Stayed here to be in closer proximity to a family member while in the hospital. We had a fantastic…read moreand comfortable stay ! The lobby is busy, but very clean and staff are always at the desk and available. Overall , the staff were amazing and very accommodating. Once we arrived and checked in I realized that the bathroom had a tub and not a step in shower. I booked based on pictures online, so I was pretty sure that the bathroom had a step in shower that my mom would be able to use. However, upon entering the room, I noticed a tub. I went back down to the desk and asked if there was any way possible to switch to a room with a step in shower to accommodate my mom. The young lady at the desk said "yes, of course! I want to make sure that we can accommodate you." Although they were at high occupancy and it was a busy weekend, our room was changed in less than two minutes. No additional questions, no attitude, just excellent customer service. They had me there. Next up, the room. Extremely clean, smelled fresh, no moldy smell or loud air conditioning unit. We had a suite with a king bed and sofa pull out couch which was perfect for our needs. Rooms could use an update but are in great condition. Smart tvs in bedroom and living room, desk area, bathroom with pocket door between toilet/shower area and sink, mini fridge, microwave.
The breakfast is also included and had a huge variety...omelette station, bacon, sausage, roasted potatoes, bagels, toast, waffles, yogurt, assorted fruits (green apples, pears, oranges), oatmeal and toppings. Dining staff were on it and replaced food quickly. They cleared tables quickly and wiped them down for the next guests. Everything was hot and fresh. We also had tickets for an afternoon reception with drinks and a snack but didn't get a chance to use them since we were at the hospital during the day. Another staff who worked in the dining area, Ms. Miriyam, was so kind and compassionate to my mom. So kind, in fact, that I will be writing a separate acknowledgment of her outstanding customer service.
I only have one complaint. The parking situation is not ideal. There is a parking lot located behind the hotel and parking is limited and pretty tight. Also, a limited number of handicap parking is available near the elevators. Parking is $24/day. If you're bringing someone who uses a wheelchair, it may be helpful to let them out directly in front of the hotel/lobby area and then park unless your lucky enough to get handicap parking near the elevator.
I wish I had taken pictures of the room, but it was just such a busy weekend and I forgot ! We're looking forward to bringing our family member here for a staycation once he is well enough.
Thank you to the staff at Hilton Embassy Suites Bethesda for making our stay extremely comfortable and making a stressful time for our family a bit easier.