The doctors here are incredible, specifically Dr. Kannabiran. However, the administrative…read moreoffices/scheduling is less than great. I've had pleasant experiences while checking in and out for appointments but getting ahold of anyone via phone is near impossible, even for urgent matters. I've had to chase down the surgery scheduler multiple times even after being assured she would contact me directly and I would not need to reach out. I've also had 2 voicemails go unreturned from the person who handles record transfer requests. Given this is an urgent, complex case, I hope it does not delay my transfer of care. I understand doctor's offices get busy but I wish the admin matched the caliber of the doctors there.

Was waiting for almost 2 hours and when i got up to ask i was told the " system glitched " and i…read morewas never actually checked in. i was given the opportunity to wait longer to see the dr and i refused

I've seen Dr. Lauretano several times over the years for both for office visits and sinus surgeries…read moreand procedures. I can say with 100% confidence he is one of the best ENT doctors I've ever worked with. He genuinely cares about the well-being of his patients, this is what drives him and it's very evident in how he works with his patients. I'm happy to be a patient of his and I highly recommend him!

I spent days researching the best civil surgeon I could find for my immigration paperwork and after…read morebeing absolutely frightened about the ammount of horrible, rude, unprofessional and some rather dodgy looking Doctors, I found a sugestion online for Dr. Gabriel Noble and I am GLAD I came to see him. The staff is nice and helpful and the Doctor himself makes you feel comfortable and safe. They do saturday appointments and usually are great for short notice. The appointment itself was fast, friendly and efficient and everything was sorted out in a couple of days. I got charged $170 for the whole thing. Pretty good experience overall and glad there are doctors out there who aren't complete wackos.

I had a septoplasty done 3 years ago because I had a 95% deviated septum and also had severely…read moreovergrown turbinates that she reduced. I had no idea how poorly I could breathe until I recovered and I actually could breathe! I've had people say to me that "the surgery is just a bandaid, things will go back to the way they were before in a year, my friend had it done" etc etc. so I waited a few years before writing this review. Still breathing just as good as I was 2 months post op. No more snoring, no more breathe right strips, I sleep so much better and I'm not a mouth breather anymore! People don't ask me "do you have a cold?" On a daily basis either anymore because it has made my voice sound so much less nasally! Dr. Gallivan was very friendly, personable, and willing to accommodate my situation. I told her I was a singer and she used a different type of intubation that wouldn't affect my vocal cords during the surgery. The whole process went very smoothly, she was realistic with what results to expect, to expect post operatively and the recovery process and she made herself accessible when I had questions beforehand. She really seemed like she had a strong passion for what she does and I would recommend her to anyone needing an ENT surgeon!

I'm 77 and have seen a few MD's in my time. Dr. Gallivan is clearly the best. She is patient,…read morecaring, skillful and responsive and always greets me with a smile. These are qualities valued by old timers.

I had the most fabulous experience with Dr. Vishnu Kannabiran. It was easy and quick to schedule…read moremy appointment and I got in 24 hrs later and Dr K removed the impacted hearing responsible for my hearing loss and pain. Great bedside manner, quick, efficient and truly outstanding. I waited for 4 minutes as I was early and they saw me exactly on time. Truly outstanding experience!

While I, on the other hand, had no luck with Mass ENT. The doctor solely looked up into my sinuses…read moreand said he didn't see anything. End of case, regardless of ongoing for years symptoms.

I had the pleasure of seeing Dr. Aliphas at his Newton-Wellesley hospital office a few times…read morerelated to chronic nasal congestion and difficulty breathing and was consistently impressed by his competence and professionalism. At my first visit, Dr. Aliphas referenced an older cat scan I had back in 2013(!) showing my septum was slightly deviated, but he pointed out that if I had been fine for so many years, there could be another underlying cause to the congestion. He quickly formulated a course of action to help determine the cause of my congestion using a systematic approach in an attempt to rule out certain potential causes first. He ordered an allergy test which came back negative, prescribed a special ointment in case I had a chronic infection, and suggested using nasal rinses to flush out the congestion. I appreciated his tendency to suggest less-invasive tasks first, and save the most invasive (surgery) for last. After ruling out allergies or an infection, we were able to conclude that the deviated septum was likely the main cause of my chronic nasal congestion. Dr. Aliphas explained to me the risks and potential benefits of receiving a septoplasty with turbinate reduction, but noted that if the nasal rinses were offering me enough relief, the surgery may not be totally necessary. Dr. Aliphas also was careful not to guarantee any surgical outcome, given the nature of this type of procedure, which I really appreciated. After thinking it over (ironically I had plenty of time due to COVID-19), I opted for the surgery and had it performed a week ago. Earlier today, he removed my nasal splints (which was painless and took maybe 5 minutes) and I can breathe clearly for the first time in recent memory. I'm 29. I remain impressed by Dr. Aliphas' measured, objective approach to determining the actual cause of my symptoms. He is clearly great at what he does and I can tell he enjoys helping his patients. He never rushed me out of his office if I asked too many questions and always made sure I was comfortable to proceed with whatever option I chose. Most importantly, he made it clear that I was in the driver's seat, and that he was along for the ride no matter which path I chose. Bravo Dr. Aliphas. THANK YOU for your excellent care and for allowing me to breathe normally again. PS, for what it's worth, their desk staff and office manager Leah were excellent at helping me with the FMLA paperwork my employer needed for me to get sick time to have this procedure.

Ricki (aka Dr. Haden) is amazing! Her kindness in helping my dad went above and beyond. My dad's…read morenote to her sums it up ... "Dear Ricki, Thank you. I appreciate very much your helping me out. Your technical and clinical skills are excellent, but your most important attribute is that you care." We are grateful for the help Ricki has provided. We couldn't have wished for a better doctor.

Dr. Costello is an amazingly caring ENT who not only treated me when I first had symptoms of…read morehearing loss, but referred me when he knew I needed care at Mass Eye and Ear in 2015. Fast forward 6 years and I had lived through a medical saga that turned out to be a spinal CSF leak and I had to travel cross-country dozens of times for experts to treat that condition. Those doctors thought my hearing loss, tinnitus, and vestibular issues were additional symptoms of the spinal CSF leak, but after surgery to repair that issue, my ear issues did not resolve when the rest of the leak symptoms did. We thought maybe it was just damage from the leak that became permanent and I gave up on looking for different answers. That's when I made an appointment for a follow-up hearing test with Dr. Costello even though I hadn't seen him in years. I remembered that he was so kind and didn't think I needed anything more than testing to see if my hearing loss had changed any over the years. I brought all sorts of information with me regarding spinal CSF leaks so I could share my story with him and all that had happened to me and my case over the years In case he ever came across another patient like me. Not only was he open to hearing all about it, but he was excited to talk and learn more!! While I was speaking with him, he pulled up the imaging I had at MEEI years ago and realized almost immediately that I had a condition that was overlooked by the MEEI doctors that explained all my ear issues - hearing loss, tinnitus, popping, vestibular deficits, etc! He immediately realized that I needed to once again be seen at MEEI, but after I shared my concern about the previous doctor I saw there not telling me about the issue (semicircular canal dehiscence) years ago, so he personally called and got me connected with a doctor there that he really admired. She was wonderful, too! I am currently still going through testing at MEEI and a path forward for me is still unknown, but with Dr. Costello's keen eye, caring nature and follow-through, I no longer have mystery symptoms that may have caused me many more trips across the country and dangerous procedures, thinking that they were still due to the spinal CSF leak!! Dr. Costello cleared up so much for me and I will forever be grateful. Even if my continued issues are not able to be resolved, I now have answers and relief from the worry of not knowing what was happening to my own body and brain. I know that sometimes his daughters check the Yelp reviews, so if you are reading this - please know that your Dad is awesome and please tell him how much I appreciate him! Tammie Stanford (no idea why Yelp thinks I'm from San Francisco - I'm from Wilmington, MA lol)

I had a tonsillectomy on August 7nth 2023. I met with Dr. Brown who was extremely professional and…read moremade sure I was set up with the surgical coordinator to get this procedure done and over with. Sherri Morales, the surgical coordinator was extremely rude and careless. Every-time I had called her number to speak with her about my surgical time and or questions I had leading up to my surgery she had an attitude and no interest on being on the phone or in person talking with me, which is part of her job to remind you. The doctor/surgeon I had was Dr. Doolittle. I was prescribed 40 Oxy @ 5 mg and was told by one of the discharging nurses at Shields Surgical Center to take Tylenol every hour. My caretaker was there to receive the pain regime since I was still coming out of the anesthesia. By day 2 post op I was vomiting non stop and couldn't stop shaking. The person who took care of me as well as myself were greatly concerned. By day 3 post op I was rushed to the Hospital by ambulance closet to me, and had told them the type of procedure I had, as well as the pain regime I was directed to be on after surgery. I was overdosing and slowly killing myself without even having the knowledge of it. The doctor over at the hospital was greatly concerned for my liver and how much Oxy and Tylenol I was prescribed and being told to take. I was severely dehydrated as I didn't eat or drink knowing that I would throw it up due to Oxy and Tylenol. I also had a UTI. Dr. Doolittle had instructed me to NOT take any Ibuprofen or Motrin because of bleeding. The doctor at the ER told me otherwise. I left the hospital after being on an IV, prescribed nausea meds and as well as a new pain regime which consisted of Tylenol and Motrin/Ibuprofen every 3 hours switching them so I get a little bit of something every 3 hours. ENT were very quick to send my bill to me. I had spoken with Jennifer and had a referral from my PCP sent over to them as well as insurance to cover the bill. A week went by with no phone call back from them regarding the bill, including no e-mail or mail sent out to my address. I called them to make sure everything was squared away with my bill. It wasn't. Nobody called me to let me know that they needed another referral from my PCP. I am now 1 month post op, and on my right side of the back of my mouth (where my tonsils were once located) I still have a chunk of tonsil that was not taken out. I have relocated since my surgery and am now going to have to find a new ENT doctor to fix Dr. Doolittle's mess. I am so frustrated as this was my first surgery ever and no one took care of me like I thought I would be taken care of here. My anxiety about this surgery was extreme, I got sedated before surgery because of the stress and anxiety I was having while nurses and the anesthesiologist were prepping me before I went under the knife. It takes a lot to trust anyone when you aren't conscious enough to be able to trust them visually. Please take this as a precaution before entering this office and receiving treatment.

Excellent experience. The care is personalized, responsive, and thorough. I was especially grateful…read morefor the expedited referral to orthopedics, which helped me get the specialist care I needed much sooner than expected. The extra coordination and follow-through made a big difference. It's reassuring to have a physician who is so accessible and truly invested in their patients' well-being. Highly recommend! -MJ

most wonderful respectable caring I would definitely recommend 10 out of10 doctor Nanavati is an…read moreamazing doctor !