I'll start by saying that the maintenance team is A+. With David being one of the best maintenance…read moretechs I have had the pleasure of dealing with in my whole apartment living experience.
However, I am completely dissatisfied with management. Every time I need to call, or go into the office (which is rare) I am greeted with deadpan faces. EXCEPT when a potential future resident is in office, then the welcome is very different.
There are a few things that have needed fixing for the past year that have not been addressed, please note: these are on property grounds and not directly in my apartment.
For example, the dog park fence has HUGE gaps of eroded fence that dogs escape from, this is very dangerous if children, other animals, and humans are passing by. Especially if the dog escaping is aggressive in nature. I have seen big dogs barrel through the fence, different dogs, multiple times.
There are a few eroded electrical boxes on the grounds that have needed change for, at least, the duration of my tenant-ship.
As for the wooded area in the middle, there have been coyotes and deer that pop out of nowhere. A coyote ran past my puppy and I on one of the night walks.
The grounds itself could use a little more love and attention, our rent prices do not reflect positively on the upkeep of the community.
My oven was on for a very long time, causing me to have a VERY high electric bill (over $600 for one month ONLY), even though it was not programmed to be on. Meaning I was not cooking, nor did I forget it turned on. It was completely off and cancelled, so unless I was near it, and felt the heat while not cooking, I would have not known that it was running. I have pets, and there are many children and residents in this building. This is unsafe. The appliances seem to be kicking the bucket. When I mentioned my electricity bill to management, they just said "put a service request to get it fixed" with 0 accountability or even understanding.
My AC broke right before labor day weekend, it took 4 days to resolve. For issues like this, especially since we are in Texas, AC maintenance should be top 5 on the list of emergency maintenance. The only thing The View at TPC could offer me was some kind of unit that pulls out the hot air.... Again, for the rent prices that is not acceptable.
Don't get me started on the corridors and elevators. Absolutely disgusting. Not only in the building I reside in, but also the buildings that my friends live in.
Gabby's customer service is not at all where it needs to be. I have spoken to a few residents about it, and that has been the general feedback, although a few did say they have had a good experience.
There are conduits (maybe they're called gutters?) in the grass around the community grounds, that do not have lids/covers. I have almost stepped in one while walking my dog, that would have been an absolute disaster, and grounds to seek legal counsel.
The truth of the matter is that other than David coming through to fix things (because I am confident it will be completely fixed), I really disliked living in this community. I considereded extending for a few more months, for personal reasons, but decided I absolutely would not, because I am so unbelievably unhappy here.
Anyone who asks me about The View at TPC, I quite frankly tell them to stay away. This community is marketed (from my understanding) as luxury apartments. I can assure you, that is absolutely false advertisement.