, urgency, and genuine compassion over the following days. The difference was night and day. Those hospitals understood what emergency veterinary care is supposed to look like. VCA clearly does not. I will never bring an animal here again, and I will actively warn others to avoid this location. No pet owner should be subjected to additional emotional distress when they are already terrified for their animal's life. This was unacceptable, heartless, and profoundly disappointing.

Coming up on 30 years of being a father to two amazing labradors. Been coming here for the past…read morefive or six years, and it's absolutely amazing. Honestly, the staff is really great and the doctor... Unbelievable. Smart, soothing, accommodating. Oh yeah, and compared to most other vet clinics that have been gobbled up by private equity, they've kept their prices more than reasonable! Highly recommend.

I wasn't physically at the appointment but was on the phone while my spouse attended the…read moreappointment. I loved how the vet answered my questions about our adopted puppy. He was hands on with her, very experienced and you could tell he's been in the field for many years unlike our past vet. I'm so thankful that we selected this place for our puppies care! He was amazing

Thank you to everyone that helped make our kitty super comfortable while he crossed the rainbow !read more

very friendly staff, the girl on the deskis very knowledgeable, she knows her job !read more

This was our first visit...... new puppy ...... current vet of 23 years too busy to see…read moreus.....Orchard Animal Hospital was more than accommodating to get Indy in for his first checkup. Social distancing...... park in numbered stall..... call in..... they come out to get you.... only one "puppy parent" may come in...... Dr. Kennedy and the staff was Wonderful! Dr. Kennedy even went out to the parking lot to introduce herself to my wife. Since everyone was so nice, we have set up future appointments for Indy with Dr. Kennedy, as she has a wonderful "paw side manner" with her patients. We were happily surprised with a New Puppy Welcome Folder..... that included the first flea and tick treatment along with Indys first HeartGuard. We feel that Indy will be in good caring hands with Dr. Kennedy.

Absolutely terrible place!!! Astronomical prices, and the staff is horrid! They were careless,…read morelazy, and unprofessional! The manager has the most vile attitude, and many have reported her!! I don't know how they have almost 5 stars, one is too many for this place!! READ ALL OF THE REVIEWS BEFORE GOING!!!!

Dr Coleen is the best vet in the area. So caring and the staff is also amazing. Needed a semi…read moreemergency appt and they fit me in right away.

The staff and Dr. Choi are just amazing. I have a reactive dog that gets treated with breed bias on…read morethe regular and they were so fantastic with him. We wish that we'd found this practice earlier! Can't say enough great things about this vet.

Excuse the tears I keep dropping on my phone as I type this...in short, I highly highly, I…read moreundoubtedly support and recommend Fox Valley Vet Clinic. I've had my cat for about 16 years and yesterday she passed away after 18+ years of a charmed life. For the last five years she's been seeing Dr. Brooks and if there was a way to give him and the facility 10 stars out of five I would emphatically do that. I've treated my cat as if she were my own daughter and consequently researched and second-guessed every medical provider I've taken her to. What I've come to respect about Dr. Brooks and his staff are that they know themselves and know their capabilities and have no qualms about recommending more specialized level of services. Everyone at the clinic always treated my gal as well, or better than what I could ask or hope for. This last week her age really caught up to her so yesterday we decided to make the hardest decision for her. Hours and hours before the appointment Emily called to go over what would happen at the appointment and we discussed our options after the procedure was done. I'm not a religious person but I think , the powers that be gave us Emily to help us through such a horrible day. At the appointment, Dr. Brooks calmly and thoroughly explained what would happen, what we might see or experience and ensured we were fully prepared. He left us with zero questions, but more importantly, zero worries. These people and this facility emphatically care for, and love our family members the same way that we do.

I have been bringing all my dogs to Fox Valley Vet Clinic for over 15 years. I have always loved…read morethe techs, the receptionist, and the doctors. My current dog, who is 11 years old, has had many serious health issues. I took him for an emergency room visit on the 4th of July and was told to follow up with my primary vet on Monday. The current receptionist is rude and has no empathy for my dog, who is in a lot of pain. I can not get an appointment for 10 days from now because one of the doctors is on vacation. She would not even add me to a wait list in case someone cancels. Thank goodness I found a new vet who will see him tomorrow. I have always highly recommended them to neighbors and friends. Very sad to have to switch vets this late in my dog's life because of the lack of compassion and caring from them.

Dr. Gillham has been very kind and explaining all the procedures that she will do with my doggy. I…read moream very happy with the assistance of everyone there.

Dr. Sage found the right meds to make my Penny be able to see again! She had been blinded with a…read morechemical sprayed in her eyes by a horrible person! I had 2 HORRIBLE experiences with a local vet not properly diagnosing & thus 2 of my babies passed. So when Penny's foster mom took her to Dr. Sage, it was a no Brainerd for me to also bring my Susie her too! ALL staff are wonderful! I HIGHLY recommend!

Our dog, chuy has been going here for 14 years. They have the friendliest and most knowledgeable…read morestaff- they are also very affordable. Highly recommended!

Sugar Grove Animal Hospital took excellent care of our dog for over seven years. I highly recommend…read moreDr. Jebens and Dr. Jess. They are fantastic! Everyone there is super nice and our dog loved visiting.

Started here because I had a bunny. They were the only vet in the area that had a vet familiar…read morewith rabbits. The vet took great care of my rabbit! Continued with them with my two new dogs. (Sadly my bunny bounced away when he was 12) At times the front desk is a bit chaotic, but they almost always are on time for the appointment. Somehow they do this without feeling like me and the pets are being rushed through the exam. They always answer all my MANY questions! All the docs are great, but if you are an early riser---I am so not---Then you must book with the big bald guy!! He's amazing!!!! So caring and FUNNY!

I love the doctors here or I would quit coming. The front desk ladies are rude and act like they…read morecan't see you when your standing right in front of them.

We lost our dog, Buddy. The doctor was very caring and…read moreempathetic. This job was meant for her. It made the process easier knowing how much the doctor cared for a dog she barely knew. I

Absolutely LOVE this Veterinarian! The Doctor ( Dr M Rebala) has such a passion for her work…read more. she loves cats and actually hugged my kitty.. all the assistants & staff are very personable.. she is also VERY knowledgeable & thoroughly examines your pet... ... she does love dogs too by the way! What's even better?....This hospital doesn't gouge you with over inflated charges ! Super reasonable...Call & speak to very friendly receptionist!