I'd love to say five stars but the parking situation here is well out of hand. I don't know if…read morethey're building another parking deck anytime soon but it was absolutely nuts. I watched people getting off the elevator for over 90 minutes before I was finally able to follow someone to a space they were leaving. Yowza. We had two visits here within a week. One was a simple biopsy. The later was an extended stay in the Neuro ICU. Don't worry, everyone's fine now. The nursing staff was over the top welcoming, helpful, caring and friendly. Especially the nurse who spotted my brother and I in my Dad's room after he went back for his procedure and walked us over to the area so we could be with him before he went back for it. And just everyone was super nice. I wouldn't want to spent multiple days here again but if there's a nicer hospital in South Florida, I can't find it. [Review 475 of 2025 - 2117 in Florida - 24037 overall]

I arrived at Labor & Delivery in active labor after my OB had already been notified and instructed…read moreme to tell the front desk to contact him immediately because he was expecting me. I did exactly that. I repeatedly told staff my baby was coming, but I was told there was no room available. Then my water broke directly in front of the Labor & Delivery desk. I dropped to my hands and knees, screaming and crying in pain while my husband repeatedly begged staff to help me. I was not immediately examined, given a wheelchair, or taken for care. An off-duty nurse who heard my screams from outside the hospital came in, recognized the emergency, got a wheelchair herself, and rushed me toward triage. Because I had not yet been admitted, my husband could not come with me. When the elevator opened, I was in such advanced labor that I physically could not sit because my baby had descended into the birth canal. I crawled out of the elevator on my hands and knees. In triage, I removed my own soaked clothes and shoes, climbed onto the bed myself while shaking uncontrollably, and repeatedly screamed that my baby was coming. Despite staff being around me, I still was not immediately examined. One nurse asked my name, told me I was "doing okay," and walked away. It was only when another nurse realized my baby's head was already crowning that a physician was called to catch her. My daughter was born approximately eight minutes after my water broke. Thankfully, my daughter and I were physically okay, but that does not make this acceptable. I genuinely believed I was going to deliver my baby without medical assistance inside a hospital. The incident became known within my OB's practice. At my postpartum appointment, staff were already aware of what happened and referred to my delivery as a "horror story." I am sharing this because no woman in active labor should have to beg for medical attention while her baby is literally being born.

I was taken to the emergency room for what I thought was a kidney stone but found out it was a…read moreblocked bladder. I was taken immediately and greeted with smiles from start to finish. My nurse was Nelson and he was totally wonderful. He explained everything that was happening and I knew that I was in good hands. Usually when taking friends to emergency rooms and they spent the whole day, I was in and out within 3 hours. I would recommend this hospital to everyone. Don't think twice about it, if you need a great hospital choose this one. If you get a nurse named Nelson I know you will be happy.

Emergency room, SICU and MICU are phenomenal. The medical care on the floors is poor specifically…read morethe 5th and 6th floor. I found myself repeating myself often which indicates a lack of chart review. I had six nurses on the floors- 2 were exceptionally, the other 4 were poor. They were not responsive and did not seem to care. I had to walk to the nursing station several times and was not greeted with a smile or understanding. I could not wait for discharge so I would definitely recommend the emergency room, SICU and MICU...other than that I would seek emergent care elsewhere.

Housekeeping employee MARSHA... did an extraordinary work at room 627A…read moreOn the evening of Tuesday April 28th 2026 I want to document the day and time of day, so she can get all the credit well deserved. Please keep in hiring people like her! Happy employee, respectful and meticulous in her work! Blessings, Jesica B. Delray Beach

Was having a gallstone attack which had increased in frequency over time so went to emergency room…read more Was given a prescription for pills for indigestion and received a $5k bill. Had gall bladder removed a year later elsewhere after several more gallstone attacks.

Outstanding Emergency Care at West Boca Medical Center…read more I recently visited the Emergency Room at West Boca Medical Center, 21644 State Road 7, Boca Raton, with a serious thumb injury. I want to thank Dr. Mark Khilnani, MD, Ivan, Joe, Ryan, Jenny, and the entire ER team for the exceptional care I received. What impressed me most was the speed and efficiency of the care. There was virtually no waiting. Within minutes of arriving, I was brought in, evaluated, sent for X-rays, had blood work completed, and received treatment for my injury. The staff worked together like a well-coordinated team, and everything moved quickly without ever making me feel rushed. My wound was carefully cleaned, examined, and treated. The team stitched me up, managed my pain, and most importantly, saved my thumb. Throughout the entire process, everyone was professional, compassionate, reassuring, and highly skilled. What could have been a very stressful experience turned into one where I felt confident I was receiving excellent care. I was especially impressed by how pain-free the treatment was. From the cleaning of the wound to the stitches, the staff took their time, explained everything, and made sure I was comfortable throughout the procedure. My only suggestion for improvement involves the billing process. While dealing with an injury and completing numerous forms on a tablet, I later noticed a credit card charge that I did not specifically remember authorizing. There may have been information contained within the electronic paperwork, but I believe payment authorizations could be explained more clearly to patients during emergency situations. That said, the quality of the medical care I received was outstanding. The fast response, excellent treatment, professionalism, and successful outcome are what I will remember most. Thank you, Dr. Khilnani, Ivan, Joe, Ryan, Jenny, and the entire West Boca Medical Center Emergency Department for taking such great care of me and helping save my thumb. Photo Notes: * Right photo: Dr. Mark Khilnani, MD * Left photo: Ivan Mark

Finally getting a brand new pyrocarbon titanium shoulder after years of pain and limited motion…read more The front of the medical center was clean and thankfully a smoke free area. At 530am the front doors promptly opened to the lobby and met with the bubbly registrar Diane who made check in simple and quick. Security walked me up to the waiting room where I sat for a bit then prep for surgery. They knocked me out with some great stuff and the surgery was a success. Cudos to Dr Johnathan Levy. Went home and began my brutal 12 week recovery.

From the moment I walked in, I felt welcomed. The entire location is under construction with very…read moreunderstandable signs and very helpful employees.

My daughter was accidentally administered medication intravenously when it should have been given…read moreorally. Potentially deadly and we have had no luck getting anyone at the hospital from returning our calls.

My mom had to be rushed to Delray medical due to a fall. She was in the trauma center for a few hrs…read morewhile a room became available. They changed her room 3 times. The nursing staff was great. The first day I kept calling my mom but she wasn't answering which worried me ( she was on a lot of pain meds) so I called the nurse ( Mo) and he answered. Went to check on my mom and asked why I wasn't answering. He assured me my mom was ok which made me feel better. All the day nurses that took care of my mom were great ( Erin, Jackie, Mo, Dana, Angie, Melissa) I slept there for the week and a half she was there. The night nurses were ok, only came in to take vitals, give medication and clean her ( I got the feeling that they weren't too thrilled when they had to clean her) which is understandable but my mom had a fractured tail bone so she was limited to what she could do but I'm still thankful for them. Only thing was that I wish the food was better. Every week was the same thing I kind of wish they would change it up a bit & also the case manager I wish she would communicate a little bit more and guide us but nope one can only hope

My wife fell last Friday and the EMS GUYS AND GALS WERE FABULOUS They suggested Delray Medical…read moreCenter as her head had hit the floor and the hospital is known for its Trauma Level 1 center Upon arrival within minutes she was being taken for cat scans, ex rats. EKGs etc. Thankfully all negative except she fractured her hip. This was phase one of Friday and they lived up to their reputation Next came phase two, going to the orthopedic wing which is very nice looking. And that's where it ended. I'll not tell you anymore except if you can avoid the major part of the hospital as except for 2 people it was the worst collection of healthcare people under one roof in the annals of the medical facilities. Two or three decent people , the rest zombies including her so called doctor who was and is not only incapable of exuding any feeling, but clearly was sleeping during his hours at medical school. I won't go into anymore of how this man handled this situation but be on your guard if for some reason you're there. From valet parking which was closed on the weekend, to valet parking today, but one couldn't find a valet for 18 minutes, to Charge Nurses that rarely answered the phone.to a cafeteria that's closed on Saturday.and Sunday But there's a Subway on premises ( who are very nice) to anyone you asked a question if you were advised that they didn't know. Thankfully my wife is resting now in a wonderful therapy facility. I'm very serious when I say Go there for their Trauma Center, then get out. Get out as fast as you can and don't look back. I've written many revues, mostly restaurants and I've never been as critical as this I've also spent too much time in hospitals. No one likes them yet if you cherish your family of friends Trauma Center YES. Regular hospital.your worst nightmare.

Great location for your MRI's or CT scans. The locations closest to the main hospital are usually…read moreheavily booked with several days/a week wait. At this location an appointment can be set for the same day or next day. Pleasant staff. Easy registration process. Immaculate. Lots of parking.

Sorry for my English I am Cuban people and I learning English. On November 13 to 15 I was on urgent…read morecare for three days. the attention clinic and of nurse is good. When I enter to the hospital I give all information of my insurance and personal information. All is god since began to come the bills. This is the total disaster. You enter on torture period. Really crazy. Actually after eight months I have two bills and the company or office( team health) tell me that insurance don't answer them.I don't have word, they say me that I need contact to my insurance to my insurance contact to them. My insurance say me that's is wrong way. I think some people work over there?. If you receive health care there you need take atención of philologist.May be for the new year I solve the problem.

I had the occasion today to use this medical facilities and I'm extremely happy to say FIVE STARS…read moreto the entire staff. I couldn't say that one was better as they , as they were perfect. Concerned, caring, took their time, and just made me better!!! Courtney and company...you're the best.

Poor service. The nurse was blond, wore her hair in a bun, and just looked vacant. That was…read moretelling. They left my blue ID band on the counter; never once thought to give it to me. After I exited the room, then I was told, "Oh, the doctor will see you now." Mind you, I registered online (not an appointment, I am aware), waited an hour and a half, saw many people come in and were seen immediately. Horrible service overall.

This 24 hour ER is next to Publix in the Woolbright Shopping Center. Free parking in front & a…read morepull up at the door made drop off easy. There was no wait, we were seen immediately. Staff was friendly, professional & competent. The facility was immaculate. A call out to Akeem & Dr. Black. We happily paid a hospital emergency room bill as expected.

I had a genuinely positive experience here. From the moment I arrived, I was greeted by a very kind…read moresecurity staff member who brought me back immediately and helped me feel comfortable right away. Dr. Feliciano truly stood out. He listened carefully, asked what I needed, and acted quickly. I have a rare disorder, and after living with it for 17 years, it's unfortunately uncommon to find a doctor who both understands and follows through. Dr. Feliciano did exactly that--he listened, respected my input, and responded promptly with care. After a very difficult hospital experience over the weekend, this visit was a complete contrast. Every single person I interacted with was kind, respectful, and treated me like a human being--not just another patient. I left feeling heard, supported, and with clear answers. I also now know which specialist to follow up with for some new symptoms, which gave me a sense of direction and relief. I'm very grateful for the level of care and compassion I received here.

Our 17-year-old son was brought to the Pediatric Trauma Unit at Broward Health Medical Center…read moreunconscious, intubated, and in a neck brace after a terrible car accident. Two days later, our precious boy passed away. My husband and I sat at his bedside every single second. When we received his belongings, his 18K gold crucifix necklace was missing. He wore this necklace with deep pride every day--it was a First Communion gift that originally belonged to his late great-grandmother. Law enforcement confirmed they didn't have it, and friends searched the car multiple times to no avail. Two months after losing our son, I reached out to the hospital. A representative called and revealed that X-rays confirmed he was wearing the necklace when admitted. It was present in two X-rays taken within the first three hours. By the third X-ray, it was gone. The hospital tried to claim it was probably lost in a bedsheet and that staff denied taking it. He was wearing it in the hospital for hours. Someone--a nurse, technician, or staff member--chose to violate and steal from an unconscious, vulnerable teenager who was dying in front of them. The hospital staff never even alerted us that it was on the X-rays. It takes just one rotten apple to bring shame to a hospital we placed our complete trust in. While not everyone is bad, the hospital's lack of oversight and refusal to take responsibility is inexcusable. Outside of this situation the medical care was very good.

Needed quick help in the emergency room and got taken care of quickly and with friendliness by…read morediane and Liz. A couple of great people!