Update since my posted review: I received a voicemail from Dr. Artin Sakhaee, citing, "Jonathan,…read morethis is Dr. Sakai. I saw your review on Yelp. I'm very upset about this after what transpired last year. Okay? I would appreciate you taking down that review." What he is referring to is when I was in crisis, experiencing severe emotional distress, grieving the suicide of my 16-year-old sister, who took her own life on December 16, 2022. He has no right to be upset because I didn't do anything wrong, nor did he bring any concerns to my attention at any point. He should be showing empathy, not attempting to manipulate me to remove my post, which is not going to work on me. This would not be an issue if some of his front desk office staff did not engage in the behaviors referenced in this review!
I have been a patient of Metropolitan Smiles since roughly 2015, and since then, the front desk staff and management have gone downhill regarding patient care, professionalism, and competence. My first experience regarding disregard for patient care, lack of professionalism, and incompetence started after I was seen on April 1st, 2025, and was advised I needed a nightguard due to nighttime grinding of my teeth. Gabriel stated the office manager had to run through my insurance, and it should take about 30 days to get a reply. 30 days went by, I followed up with Gabriel again, and she advised me that the manager never ran the claim through my insurance and that she would get back to me the following Friday; however, she never did.
I made a formal complaint/ attempted to get a status update about my nightguard on May 20th, 2025, via email to Natalia, whom I was advised by Gabriel is the office manager. However, I never got a reply, which is her job to reply, and address this matter, just like it was/is the job of the front desk employees to follow up with me regarding the status of my nightguard failed to perform part of their obligated duties. I was seen on November 3rd, 2025, for my dental cleaning, and upon leaving, I followed up regarding my nightguard and was advised I would get a call by the end of the day.
I have not received any update, and the front desk staff have failed to perform all of their duties and continue to display incompetence, unprofessionalism, and disregard for patient care and the overall well-being of patients. Dr. Artin Sakhaee is a great dentist; however, as the owner of this business, he is allowing the front desk staff and the office manager to damage the integrity of this business, which is not bad for business. He needs to make some serious changes at this office, which includes the firing of the front desk staff who breached their duty and failed to perform patient follow-ups, which is a very basic duty and not that difficult to do.