I do not normally write reviews but my experience with Love was a stark contrast between excellent…read moreplanning and disastrous execution. While the 18 months leading up to the wedding were marked by smooth communication and helpful guidance, the wedding day itself was marred by disorganization and a complete lack of coordination.
The Breakdown:
* Pre-Wedding: Love was attentive and helpful during the planning process, offering valuable insights and support. We met monthly in the beginning and twice a month as the wedding date got closer. Unfortunately, this positive experience did not translate to the actual wedding day.
* Ceremony Disaster: Our ceremony started an hour late due to the late arrival of chairs. The vendor had their own internal issues but this was a direct result of Love failing to include setup in the contract, leaving the vendor understaffed. To make matters worse, guests received no guidance once doors were open, leading to confusion and a rushed entrance. The wedding party was also unable to sit. I instructed Love to reserve the first two rows for the wedding party so that they were seated during the ceremony rather than standing with the bride/groom. However that did not happen, which we had clearly communicated and rehearsed. Total confusion as they could not sit as rehearsed.
* Missing Items and Oversights: Throughout the day, we encountered a series of missing items and oversights: no lighter for the unity candle (had to ask someone from the audience for a lighter -- very embarrassing), no microphones for the ceremony (majority of the guests could not hear us), 15 missing uplights at the reception, chairs/place settings were missing from tables and guest were unable to sit, and even our bouquets were not readily available for photos.
* Lack of Communication and Awareness: Love did not communicate with us that the chairs were late and ceremony time had shifted. I had to ask what was going on and why we had not begun, at this point we were 20 minutes past start time. Love demonstrated a concerning lack of awareness regarding the wedding day timeline. She started speeches during dinner service, creating a chaotic atmosphere with speeches competing with the clatter of dishes.
* Poor Coordination and Execution: The reception "room flip" was handled poorly, with guests witnessing the transition instead of enjoying cocktail hour. Furthermore, meal cards were not placed at the bridal party table, causing confusion for the catering staff. The day was so chaotic that we forgot to do our welcome/thank you speech and Love did not even remind us.
* Unresponsive and Slow: Love was consistently difficult to locate the entire day and seemed to move at a slow pace, despite the numerous issues unfolding. She was missing the majority of the wedding but she did manage to get instagram content. A few of my guests were asking who/where is the planner. She was missing in action and when I initially voiced my concerns she was not apologetic at all.
* Lack of Leadership: Love was largely absent and unresponsive, and her team seemed completely unaware of the plans and timeline, despite prior discussions and rehearsals.
In a post-wedding meeting, I expressed my dissatisfaction. To add insult to injury, Love offered a paltry $800 (only 10% of her total cost) refund in exchange for signing an NDA, preventing me from writing a review, which was a huge slap in the face. I politely declined as this is unacceptable considering the thousands of dollars spent on her services and the significant distress caused on what should have been a joyous occasion.
While Love may excel at pre-wedding planning, her inability to execute on the actual day created a chaotic and disappointing experience. I urge other couples to seriously consider whether they are willing to risk a similar outcome despite the initial positive interactions. On one day that every woman dreams about, I was literally left in tears and filled with frustration. My dream wedding was literally robbed from me. While no wedding goes off unhitched with zero problems, no one should experience that many hiccups given the money and time that was spent. Also be aware as her instagram does not depict my disastrous wedding day. Granite the day was still beautiful and the pictures she has posted are gorgeous, thanks to our amazing photographer. But it should have been 100x better with the amount of money we put into it ($60K plus) and over a year of planning. Also received word from the worker at the venue that she has had events in the past with similar outcomes. Book at your own risk.
xoxoxo,
A couple who was left severely disappointed.