Stopped in for lunch last week with a colleague while on break from doing work at a nearby warehouse. The site where we were doing our work that day is not located in an area that affords us many lunch options, but after having heard countless radio ads touting Steak 'n Shake's Prime Steakburger, I decided that we must stop in to give it a try. The restaurant was pretty busy when we came in but a server quickly stopped by and seated us near the rear of the dining room. She promptly took our orders, brought us our drinks, and we were left to converse while we waited for our food - for 45 minutes. Mind you, it was right around noon and the place was jam-packed with various contractors on break, manual labor employees, and of course the regular business casual 9-5ers. It appeared that only 2 servers were assigned the entire dining room. We never even got a drink refill because our server was running around taking care of so many diners. Being on a work schedule, by the time we got our food, we basically needed our checks, and so did every other table in the restaurant. As for the food, our Prime Steakburgers were pretty good -- although our server totally botched our requests for various additions/subtractions since she was relying on memory rather than writing the orders down. We were starving so we downed our burgers and fries anyway, then began hunting for our server in search of our bill since we were due back to work any minute. With no sign of her, we decided to head to the front and see if we could get someone to print the bill for us. My colleague spotted our server at another table and noticed that she was making her rounds with everyone's check at the same time. Which meant, we were all due to wait in line and cash out together. It took us about 10 total minutes to pay out and everyone in the line seemed about as frustrated as we did. In sum, if you're planning on coming to this location during the work week lunch rush, either go before 11:30 a.m. or after 1 p.m. OR prepare to wait for very average service. read more

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The burger and fries were perfectly made. Great service and the restaurant was nicely cleaned. I'm happy to be back. read more

Steak ’n Shake - Grass Fed & WAGYU! Wanted to share that. - Burgers Near Me - Tampa, Florida

What a joke! Ordered 2x cheese burgers, no human interaction, paid. Burgers show up....way before the shakes.....fries were cold by the time shakes arrived. No cheese. The manager was summoned-we are out of cheese. I said that I want reimbursement; the manager said: for only $1.20? Then she said that she cannot give reimbursements, that she would have to call the owner, then she walked away. I then said that I have a birthday coupon gift for a free shake.......NO.....only after 4 pm and you must use the app (that I am locked out of without email help, promised for 3 hours) No Thank You! read more

Steak ’n Shake - Texting while grilling - Burgers Near Me - Tampa, Florida

No atmosphere at all cold and dingy. All self seeve kiosks. Food was good. Employee hogging the mens bathroom while on his phone.

My burger was not good. It wasn't fresh. no service like no service. The ambience wasn't giving. read more

Steak ’n Shake - As for cheese - Burgers Near Me - Tampa, Florida

My family and I visited this location a few days ago. No one was there to greet us or take us to our seat. We had to make our own order using their machine. Once our order was ready, we had to pick it up ourselves. We were given a ticket to fix our own drinks and get refills. The food was subpar. The restaurant wasn't clean. The ladies restroom did not have any paper towels and one of the sinks wasn't working. The guys working were decent and professional. I have no problem with them. I just don't like this new AI thing. AI cannot cleanup, fix the sink, restock the bathroom with tissue, and provide superb customer service. Just being greedy to eliminate jobs. I will never go back to a Steak N Shake like this again. By the way, when we ordered, the machine asked us to give a tip. We did! I am trying to figure out why should be give a tip if our food wasn't even brought to us. Epic fail! read more

I am quite shocked !!!!!! Me being a foodie and having developed palette for great tasting food. I got a traditional double bacon cheeseburger with fries and I was impressed! I don't eat McDonald's or anything of that nature, I don't know if you'd consider this to be fast food because your dining in as well as they serve you on plates. everything was prepared freshly not greasy and tasty. Really inexpensive for Quick good eats! A must!!! read more

Steak ’n Shake - Double bacon cheeseburger - Burgers Near Me - Tampa, Florida

Food is good but there is no service any more. You walk in and the bar is now kiosk to order your food from. No one days hi. read more

Steak ’n Shake - Empty space - Burgers Near Me - Tampa, Florida

So... this was kind of a weird experience. I've been to many Steak 'n Shakes. I pretty much know what to expect. I expect the service to be a bit slow. I'm not expecting a 5-star experience. But this was... something else. We showed up after leaving Howl-o-Scream, arriving around 11:45--prime Steak 'n Shake time in my opinion and experience. We were hungry and wanted to hang out and get a simple meal and milkshakes. When we parked out front in the empty parking lot, we noticed that the chairs were put up on the tables in the center of the restaurant, as you would normally see when a restaurant is closed. We questioned ourselves for a second, wondering if Steak 'n Shake, famed for being open 24/7, could be closed at 11:45 at night. We decided it had to be open and went inside. After about a minute a server came up and asked us if we were eating in or dining out. We told her we were eating in and she didn't seem to like that answer very much but led us to a table... I should point out that there was only one other table sat at this point and no other customers in the establishment. I decided to just be super thankful and polite and our server seemed to warm up to us, acting more friendly to us as the night went on. That and the fact that the food was consistent to that at other Steak 'n Shakes that I've visited (other than the peanut butter in my milkshake being a little clumpy) were the only positive things, unfortunately. The thing that was the biggest deal breaker for me, though, was the cleanliness issue. Attached I have two pictures that I took, one of the crumbs littered all over the bench from the moment I sat down, and one of some mysterious substance staining the napkins our server brought us... We set those napkins aside and just used the ones the utensils were wrapped in. Yikes. read more

Steak ’n Shake - Nooot entirely sure what was on these napkins... - Burgers Near Me - Tampa, Florida

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These shakes are awesome. When we ordered the shakes it came quickly. The service was very helpful and nice. Inside it's a mix of 80s and now. Overall this space perfect go get some shakes read more

I rarely give bad reviews but I have no choice. I have been eating at the Steak and Shake on Hillsborough Ave for 30 years. Ever since Covid the restaurant has steadily gone from bad to worse. The food is terrible, the burger I just bought was cold and the service is slow. It is very disappointing that the restaurant is so bad because they used to have great food. I do not recommend you spend your money at this restaurant. read more

Best steak and shake I have been to, food was so clean and not a greasy burger like some. Went fast and the drive through service was easy

I've been coming here for years. I had the double bacon burger. It was pretty good. I would recommend this place for something quick

Wow, so I called this location and asked if we can place a to go order. I was informed I could do it online, so I did. Only to find out that we STILL have to wait in the drive thru line to pick up our food that was placed 20 minutes prior to getting there. So not only will my food be cold by the time the 10 cars in front of me get their food. I've wasted a lot of time and honestly I would have just placed my order in the drive thru had I known this. After this experience I'll take my business else where that actually takes their customers time into consideration. Get a better system because this one isn't working. I've been able to write this review and am still 3 cars behind. If I could rate 0 stars I would. read more

Steak ’n Shake - Drive thru - Burgers Near Me - Tampa, Florida

Great job glad you got some better helping their management and employees are unbelievable and my food was perfect thank you for doing a good job read more

I used to love the breakfast. But today?!! Was awful. My soft scrambled eggs were hard and flat, the manager stated i should of asked for real eggs? Huh? Pancakes were flat, lacked flavor and not fluffy. Sausage- cold, bacon-leathery.. Asked manager for my money back because it was bad and wrong. She stated they dont give refunds. read more

give lyssandra a raise she so nice and gave me my food super quick she like is so amazing

Quiet discreet and cheap exactly what I asked service was good only issue is the time they take to take the food out the kitchen all of the family were full and happy and even wanted more food, it was spectacular the hostess was really good kept a constant eye out for all our needs. read more

Steak ’n Shake - Original Prime Steakburger 'n Fries - Burgers Near Me - Tampa, Florida

Ordered a Frisco burger today from uber eats and this is what I got. I was very disappointed after waiting for the Oder then to receive this was very upsetting. I called the place directly and asked to speak to the manager. The lady who answered was very unprofessional and not very friend and made excuses for the quality of the food. She made a very half hearted apology and I was given with no rectification. When I asked for the managers name she hung up on me. Very disappointed!!! read more

Steak ’n Shake - a burnt sandwich - Burgers Near Me - Tampa, Florida

Longest wait in the drive through. Only 6 cars takes 30 minutes. Sub par food for an extremely long wait. If someone else's food is taking a long time to prepare have them get out of line to serve others more quickly and bring their food to them. read more

Wow worst service ever, this place definitely gets a negative review. Placed order in app and arrived to get food and doors were locked just let select people and race in. This place is a joke. Wanted you to sit in drive thru for 37 minutes and line not move at all. And would not answer phone or open the door to speak to you. When people left from inside employee would jump counter to lock the door back. What joke for a business of this nature no wonder the rating is so low for this restaurant. read more

I normally don't leave bad reviews, because I don't like to be judgmental towards a place that I've only visited once, but holy cow. Avoid this Steak n Shake at all costs. We popped in after a long drive home, starving, only to find blood splattered on the men's bathroom mirrors. The floors were so dirty that you felt the stickiness with every step and soon as you walked into the building. Not to mention the fact that this location has no servers if you want to dine in. If I could leave 0 stars, I would. read more

Rude, unprofessional staff. Extremely slow, & if it says your dining room is open now advertised everywhere I expect it to be open. Especially if there is 4-5 of you working. Also picking up Uber orders is extremely inconvenient. The buisness note CLEARLY states to not go thru drivethru, the inside should be open to Uber/delivery orders or brought to the door at least. I shouldn't have to wait 20-40 minutes for one order, & then on top of waiting in this huge line, I have to wait to get to the window for the order to be even start getting made. It's so ridiculous & I would never come here again. So inconvenient & unprofessional staff. read more

We were coming back from Tampa on 30 December 2021 and were tired and hungry, so we stopped in to grab a quick bite to eat. We should have turned around and left but there was not much left in this part of town. We ordered our food and sat down, that's when we noticed how dirty the place was. The floor was filthy and most of the tables had not been wiped down. The manager who greeted us was wearing shorts and walked by several tables that needed to be cleaned. The food was ok but not up to standard of the Steak and Shakes we have eaten at before. I noticed that there were 5 people in the kitchen but, no one came out to clean the area. We had already paid so we ate the food and quickly left. I would not recommend this place to anyone. Avoid is my recommendation. read more

What a fun, delicious-looking restaurant. And as long as you don't go through the drive-through, you'll be able to enjoy their food. My group of four stopped by to try their food for the first time. We were handed our shakes and a large sack of food. Time to hit the open road and enjoy some Steak & Shake. As we passed out booty the harsh reality set in of our predicament began to set. The driver was missing his burger. His wingman was missing his fries. My backseat cohort had the wrong sandwich and was missing all the dipping sauce to boot. And then there was me. The guy paying for the meal who decided to eat healthy. I stared at my salad trough the plastic lid. It was covered in sour cream and looked somewhat appealing, but since I was not given a fork I was left with two options. Option 1. Attempt to eat the salad and get sour cream, grease, etc all over my fingers (and probably on my clothes and iPad). Option 2. Pick up my iPad and write a yelp review as I stare at the steam from the fresh cooked hamburger on the salad rise against the plastic cover; tempting me to risk going 'caveman' on my food, but I resist. Why didn't we turn around and go back to complain? Traffic, no time. I wish I could have so I could do a fair review. As for the sparse items we did receive here is the report: Shakes - Good Burgers - OK Sandwich that was missing the dipping sauce - the bread was good, the rest was lacking. Probably better with dipping sauce. Fries - average, but far from great. No comparisons against McDonalds. Thanks for the experience - makes me appreciate the consistency of Mcdonalds. read more

Steak ’n Shake - Here is my salad that I got through the drive-through. Looks delicious, but without a fork, it will have to remain in it's package. - Burgers Near Me - Tampa, Florida

I like the way the restaurant looks. I don't see any issues with the overall design of the place itself whatsoever: I'm pretty impress with this place read more

Steak ’n Shake - Burgers Near Me - Tampa, Florida

I went inside and placed an order to go. I promptly got my chocolate shake which was delicious and what they are known for. I sat to wait for my hot dog and hamburger. 25 minutes later I still did not have it. I went up to the counter and asked about it, gave them my receipt and they said "where is your order receipt" I told them this was all I had. They then made my order and handed it to me. Order was not correct. They fixed it and handed it to me again. I was hungry! couldn't wait to try the hot dog. Well, the bun was yucky, the dog was good. Later I ate the hamburger, and the bun was yucky as well. Long story, I would't order food here again. Maybe a shake, but I thought the food was pretty awful. Very long lines in the drive in, but it was between 2-5 which was happy hour. All around disappointing! read more

Idk I love steak and shake but coming here at 3am in The moring is a little bit spooky My food was good but other people's food was a tad bit sketchy. And somebody palm the heck out of my bread on the sandwich... read more

Seriously the worst run restaurant I've ever encountered. Having worked in various quick serve places myself, I would have been fired immediately if I ever ran a shift as poorly as any one of the dozens I have witnessed here. Lines of people waiting to pay, waiting to be seated, waiting for anyone to even acknowledge they exist... All while management either ignores them completely to keep working on the line (aren't managers not supposed to be stuck in one spot?) or are outside on a smoke break. The phone rings incessantly because they ignore that too. It always seems fully staffed but no one focuses any attention whatsoever on the customers unless they are in the drive thru - and even they wait a lot longer than I would expect them to. I'm sitting here right now and can see the order screen and drive thru camera. Both empty. Five or six people behind the counter. Yet a line of folks still had to wait ten minutes to pay while one manager went to get a drink and the other ignored them completely. I wouldn't wait that long to pay, I'd just leave. No one would even notice! I have a high tolerance for BS and this place is really close by, plus I like the food... Otherwise I would never come here. The wait staff is usually very nice at least. read more

I stopped by to grab French fries today and the girl at the window was very rude. She grabbed my money from my hand. Her attitude was deplorable. Customer service and soft skills recommended. Sorry I spent my money. read more

First SNS I've been in that got my order right! Great job guys the food was fresh and tasty. The server was polite and did a good job as well. The place needs a good cleaning though. The walls ceiling and floors were pretty disgusting. Overall a good experience. read more

Worst service ever actually we didn't get any service Saturday we stood at the door for 3 minutes, yes they were busy but 4 tables were empty we got looked at but it seemed to me the servers were trying to look busy and not give us a seat. So how many times can you move the menu from one station to another? It's ok they would of gotten a huge tip bc we just came from the casino. Your loss we will never return we even had a Navy vet WWII who was itching to leave a huge tip!!! read more

Every time I come here I'm at the drive throu box, and they ask me to wait until they are ready to take my order. Every time it's 30+ minutes. You are not busy so I don't understand why the wait is so long. Seriously the managers or owner should check why it takes so long. This is the only steak and shake that does this to me and it's the closest to my home. Come on people, do your job and pay attention to your customers...please!!! read more

What I ordered: vanilla milkshake and single cheeseburger My burger was tasty but my milkshake was SWEET. I like sweet but it was way too sweet. I didn't enjoy it. Good service, okay food, and good price. read more

Oh my god... this is my last time eating at a Steak 'n Shake... I came in for takeout order and watched the manager violate 30 health codes as she made my order... she never changed gloves when she picked up the meat put it on the grill cracked and an egg THEN palmed the fuck outta bread after she touched all the RAW ingredients... now I'm sitting here at the counter cringing at the fact I may eat these bacteria riddened burgers read more

Today while coming for a milkshake Jeff at Steak and a shake on Hillsborough Ave in Tampa, Florida denied access to my husband, myself and my service dog. My service dog is well trained, well behaved and was at my side and the broken door of the establishment flew back and crushed his tail. In his pain, he made an error and let out a bark but immediately settled. This caused the manager to come from the kitchen and yell at us, in front of customers, telling us to get out and demanding a 'receipt' for him being a service dog. My husband and I tried to calmly explain that by Ada and DOJ law a service dog does not need any documentation and tried to explain why he cried out in pain and the manager then became loud, belligerent and accused my service dog of trying to bite someone. This is a heinous and dangerous allegation, as service dogs are the lifeline of the handler and medical equipment. As such they can not be aggressive in any manner and such an allegation could cause issues not only for my service dog and I but future handlers and their service dogs. I'm shocked and disappointed in how we were treated and discriminated against and it my sincere hope this is not a reflection of the company. Please hold Jeff and all of your employees accountable and provide them education. Disabled handlers and their dogs deserve the same respect as any other patron. read more

This location was dirty and the staff was very slow and lazy. Not one of the staff was friendly. Not a good experience for us at all and I will never recommend this location to anyone. This location needs some management. read more

so il post the picture got the all american and its was great but the bbq burger with onion strings fail!!!! not one onion string straw or ring on my burger just bun bbq burger bun...waited 22 minutes for this .furious...strawberry shake was good too read more

Steak ’n Shake - Seriously bun burger bbq bun WHERE ARE THE ONION STRINGS 22MINUTES FOR THIS - Burgers Near Me - Tampa, Florida

Just left the drive thru without ordering. The girl was so ridiculously rude, I couldn't go through with the order. They should really think about who they have at that station because first impressions are everything. read more

I came to this steak and shake right before midnight and the staff had decided to close down the dining room and was forcing everyone to go through the drive through read more