It is insane how corrupt they are, utterly insane rates for maintainance, I've been trying to get Warrenty work for about 9 months, they keep removing the order from my account witch is apparently the managers job. They had the part in twice so far and send it back cause I didn't come in but every time I asked if it was in they said no and never notified me when it was in, if you don't call seconds after they text you during service they'll assume you're okay with all the 3xtra charges if you do click on the link at any point, was charged around 1k in labour for 4 break pads alone, service went up suddenly one day by 30% and they will suddenly do "extra service" without telling you ever so often and will charge exorbent amounts for fake maintainance.. they are so corrupt and so greedy it should be punishable by law at this point read more

If you drive a Hyundai and want to keep it in tip-top shape, these are the guys for you. Booking a slot for routine service, tire change, MVI or other maintenance is simple and drop off is usually pretty quick, though it can get a bit busy at the usual times. Prices are reasonable, the service is generally fast and efficient. There is a waiting room with Wi-Fi if you want to stay, or they will book you a free Uber if you have somewhere to go. Sadly the old fleet of minibuses didn't survive the pandemic, but there you go. Nice bunch of chaps who certainly seem to know what they are doing. Thoroughly recommended. read more

Had a tire changed got text to remind me. Went the next day they forgot my tires they did get them but why the hell did they unplug my dash cam with 5 extra kms put on it read more

Service manager Jim schimpf made my wife cry while belittling her about the issues with her car... Ps its 3 weeks Later and the car still turns off in the middle of traffic... . Even after they said her remote starter was the problem.. Guess that wasn't true.... We've even contacted hyundai Canada detailing the poor service we've received from this dealership. Shame on you Steele hyundai Will be taking our business elsewhere and wouldn't recommend this dealership to anyone read more

As a female, I have been taking advantage of many times in the past with multiple mechanics...shady work, doing things I didn't ask and treating me like a fool. Since day one with Hyundai, I never felt that way. I won't lie, I heard MANY dealership horror stories even from mechanics themselves. At Hyundai Kempt rd Halifax, Zach has always been such great help during my appointments and phone calls. The Hyundai sales person I first spoke to in 2016, my repairs over the years and the customer service.. have always been great and is very very much appreciated. It is nice to not be made to feel like a fool or like I'm paying for things I shouldn't be. Thankyou for your great Team at Hyundai Halifax!! Cassandra read more

I bought a new 2016 Veloster in July, 2016. Problem 1 is they quoted a price and I did not notice because of the extensive paperwork that they had charged me more that the quoted price (quoted price and discount and later said the price they quoted was after the discount. I've been taking my car for servicing faithfully to a garage I trust rather than their service department. Last week the check engine light came on so I took it to the garage and they looked it over thoroughly. Because I'd made the mistake of clearing the error code, they could not find what was wrong so they said to bring it back if it happened again. It did and I have an appointment with them the day after tomorrow. They had suggested that I contact Steele though in case it was something covered by warranty. I called their "call center" . This is August 21 and the first appointment they could give me is September 5!! I told them I had no intention of driving a car with the check engine light on indefinitely and would rather pay the garage that I trust 100% than let things slide and end up with a bigger problem. Their customer service from start to finish is horrendous. This is my first and last Hyundai. Once you sign on the dotted line, you're a non-entity. They're particularly obnoxious to wmen from calling them "dear" to finding more wrong on a visit than is actually in need of service. Stay away from them read more

I had been in the market for a new or used vehicle, had contacted Steele Hyundai at one point and got a reply back from Paul Mugford. I was really in the searching phase at that point, and continued looking at other dealerships. I ended up gravitating back to Hyundai and reconnected with Paul, and I'm glad I did. He went above and beyond in making the experience a pleasant one, and he along with Kim Doherty made our vehicle buying experience so easy! Would heartily recommend to anyone looking for a new vehicle. read more

Worst dealership I've ever been at for service. Ordered winter tires three weeks in advance several years ago and took a half day off work to get them installed. Waited in the waiting area for over an hour only for the service rep to come out and tell me, "shucks", we don't have those tires in stock right now...and when can I make a followup appointment. I said, how about 'never', and ended up getting my snow tires elsewhere. Total disrespect of my time and the cost of me taking time off work. Second issue was with a new car I was dumb enough to purchase there later. Had a serious warranty issue and was repeatedly told by the service manager that it was my fault and given every bizarre random scenario in the book as to why it couldn't possibly have been a factory defect, even though the car was only a year and a half old. Again, total disrespect of the client and zero effort made to even meet me halfway or show any appreciation for my business. O'Regan's across the harbour is the polar opposite in terms of customer service. I don't know how this dealership even stays in business. read more

I have some mixed feelings about this place. They have made a couple of serious mistakes, but when brought to their attention they did appear to try their hardest to make up for it. Without going into too many of the gory details the first mistake was in sales and the second on some warranty work. In both cases they apologized and did what they could to make things right. On the positive side I had no problem getting cars to test drive for extended periods, multiple times. Their shuttle van is quite good too. They do drop offs and pick ups, which not all dealers do. So they do have some things to work on, but I think they are heading in the right direction. Hyundai cars are quite popular right now, so the dealership can get quite busy on the weekends. read more

This is a great is a great place to purchase your first, second, third and so on vehicle, I know a few people who go here for their vehicle, I had work done to my vehicle a little while back and they said they needed to look at one more thing, I brought my car in and they got it looked after in 30 minutes and I was back on the road. I highly recommend this place if you'd like to purchase a new or used vehicle read more

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My wife and I purchased our first new vehicle from Steele Hyundai, and our salesperson Ryan was straightforward and helpful. We explored our options without having to play games with a third party manager, making the entire process enjoyable. We don't yet have any experiences to report with the service department, but I'll be sure to update my review over time! read more

Absolute worst! Warranty service department is a nightmare. incompetent technicians can't fix an issue but still pretend they did, time after time! Some of the service desk members are extremely rude and condescending! If a good car warranty is important to you I recommend you think twice before buying a vehicle from Steele Hyundai. I have had so many terrible experiences with Steele Hyundai over the years, that I can't see myself ever buying a Hyundai again, or any vehicle from a Steele dealership! read more

I had a great experience at Steele Hyundai, bought a fully electric vehicle from Lizz Nguyen and I'm Soo happy with the service I received during and after the prices. read more

Absolutely horrible customer service. They over book and the customer has to wait.I bought my first new car here and in the morning I had a flat tire.I had it towed to steele and picked it up later that day.The next morning the tire was flat again.I had it towed to them a second time.I asked why was it flat again.? They said that they couldn't find the leak so they just pumped it up instead of replacing the tire.I get my oil changed elsewhere.My first oil change appointment was for 10 am.I got in on time.My second oil change was also at 10 am.I was informed by the sevice manager that they were behind and I couldn't get my oil changed until 1045.After a heated dicussion about appointment times and over booking he finally admitted that they over book and make the customer wait.He said "well I can't have my guys standing around doing nothing". read more

Justin and his General Manager Gerrard were a pleasure to do business with. Very happy with my awesome deal. Thanks guys

I bought a 2010 Hyundai Electra GL Sport from this dealership. The car is awesome and I love it no issue there. The service department however is a different story. The people in the service department don't seem to care about their jobs. They aren't very good at explaining your service bill to you and I feel I'm being ripped off every time I go there which has only been three times. I work in Bayers Lake and the shuttle doesn't go there until after 9 am. I have to be at work for 8 am so I need to either get a taxi or have a co-worker drive me. I tried to have them reimburse me for my taxi cost, but they won't do it or offer me a taxi chip. I feel I was over charged on my recent service bill and will no longer be taking my car there. It was there last chance and I'm sure I can get better service else where. read more

I have been going here for my automotive repairs for a while now, they are always polite and quick. Nothing over the top, until last week when I called because my car was shaking, scary stuff. They got me in right away, told me it was probably snow buildup which is common and nothing to worry about...and it was, the impressive part is that they cleaned the snow out, washed my car and told me no charge! That is customer service! read more

These guys are so pathetic to deal with and I will surely not recommend to go this place, they don't give any respect to the customer and also there way of dealing is so bad, I have never seen a car dealers in my life time like this. read more

update from Phil Jewers on my review posted 2/1/2018 regarding laser alignment check on my 2015 Hyundai Elantra GL that had 30.000 km my car now has 50.000 km on it all 4 tires have worn out with all the same tread wear there was nothing wrong with my alignment I was back several times for service work the last visit was April/8/2019 nothing ever showed up again on their equipment confronted the service adviser about this during my last visit on April/8/2019 his stupid explanation was I must of had something heavy in the back seat I replied oh I forgot to tell you about that elephant riding in the back that day I than went to visit the service manager he scrolled through my service records nothing from year 2017 has ever shown up on their machine his explanation was must have been a malfunction with machine that day I informed him that their mistake could of ending up costing me about $100.00 for something that was not required but his reply oh if nothing would have been found wrong with my alignment we would not have charged you my explanation do you think I just fell off the turnip boat today I just wonder how many other customers were taken advantage of during that day of my visit or other days I did my research on that type of pre check equipment turns out it was put in place for dealerships to make some quick profits they are dealing with a person here that has spent most of the last 50 years working around vehicles I for one will have second thoughts about purchasing any vehicles from this dealer ship again read more

I have had multiple appointments for service at Steele Hyundai in the past couple of months and I have not been impressed. A service light came on so my husband called and took it in a few days later. They said it related to the emissions system and they had never seen this light come on before. It was now off and they didn't know what caused it so if it came on again we were to bring it in. So a month later and we were back. They light was off again by the time we got an appointment (a week later I may add) but at least this time they came up with a cause but of course they don't have the part so we had to wait a few weeks for it to come in then had to book another appointment. Appointment was for 8, I verified before I left that it would be available for noon - well it was 1:00 before it was ready. Meanwhile I was an hour and a half late for work between waiting on the shuttle and then being the last person to get dropped off. The next appointment was for my oil change and snow tires. Again appointment time booked for eight. Told the gentleman that served me that I needed my car back for noon. I called at 11:30 and it was just going in and was told that it would be 2-3 hours before it would be ready. At least my husband was able to drive me to work this morning so I didn't have to depend on the shuttle. I am going to look into getting all non-warranty work done somewhere else after this if I can't rely on getting to work at a reasonable time or get my car back in a reasonable time. read more