It has been a very unpleasant experience with this PCP. She has supposedly been my mother's primary care physician for the past year. We established care with her and made sure to complete all annual visits and regular follow-up appointments.
However, she has repeatedly refused to refill my mother's medications, stating that she was not the original physician who prescribed them.
My mother is nearly 80 years old and has been taking some of these medications for many years. The only reason we changed PCPs was because her previous physician, who provided excellent care, moved to a location that is now too far away for us to travel to regularly.
We made sure that Dr. Matza was fully aware of this situation when my mother established care with her, and we understood that she had agreed to continue managing her healthcare needs.
We were surprised and shocked to learn that she would not authorize medication refills. As a result, the pharmacy has had to contact my mother's former physician's office for refills, and thankfully they have continued to assist. Otherwise, my mother would have run out of essential medications.
Neither the doctor nor the office appeared to consider the potential consequences of this decision or the impact it could have on my mother's health and well-being. Continuity of care is especially important for elderly patients, and this situation has caused unnecessary stress and concern for our family. read more
