My wife was there for rehab after a hospital stay. We chose (insisted on) Stella Maris based on how compassionate they were during my father-in-law's hospice stay. The facility was clean, and the rehab people were great. The food service was abysmal. Meals delivered too late/ early, wrong, incomplete (Salad, no dressing or dressing, no salad), no drinks. When we tried to correct it with foodservice management, they blamed my wife for the issues. In spite of decent Physical Therapy, I signed my wife out early as I could not take the time from work to bring her three meals a day read more

My father received home hospice care through Stella Maris after being discharged from the hospital on a Thursday. We were told no nurse or social worker would be available until Monday. During those four days, my mother and I were responsible for all care, including repositioning him and managing his hygiene, despite being physically unable to safely turn him. Repeated calls to the nurse line did not result in meaningful support, and assistance only came after multiple escalations. When my father began actively dying, I contacted the hospice nurse for guidance as he appeared to be gasping for air and in a lot of pain. The nurse initially answered and disconnected the call. When I called back, I was told, "What do you want? I'm busy." When I asked about medication, I was told, "You can't kill him." We were given a medication kit but no written instructions, which made it extremely difficult to manage his symptoms with confidence during a highly stressful and emotional situation. Staff also made comments in front of my father about his impending death in a way that felt inconsistent with maintaining dignity, despite acknowledging that hearing is the last to go. When the nurse arrived after his passing, the first comment made upon entering our home was, "Are you happy now?" (I'm finally here) We were told bereavement support would be available, but no follow-up occurred, and we were unable to reach the social worker. My father chose this hospice in part for its Catholic affiliation, but despite multiple attempts, no priest came to provide last rites. We ultimately had to find one ourselves. This experience was extremely difficult for our family and did not reflect the level of support we expected during end-of-life care. If you want your family member to die with dignity and to be treated like a human being - do not use Stella Maris. read more

So many things to say about nursing home care after experiences witnessed and reported there. Before and after the covid peak. Especially rudeness from some aides, and a general lack of regard for disabled residents. Training for their needs doesn't seem to take place for the daily, aide-caregivers. If it does, there's a lot of observed neglect. And a seeming decline in services if the resident, family and friends speak up for basic decency. Hard to reach social workers, and a turnover among them. Seemingly absent management also. The dentures and hearing aids of residents are easily lost and little accountability or help are provided. This place seems to have once been a great place for nursing home care but it's declined and left one wondering when there will be Congressional overhaul of this industry. At all levels. Starting with spontaneous inspections. read more

How sad to read the current reviews indicating how Stella Maris has deteriorated since 2000. Management and staff need to shape and restore their service to the quality that once existed back in 2000. I had my Mother transferred from a nursing home to Stella Maris in January 2000 and I was so impressed with the loving care she received. It seems this facility has deteriorated to complete negativity.I'm sure our Lord and the Blessed Mother up in Heaven are shaking their heads at the cruelty of treatment that currently exists. How could you deteriorate from a 5 star rating to a one star rating in 25 years ? My prayers that you address and correct the issues here before the end of 2025. read more

I agree the staff dono represent the values that Stella Maris had. The leadership is indifferent to their own staff and it shows in how the culture is. As a social worker on a hospice unit I should not have to discuss payment at the time of death with families I am there to support emotionally. The medical doctor would not speak or address me. I was treated so rudely by nurses who lack respect for the social work profession. Who do they think they are? Stay away if you are a professional masters prepared LCSW. You are better than what they can offer. read more

The admissions team is not transparent. They initially denied receiving paperwork from the hospital for a patient when they actually did receive the medical records for review. Initially the Stella representatives told me the hospital never forwarded the paperwork, then the hospital informed me they actually did send the paperwork immediately to Stella. I had to spend hours finding out what happened to the paperwork only to find out. Stella did nothing with it. The medical records had sat somewhere in Stella's system untouched for a week. Unfortunately, Stella did not review the records and we had to wait for days, thinking they were creating a patient plan. The admissions team failed to return calls. I was left waiting for days for Stella's response after an emergency situation occurred regarding a family member. I was led to believe The family member would be admitted to Stella and that never occurred. Had Stella been transparent from the beginning, I could've made other arrangements. This was a completely disappointing experience. I don't know how Stella managed to misplace patient records. Their processes are disorganized and opaque. read more

No welcoming staff our first day and we had to learn as we went along how the rehab center worked with scheduling therapy. It was hit or miss on therapy. They say five days a week but that has not been our case. No other activities to strengthen your motor improvement, so you just sit in your room or walk the halls. It's pointless. I would not recommend this place for short term 24 hour rehab. Just being honest. read more

If it could do no stars at all that would be my rating.... My sweet Uncle would still have a chance at life if it was not for the horrible care. They lied straight to my face about bed sores, when I heard them whispering about him having two and I saw the blood on his diaper. He could not feed himself and he had a catheter. He was not fed unless family was there as well as made sure he was getting the liquid he needed to avoid infection. He had no voice and they took full advantage of that. We asked the floor assistants multiple times to have him assisted by a Doctor and he never was until the morning they found him unconscious and barely breathing he was sent to GBMC ER and died an hour later. HORRIBLE CARE, and would not send my worst enemy there. read more

They are so understaffed that patients are not well cared for. Often, ringing the call button numerous times for assistance to use the restroom, with no response, leading to patients soiling themselves. Staff was annoyed when we requested assistance. When transitioning from rehab to hospice the hospice admissions staff assured us we would be reimbursed for all the funds not used in the event of death. Our family member was there 12 hours, we paid 12,000.00 for 30 days as required at the time of admission. It has been 4 months and there has been no reimbursement, we were told it went into her estate, although she did not have an estate. Felt we were totally taken advantage of at our most vulnerable time. The hospice nurse was very kind for the shore amount of time we were there. read more

If I could rate it a zero, I would. My father was diagnosed with cancer a few weeks after entering Stella Maris this year. I could write pages, but I will stick with a few of the more egregious things that happened. The staff at Stella Maris knew my father was not aware he has stage four metastatic cancer. We were advised of the diagnosis after Stella Maris was on lockdown, and were waiting for a biopsy to determine prognosis prior to telling him. We did not want him to be told without the comfort of family. A social worker, Phyllis, took it upon herself to tell him of his terminal diagnosis without permission, and without advising the family of what she did. This social worker also proffered incorrect legal advice to family members. When advised that the person who entered into the legal agreement with Stella Maris wanted to remove him to have him put in home care/hospice so he could spend his remaining days with family, Phyllis insinuated herself into the situation, again proffering incorrect legal advice to the family. A few weeks later, when we were finalizing my father's arrangements, Dr. Baron finally did an x-ray of his back to ensure he had not fractured anything because he had been complaining of back pain for two months. Instead of doing an x-ray during the two months he was complaining of pain, he put him on fentanyl patches for cancer pain, and waited until he was about to be discharged to do the x-ray. Based on the results of the x-ray, Dr. Baron had him transported to the ER. The pain he had been complaining of was related to multiple kidney stones which had caused an obstruction. St Joseph's was not advised of the fentanyl patches, they were under the impression he had a lidocaine patch. As such, the fentanyl patch wore off, and no efforts were made to taper him off of the fentanyl to avoid withdrawal. To add insult to injury, he ended up with c-diff after the stay in St. Joseph. There have been no apologies from Stella Maria, just inquiries as to his bank statements and the status of the sale of his house. There may also be a bill for a number of days after he was discharged. read more

DANGER DANGER Will Robinson Stay away!! The Social worker Matthew on the rehab floor was about the worst patient advocate that I have ever encounter. He should be replaced, the food is awful had to take food every day. Overall I would not recommend this place....4 beds to share an adjoining bathroom. maybe once the new wing is built it may be better but for now stay clear. Never Again will I place a love one there!! her roommate fell and they just put her to bed to later had to transport to hospital. They left the patient alone. the therapy staff is just as uncaring, in not providing family members instructions on exercised that we do to help my mom get stronger.. Glad we are able to get her out read more

I can't tell you how wonderful the 5th floor was in terms of the overall care. From medicine Protocols to hygiene. They were top notch ! The night nurses / nurse techs - outstanding. There is no better place for the end of life. We may have had one night nurse that maybe was not quite being a team player but hands down 5 star facility. We will be making a donation in honor of my father. Thank you 100 times. read more

Not impressed. In fact, not satisfied. The hospice service is massively understaffed (one nurse for the entire floor), they can't change treatment without approval from the medical director, but aren't allowed to call him at night. They are not keeping our family member comfortable. read more

I would send my worst enemy here for care! Unfriendly uncaring staff! My aunt at 94 fell broke both arms and can't feed or bathe herself! Staff could care less! Aides aren't knowledgeable on how to lift a patient with her injuries! It is just a miserable place don't send anyone you care about here! Trying to get her transferred! read more

I don't usually post reviews, but after seeing the only two being 1 star, I had to. My mother-in-law was a patient here for about 2 years. Any time we visited we noticed how caring the staff was. In her final days, the staff could not have been more wonderful. I cannot say enough good things about the staff and the attention and care they provided. read more