I had trouble with the steering and suspension on my car three weeks after I took it in for regular servicing. Tyson made no effort to fit me in for a follow-up evaluation. By the time I did get in, both fairly new tires on the front on were trashed. Over the course of my time taking my car here, I had other non-mechanical problems. Just really shoddy in the approach and customer care. It happens when you think you're the only game in town. End result? I don't go here anymore. I found a great generic mechanic and the shop rate is two-thirds of what it is here. Wish I hadn't waited so long to leave. read more

I contacted Steele Subaru looking for a car in August 2022. I recognize that their are supply shortages in the automotive sector but I needed a new car urgently. When I inquired, the website showed 72 new Subarus on the lot. When I asked if any of those cars were available the salesperson actually giggled. They explained they had zero new cars available, have not had new cars available for 3 months and didn't expect to have any new cars available in the foreseeable future. I asked why they showed so many cars available on the website. They explained all the cars were ordered and sold months ago. The salesman also didn't see why it was important to update their website. It's 2022. Most businesses keep their websites updated. I am dubious about dealing with a business at long distance who can't even be honest about their stock. As I am writing this their website still shows over 65 new vehicles for sale and available on their lot. read more

Once they changed ownership, service staff became openly hostile. Accused me of not getting regular maintenance with them so problems with the car were my fault. This is blatantly false! 130,000km, so far... Blown headgasket at 70k. 2.5k Rusted out catalytic converter. 2k One wheel bearing. 300.00 Corroded transmission line. 900.00 Air conditioning compressor and condenser gone! 2+k Rear wiper motor. Did not repair. Interior hvac blower motor. 250.00 This vehicle has cost me 2x as much as my Honda CRV maintenance which is the same age with more mileage. Great car. High ownership cost. Bad dealership! read more

Maintenance and service guys are very careless. They endangered my son`s life by making too many mistakes during their maintenance to his car and did not fix their mistakes even after two visits . This is unacceptable. read more

I love my car, And it is a Subaru Outback! I will probably own a Subaru for the rest of my life. The car couldn't be more awesome, if it tried....okay maybe a little. But this dealership pisses me off. When it was Dexter Subaru I loved it. Now that they have merged with their Dartmouth counterpart, i hate it. The customer service is owhat kills it, they call me way to often about services needed on my car. I know when my car needs an oil change, brakes, what not, you don't need to call me every month 2-3 times. I used to take my car here for it's services, but then I stopped, it seemed every time i took it in for an oil change, they "found" something else wrong with it. So the last time it was in, i was told it needed two new oil sensors ($180 each), the tires were wore (only 6 months old), and that it was going to need a new timing belt soon. I didn't get any of that done. i took it to my local garage (Hammond's Plains Service Centre) They changed my oil and rotated my tires, and i had them look into the few items Subaru said was wrong. The oil sensors were not leaking....at all, the tires weren't wore at all, and the timing belt is recommended by Subaru to be done at the KM's i was nearing. Subaru wants almost twice what HPSC wants to replace it. I've owned the car a little over two years, purchased used. Yes I put roughly 35000 kms on my car per year. The first year i had it, there was this awful noise from the rear end, i had Dexter Subaru look into it, and they told me it was my wheel bearing. I said Shit, but then the nice man told me there was a recall on it and it would be covered. Sweet! Fast forward to this year.....low and behold that same awful noise starts again, but on the opposite side. So i take it in to Steele Subaru, tell them what i think it is (wheel bearing) and that it should be covered under the recall. This time they tell me that the recall is only for 8 years or 160,000 kms or which i had 164,000 kms. so $300. I was pissed, I started asking the question, why they didn't replace it when the last one went? his response was it was a recall on the noise, and if it wasn't making the noise they weren't to replace it......what bullshit that is. And at only 4000 kms over (which is nothing on the grand scheme of things) Again I will own another Subaru but my car, parts, and service will be bought elsewhere! read more

Our wrx was in their shop for 6 months. After about 5 months, they still couldn't find the problem and wanted to charge us close to $6000 in repairs and labour. Due to this charge, we filed a claim. Somehow, within 3 days of making a claim, they FINALLY find the problem.. (chewed wiring due to rodent). Upon getting our car back after the repairs were done, we were told it went in to get auto detailed as well. Our car came out with more interior/exterior scratches and dings then it did coming in. On top of that, now I'm told my blind side indicators are a $900 fix, which is weird..seeing as how they worked fine before entering Steele Subaru read more

I'm outraged at the practices at this dealership. My elderly mother signed a 3 year lease on a crosstrek and she has taken it in for regular maintenance every 6 months. Her last 4 bills have been $348, $660, $594, and a whooping $979. There has never been anything wrong with the car; this is a regular maintenance bill that they have charged her. You can draw your own conclusions about the ethics of this dealership and whether you should avoid the servicing department. read more

I purchased a 2013 Impreza in Sept 2013. I have had issues with the staff at Subaru since I purchaed the car. 1. The salesmen cleaned out my car leaving my Mac pass. I ended up getting it back, Liem @ Subaru was fantastic (he should get 5 stars) 2. The car was said to be detailed, but had white wax all over. I specifically asked to have this cleaned off before picking up the car..it wasn't 3. The car was to be filled with gas, it wasn't 4. I received only 2 keys, the FOB key and the Valet key, I was told later that I was missing a key. If I didn't ask, I don't think it ever would have been brought up. 5. The paperwork for the car was NEVER sent to my insurance company..months later I received my insurance renewal and it was for my old car. Thank goodness they had a memo about me calling about the new car! As for the car, I love it! Steel Subaru..you have to get better at the little things, your cars will sell themselves. read more

Nice showroom but sales, the service and parts departments leave a lot to be desired. I found the staff to be very unfriendly and unwelcoming. They barely acknowledged my presence in any department. I waited at the parts department with numerous people walking by for over 10 minutes. The service guy did not even say good morning. What a joke of a dealer, what I've come to expect from Steele. I LOVE the Subaru brand and will probably always own one but thankfully, I'm leaving this godforsaken province and won't have to deal with service like this anymore. read more

Be aware when dealing with Steele Subaru. My experience was not good. While visiting Halifax my alternator conked out & my 2006 Outback was towed there. They advised that Car Quest across the street had an alternator that would fit. I approved & called Car Quest to get the cost for me; it was $226 plus tax. When i paid the bill at Steele the charge was $343 plus tax; I respectfully asked why but could not get a straight answer; the parts clerk said they did not mark up parts & accused me of calling him a liar. He provided a photo copy of a bill from Car Quest with the list price of $343 but the actual Steele price was blacked out. I can accept a reasonable markup but a 52 % markup is in the realm of gouging. (Steele likely paid less than $226 as they would get a business rate ) I called the manager who said he would investigate & call me back - he did not. I would never go back to this firm again; their attitude was not customer friendly & the secrecy was very disturbing. From reading other reviews I am not alone in my experience. read more

January 2 2019 18 year old student goes in for a routine oil change on his 2009 WRX before returning to NB for university. Service advisor informs my son that the oil is changed but its leaking oil because the drain plug is messed up. We installed a new drain plug but still leaking. We will have to put a new oil pan for around $500 oh and by the way we were not busy so our tech checked out the rest of your car and looks like you need another $2000 in repairs. So what do you think want to getter fixed? We wont charge you for the extra 1/2 hour we took to check it over for ya. The car was not leaking oil when it went in for service. They blame the last shop for the damage. If so why was it not leaking? They could not answer that one. They have a script that they go by to insist they are not at fault and certainly are not out to STEELE your money. They got there $150 dollars and I got a damaged car back that will not be making the trip back to university till it is repaired. 1 year ago before he purchased the car he took it to this shop to check it out. They miss diagnosed a number of problems. So why did he go back? Simple oil change, no problem at the dealer and can get the spare key made. Well that didn't work out did it. My company has been buying many vehicles and service from another STEELE DEALERSHIP. Don't think that will happen again. They are a big company so my purchase of 3-6 vehicles over the next 4 years is nothing to them. Trying to take advantage of my 18 year old son does not sit well with me. Forbes MacDonald Jr read more

Purchased a 2014 Subaru Crosstrek from this location So far no issues with the car or the service. The staff are friendly and efficient. The wait time is reasonable and the work is well done. I am sorry to read the bad experiences of others. Hopefully things have improved. read more

So So. Car is serviced well. Really can't complain about that aspect. But the service department is not the friendliest. Pretty much the same guys from the days of Dexters Subaru/Audi. Wasn;t a fan of them, not a fan of them now. read more

bought my car in February 2015 from this dealership. At the beginning of May I started to notice spots all over the hood of my car that I assumed was maybe tree sap. A week later and more and more spots are showing up all over the car. I soon realize this is not sap but touch up paint popping up all over the car that was not there when I purchased the vehicle. I called the dealership and was immediately accused of doing it myself. I bring the car to the dealership and was called a troublemaker (I wasn't supposed to hear that) and was asked several more times if I had done this myself by a few different people. I was treated very poorly and left with no resolution. A couple days later the general manager decided to fix up the problem for me. They gave me a loaner vehicle and assured me everything would be perfect. I go to pick up my car this morning and they tell me they were only authorized to fix the spots on the hood and the mirror, and it was barely even done and still looks like shit, not to mention all the other spots all over my vehicle. I was told that they already spent $250 fixing it and the general manager would call me. Wow $250 eh?? I spent over $15000 on this vehicle just 3 months ago and am being treated like shit, accused of doing these things to my own vehicle and getting the run around non stop. FIX MY PAINT JOB SUBARU!! Stand behind your product and grow a pair! I would never ever recommend this dealership to anyone I know and I know for sure I will never buy another vehicle from you. I've never been made to feel more disrespected in my life. You just lost yourself a very loyal consumer and many others. According to what I see on this page and yelp, you guys are piss poor at customer service and you need to start doing the right things for people who work hard for their money. Shame on you. read more

I've been a Subaru owner for a long time; really like the brand. I may purchase another, but there will never be another Subaru purchase made by me from Steele Subaru. They're good when making the sale, but afterward, the customer service side of things leaves MUCH to be desired. Save yourself a hassle and buy elsewhere! read more

Where do you even start with these guys-it's obvious that as the only gig in town they don't really care one way or another how they treat the customer. Whether it's trying to sell a 45 gallon barrel of oil to me (was that supposed to be funny? Ironic? Sarcastic?) to not returning calls to the condescending tone every single time you get them on the phone, NO THANKS. The good news is that my Subaru is super reliable so I don't have to endure this horrible, horrible place on a regular basis. read more