I've been going here with my now 4 1/2 year old for two and a half years. This facility/staff are…read moreamazing. Dr.Futrell is kind and caring and explains everything to you. Best dentist I've had in 29 years. Mrs. Heather and Mrs. Ophelia are they sweetest people I have ever come a crossed. Always greeted with a smile, and a welcome back we've missed you. It's literally like going to your favorite aunt or uncles house. They will be greatly missed

Dr. Futrell came highly recommended to me from my orthodontist in Wilmington about 7 years ago…read more That orthodontist is one of the best in the state and he spoke very highly of Dr. Futrell and said I should try him to fix the problem I was having because he knew personally how good his work is. I had cavity that was drilled out improperly at my previous dentist and it was causing all sorts of issues for me. That was 7 years ago and I haven't seen anyone else since. I couldn't be happier with how thorough, professional, and friendly Dr. Futrell and his entire staff have been. He doesn't make you feel rushed even though you know he's very busy. I would recommend him to anyone. If you're searching for a dentist this is who you need.

We've been coming to Pierpan for a little over a year now and I will say that I am extremely…read moreimpressed with the level of professionalism and care that they have provided to my daughter. At the end of every appointment, I'm called in and every part of the appointment is explained to both me and my daughter and we are educated on effective ways to ensure great dental health. The hygienists are extremely pleasant and are wonderful with kiddos!

Horrible experience and will not be going back. Went it and it was odd at 9am I was the only person…read morein the entire building I called weeks ago and they said they were fully booked out and only time I could get in and not a soul was there but me and 4 others who worked there. Got seen and did my X-rays got sat in the chair and seen the dentist. I was there to get my bottom dentures started. First off he comes in and ask if I want to pull my bottom teeth, I said yes pull them all I'd like to just finish what I started, then he proceeded to ask if I had top dentures.... At this point I'm confused so I move on. He told me we would need to get my insurance approval perfect great fine with that. Don't really have a choice, next He goes off and says let's just do the surgery pull all the bottom teeth then heal up then submit the request to approve my dentures. I said absolutely not. Get approved then do the extractions around the time the temporary dentures would be in so I had them to wear. So I could heal and eat. After that he agreed to do that but we would need to do a mold of my bottom teeth. So we go ahead and do so, in the process he brings this liquid mold half way down the hall to the room I was in proceeded to make the worst mess all over my face shirt and pants. I ask if there was anything I could use to clean up the mess he told me no that I needed to use what I could see and not dig through anything. No water to rinse my mouth nothing. After all that I go to talk about process and what it looked like because I know all places are different, receptionist and dentist both said they would numb my bottom jaw and do full extraction while awake. I said HELL NO. absolutely not. You are extracting my entire bottom jaw, wisdom teeth that are impacted coming in sideways and you wanna just "numb my jaw" while fully awake while you yank out everything. Nooooo. The dentist got all rude and started to refuse me a referral to an oral surgeon. I left. That was the worst customer service and dentist I've ever been too. Thankfully I have a few people I know who are dentist and they said oral surgery like I would need for my teeth being numb is extremely dangerous and no recommendation at all for the course of action. I will never be going here again.

Have been going back to Eastern Carolina Dental for about the last 10 months. We tried another…read more"chain" dental office here in Jacksonville, but are glad we're back at Eastern Carolina. Very helpful & friendly staff. Good at listening & problem solving.

I originally posted a month ago but took it down thinking I should give them another visit since…read morethis was a first occurrence. But, now today I receive a certified mailed letter (MIND YOU) that they are withdrawing from further care for my family's dental needs. So, my original comment will go back up and stay up and WILL NOT COME BACK DOWN AND YOU CAN SEE EVERYONE HOW THEY CAN BE. 4/29/2025 Post: Very unhappy with our services lately since Dr. Whitley has became part of their practice. He does not put the patient first. My daughter had an appt. yesterday and instead of him seeing her like we were originally scheduled after being rescheduled due to them because of spring break and they wanted off he let his secretary for billing (don't know her exact billet) see us instead and didn't even talk or speak to us after I had to jump through hoops after requesting off work the prior week and then rearranging my sons schedule so he can get my daughter and bring her to the clinic and me hurry and leave work to meet them there so I can talk with him about my daughters teeth and then he doesn't even see her or me. Very disappointing and disrespectful. Then the billing lady tells me that the part that I signed before that was $1100 for her teeth is now going to be $2000 and they wanted off to do it under the table and don't send it to the insurance company. Yeah. Okay. So, I have been going to this dental office since early 2000s and never ever got treated like this before. Believe me, me and my family will be looking for a new dental office and you and your family should be as well. Because, they are out to charge you for everything you got and not to help you at all. Believe that. Sad part is, I love the front staff. This letter informed us that our family's dental care would be withdrawn, the issue only involved my daughter and me. My two adult sons, one has different insurance, nor my other son, my husband, my innocent daughter, had anything to do with the matter. Eastern Carolina Dental, you've outdone yourselves.

To start, this place is AMAZING! I had a crown put on a tooth - there is more to that than i…read morethought. The quality of the people here is just next level. I HATE trips to the dentist, they made it so comfortable for me, making sure i was numb, giving advice and just listening to me and my concerns. The whole experience from the first time i walked in to the third time when everything was wrapped up was perfect. They were on time, no waiting. They were professional and kind. The office environment is inviting and homey. Please use these peeps if you are afraid of dentist!

Gentle, professional, and excellent dental care. Great staff always helpful and caring…read more Definitely made me feel and look so much better. Thank you

I used to go Dr. Lesan some years ago before I moved. Oh how I miss this dentist office. Dr. Lesan…read morewas always courteous, professional and he did great work! The office and work stations were always clean and welcoming. I had lots of work done there, fillings, a crown, a root canal and cosmetic work. To this day when I go to the dentist, the dentist I see always compliments his work. "Whoever worked on your teeth did a great job". I had a dentist appointment this week and my dentist complimented his work. This prompted me to come leave this review, even years later. I would definitely recommend this office, go and see for yourself!

Don't search any further! This is THE dentist to make your appointment. After many years of rough…read moredentists and having to "grin and bear it" while getting work, I found Lesan Family Dentistry. He is so great; gentle, doesn't rush, makes you comfortable. The shots for numbing are the worst part of dental work for me, and Dr. Lesan made it painless (yes, it's possible)! Lacey is the best hygienist. Such a great experience I no longer have to dread the dentist. The in-office plan for no insurance is quite the deal as well.

So...I have gone to this dental works for 4 days straight getting all my teeth finished...this…read moreplace is AMAZING!! I CANT EVEN IMAGINE GOING ANYWHERE ELSE AGAIN. I have had 45 years of anxiety over terrible dental work and terrible experiences...Dr Patil and her team have changed me! I actually cant wait to go back in 6 months just to see them and say hi again. Such a great office.. Thank you all for giving me my teeth back and allowing me to relax In the chair.. Trish Jester

They don't Stand behind their work Had dentures made…read moreSame tooth keeps falling out Had to pay for tooth both times Even after paying ton of money for my dentures Each time tooth repaired Looks like it was supper glued 1st repaired was 113.00 second was 60 They said it's my responsibility to pay as a patient Each time tooth fell out I was in public Very very embarrassed and caused emotional distress since I had to finish my day without a front tooth

An attractive dental office with great staff and very efficient processes that get you in and out…read morefast. The Hygienist was friendly and helped me relax as a stressed out patient who does not like going to the dentist. I felt they made every effort to be thorough and not rush through things while ensuring that every detail was accounted for. I've had dentists that are obviously making stuff up like an untrustworthy auto shop trying to sell you stuff you don't need. I never felt that pressure here. I already have my next appointment set up and will go in with a lot less stress knowing I will be treated with respect for my time and concerns while taking good care of my dental needs.

Me and my kids have been going here for years. If you have dental anxiety, this is the place to go…read more They do such a great job providing compassionate care.

Best Dentist office in town! The staff is very professional ! They remind me of all my appointments.read more

They are quick, and get you in at your appointment time. The hygienist I have is always…read moreinformative, kind and gentle. The place is clean and I like that they send out text and email reminders! It's a great place!

Warning: Failed Results and Financial Exploitation. I deeply regret choosing Aspen Dental over a…read morelocal provider. I invested over $12,500--a massive financial sacrifice--trusting their promise of a restored smile. Not only is the work physically and aesthetically incomplete, but I was told today that I would need to pay an additional $11,000 for work that was supposedly included in my original plan. I feel completely misled and abandoned. I went against my better judgment and did not listen to others who've told me about their deeply unsatisfactory experiences. I left the office in tears; please do yourself a favor and find a reputable local dentist who values patients over profits. Never again.

Updating my review: I had this extraction done about a…read moremonth ago. I went back in the following week for a 'post op' appt and the Dentist who did the extraction said there is an area of bone that 'per X-rays they did at the post-op' is still connected to my jawline or something. She MENTIONED the option for them to go in again and 'remove it' but I opted to wait another week or so and then have a follow up because I couldn't take more time off work. Well, that 'follow up' was supposed to be a phone call appt- which did not happen. I tried calling them twice that week and left voicemails both times which to this day went un-acknowledged. I had an appt for this coming Monday so I chose to just wait until that appt- but was notified today they have to 'reschedule'. I called them per the text message and left a voicemail around approx 11:19am today but it is 1745 and I did. Not get a call back. They are closed until Monday. Also the extraction site in my mouth is still not fully healed a whole month later, They quoted me approx 9000.00 in dental work (after insurance) I 'need done' and I was GOING TO schedule those appointments after my follow up this Monday. But now? Probably not. I don't know if I need antibiotics still because the extraction site is not fully healed/ closed or what, Can't get a call back. May see how next week goes then look into other options for proceeding.