We've been a customer for 5 years. They initially did a great installation of an alarm system and…read moresensors, with a good price and helpful service. But getting any follow service or assistance since has been impossible. Finally, 8 months ago we started the process of trying to change our credit card with them for the monthly payments. After 4 months of calls I finally got to speak to somebody and give them the new number. We then cancelled the credit card. Next month we received a notice of non-payment on the old credit card. We called immediately called to rectify the situataion and have been leaving messages every couple of weeks ever since, but have not received a single call back. Maybe they have gone out of business?

From the owner: Residential Burglar Alarm Systems Commercial Alarm Systems…read moreMonitored Alarm Systems Wireless Security System CCTV Systems Access Control Systems Alarm System Repair Cellular Based Monitoring Remote access to your alarm via your Smartphone SG3 Security services all brands for security systems: NAPCO, DSC, Honeywell, Paradox, GE and 2-gig. Protection from having your Telus or Shaw service cut and your security system defeated, call and ask us how. Feel free to contact one of our service staff with any of your security related question, we are here to serve you.

I selected Chase Security based on the Yelp reviews and was not disappointed. Greg came on time,…read morewas very pleasant, and he definitely knew what he was doing. He used to be an installer for ADT and has installed thousands of home systems before. He now works for himself and has a small business. My mother-in-law moved to a care home and nobody knew her master code at her home. Her system was not used for a year. Greg came and professionally reset the system with a few tricks he knew (as the old Honeywell system happened to be from ADT Protectron). He did not try to pressure sell me on a monthly monitoring program, although he did offer that service as well. At my request, he replaced the old monitoring panel with an alpha numeric panel which is now much easier to determine what is going on compared to the old numeric code panel. He also installed a second horn which was ingeniously concealed. Intruders trying to smash the first horn would be confused as to why the horn is still going off and would continue trying to smash the first horn. He could have unnecessarily replaced the motion sensors but he said they were fine. Since the smoke detector and CO detector needed replacement because they were too old, Greg gave me the options and said it would be cheaper to buy them stand alone from Costco rather than replacing them in the alarm system. He disconnected them from the alarm system at my request. I did not bother to comparison shop for services as Greg was fair with his prices. People need to make a decent profit living in the Lower Mainland. I didn't want the hassle of a person making you feel guilty about not buying monitoring. He gave me all the price options and allowed me to make the decisions without any pressure at all. He doesn't have a fancy truck or van but came in his car. I highly recommend Greg. He's a good guy.

Greg was the ultimate professional installer and is true to his stated expertise. My alarm system…read moreneeded some TLC and while others were were only interested in selling me unwanted monitoring services or no service at all, Greg appreciated what I was looking for and delivered. I'd recommend Greg over ANY other alarm company in the lower mainland!

I am extremely satisfied by the services provided by Steve. He was very prompt and helped me in…read moresetting up my business cameras in no time and gave me valuable suggestions for my existing set up..I would definitely recommend them for setting up security system at bu or home.

I've witnessed several of the installations from this outfit and am never disappointed in the end…read moreresult. A great price for every install and knowledgeable staff make this group someone I'll keep calling.

No customer experience. Tech support cannot tell the difference between Telus Security and Telus…read moreCustom Home Security. It shows in my account. They send the wrong people to my house and the tech says, no I cannot work on this. So I need to start all over again. First wait was 3 days before someone could arrive. Now an auto msg says Jan 21st, 8 days from now. This is a security issue/failure and they want me to wait 3 days and another 8 days. Really? ADT had much better Customer Experience and Customer Retention. Telus calls my recent switch an upgrade. Funny. $3000 later.

Was happy with ADT. When Telus took over, all customer service went down the drain. They will not…read moreservice equipment that was not theirs to begin with. And to upgrade, of course, big rate hike. their customer service stinks. End of story. Avoid at all costs.

I have been dealing with Kevin and his crew for 7 years both personally and professionally. They…read moreare a friendly and knowledgeable group and they have always bent over backwards to make sure that the work I requested was exactly what I received. Their prices are reasonable and the quality of work is top notch. I can't recommend Precision highly enough, they are that good!

June 2019: I bought a used car that only came with one immobilizer key. Replacements were…read moreridiculously expensive at a dealer ($350 all in) so I got a 2 pack of replacements on Amazon for $100. I called Precision to see about getting the new keys cut and programmed, got a quote and made an appointment to bring in the car and keys. Khalil was awesome; first he confirmed that the chips in the new keys matched the original then he cut the keys. Programming the keys to the car took only a few minutes then he fine tuned the cuts to make sure the keys worked smoothly in the locks. I paid exactly what I was quoted and have two more keys for about half the price of one at a dealer. March 2020: I bought another car that came with only one, non-factory key. This is just a basic key that I could have copied at any hardware store but I had a good experience here before so I thought I'd come back. Rather than simply copying the old key, they did some decoding of the cuts and then cut new ones from the code. Amazingly the new keys work better than the old one and it was only $11 for the pair. I seriously doubt I would get that at a hardware store! These guys really know their stuff!

These guys are crooks protecting houses, almost laughable. Make sure you read your contract…read morecarefully as they will hold you to it. Tried to cancel service with over 30 days notice but contract said 60 or it automatically renews for a full year.....buyer be aware!

Hello: Even though I…read morecannot avail of Astro Guard Alarms services due to my location I would like to thank the Manager (Chris) for helping me with my many questions I had regarding a particular Security System I am considering that they offer. I have been having difficulty finding information so as to make a decision if it is worth getting. I found Astro Guard Alarms while doing some research and Chris was very helpful in answering my questions despite the fact that I could not be a client. He went out of his way to answer my questions so I am sure for those he can help he will do the same. Thank you... Ed

The name of the company isn't known when they message back. Carlos did call to announce his…read morearrival. Aside from that, they didn't have the fob for my car, ran the battery down after frequent attempts to start the car, had to boost the car to get it running. After that, he left with no solution. No fob. No follow up. He wasted 2 hours of his time & didn't charge me anything. In the end I had to go to Toyota to get the fob.

I highly recommend Carlos and his team. It was extremely easy to make an appointment on very short…read morenotice, and Carlos not only provided excellent services but was very friendly, efficient and professional the entire time. I would definitely contact Carlos again in the future if I ever need locksmith services again. Thank you Carlos!

A great company to work with, efficient, professional and really diligent in the service they…read moreprovide. Highly recommend.

Best security service provider. Friendly and professional staff. Will definitely use their services…read moreagain in the future.