Night shift service is always great! Usually a friendly older lady and food is great. They used to be hit or miss but in recent they have been awesome read more

Just stay away..... Don't ask why, Just stay away I get better service at the one downtown at 2 in. The morning.... compared to being the only car in the drive-thru having to speak up 5 mins after they told me they be right back with me.... JUST STAY AWAY read more

Steak ’n Shake - Come on in.... - Fast Food Near Me - Mooresville, Indiana

Good food and friendly staff. Restaurant is the cleanest around. Will definitely recommend this place!

Well Mooresville steak 'n Shake is back and I finally had time to try it. It's under new ownership and I met him seems like a really nice guy but you know he's talking to a customer so but he didn't have any buddy in there that was rude from the prior ownership. And I must say this steak 'n Shake has got to be the cleanest one I have ever been in. Only had a couple problems they've taken away the silverware which I understand in this day and age and replaced them with the baskets also they no longer have servers they have replaced them with a Kiosk. Food is good and fresh everything was excellent the chili has the same great taste but at the time we were there they were no oyster crackers. read more

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August 2021 - Many of the Central Indiana Steak N Shakes have been closed for financial reasons. I was glad to see this one open and so we stopped in to give it a try. The employee that greeted us needs to be trained. You do not welcome people by yelling "CASH or CARD!" as soon as you walk through the door. You simply say, Good Afternoon, we are now using these kiosks for ordering. If you are paying with cash then please use this one. The kiosk worked fine but needs to be reprogrammed. The sandwich condiments should default to everything that comes with the sandwich and then the customer can remove what they don't want. I don't want to touch something that has been touched by 100 people. There was no option for water except bottled water. I found the cups and got my own free water. The very limited staff did not announce order numbers and so that system was worthless. They tried to deliver a meal to our table that did not belong to us. We finally received our food and it was excellent! Once they figure out the new system then maybe things will click but for now they are struggling. read more

If I could give this SNS zero stars I would. I have worked fast food & other SNS's before. This is the WORST of them all. The manager is just straight up rude. I'm not even sure how she got her job. All I wanted was a large cherry coke, not a million dollars. All in all she charged me over $8 for one cherry coke. I kept asking her why it was so expensive and what all I was being charged for. She kept saying that cherry syrup is $0.50 more. Okay I understand that, I know that drinks from SNS are not on the cheapest side of the range. But no one in hell should anyone be paying over $8 for one drink. Then when asked for the receipt she said the printer wasn't working. Ma'am you need a new job. I'm going to call tomorrow to see if I can speak to someone competent and figure out the situation. The inside of SNS has always been the same, not expecting a 5 star restaurant in terms of decor. But damn when you're paying that much it should be a little updated. Anywayyyy, how was everyone else's day? Lol. read more

As far as "fast food" restaurants go, this one is pretty decent. The wait in line is always long hence my quotes around "fast food." Making food to order is what I assume takes longer. But 20 minutes in line gets a little annoying for my impatient self. Since I do not eat red meat, I'm just getting a milkshake and maybe fries with cheese, when we stop. But my husband and son get the same thing every single time. We've noticed that when we hit the Carmel Steak N Shake, it takes about 10-15 minutes in line. This location takes at least 20 minutes, every time. There was only one car in front of us at our last stop, so I thought maybe we'd get thru quicker. Nope! 22 minutes, on the dot, for 2 burgers, 2 fries, 2 drinks and one milkshake. Staff is, however, always polite and courteous and I think we've only had one order mishap out of dozens of orders. A time or 2 hubby and son have complained about their burgers being soaked in grease. This isn't a place we eat at often, so I'm not sure what the deal is for the occasional over greasiness. read more

Must order food with kiosk. No way to ask questions. It's the beginning of the end. No service here. Just a few staff cooking food. Looking at you nasty when you go pick up the food, questioning if it's your food when you're the only new customer in the store. Not going back ever. read more

At this point, it isn't a question of WHEN will Steak 'n Shake mess up my order, because the answer is ALWAYS. The question now is HOW MANY TIMES will Steak 'n Shake mess up my order in one visit. This visit, the answer would be four: wrong burger, missing beverage, no ketchup, cold fries. Seriously, this is my last visit to Steak 'n Shake, period. It's not worth it. read more

Horrible half cooked food , slow service . Customers were sharing complaints . No one was happy with their breakfasts. Dirty bathrooms. Walked out of the one in Martinsville last weekend , should have walked out of this one . Are there any decent Steak N Shakes left . Use to be a family favorite. read more

Steak ’n Shake - Almost raw bacon , undercooked hash browns,long wait... What's happening to the Steak n Shakes ? Mooresville &Martinsville - Fast Food Near Me - Mooresville, Indiana

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They are not open 24 hrs I'm calling and drive around they are hiding behind the counter Won't answer the phone read more

I was very clearly the guy who had just disembarked from a plane from somewhere that wasn't Indiana and it was my first visit to a Steak N Shake. I noticed the Original Double N Cheese and then a California Double Steak Burger. Hmm... being originally a Californian, I had to inquire. Enter the (very friendly, accommodating) waitress... "Random question, how is the California burger different from the double cheeseburger?" "Well, it has California sauce." "Of course! California sauce..." Friend gives disapproving look, promptly orders 'Frisco Melt. So California sauce is Thousand Island which is now solely to be called California Sauce and sidebar, I have seen mentioned as such in other places, so that quickly needs to become a universal thing. But my snarky investigation aside, I thought they made a good burger. I said something dumb like, "damn, this is a good burger" and then they brought the check which was all split out per person and I loved Indiana a little more than I already did. I literally took a picture of the check. Heed this lesson California. I thanked our disarmingly nice waitress and wondered, for a second, whether a flight home was really a good idea. But thought, if nothing else, I would have to spread the message of California sauce. read more

Steak ’n Shake - Double Steakburger with cheese - Fast Food Near Me - Mooresville, Indiana

We usually have a pretty average experience here. Our latest experience was exactly that. We were seated promptly upon arriving. Our server immediately introduced herself as well as a trainee. They took our orders immediately since we were ready. Both the server and the trainee wrote them down. A short time later, our food arrived. The burger was fresh and hot. The fries were on the cold side. My shake ended up coming out after our food arrived, which was disappointing. It was as though they forgot about it. It only arrived after I reminded them. The trainee was not with our server half of the time she had interactions with us. He was too busy socializing. She acted overwhelmed and frustrated regarding this. Despite that, she did a really good job waiting on us. read more

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I ordered a chili 5 way extra cheese it was only cheese and noodle and onions when I got it. My coke with flat and the services was horrible! read more

Steak ’n Shake - a person holding a casserole - Fast Food Near Me - Mooresville, Indiana

I can confirm that this guy is the night mgr. Boy does he make a fantastic burger! Id give 5 stars but he gave me depressing news tonight. Not his fault but no more 1/2 price shakes from 2-5 AM. I was told this is a corporate thing. However Im always glad to see him cause it means I will get an extraordinarily good burger! read more

I grew up around Steak 'n Shake, then I moved out of state, and didn't live around a Steak 'n Shake for 10 years. I was really excited when I moved to Indiana to finally be near one again. Sadly, this particular Steak 'n Shake has consistently shown me how poor of service it has for its customers. My wife and I have gone through the drive thru several times now, and we are always met with rude and uncalled for behavior by the staff, both over the intercom and at the window. Additionally, we have dined inside, and have experienced sub-par food one visit after the other. The fries have been soggy, the burgers have been flat and seemingly rushed, and the service has been less than friendly. I would advise that you seek your Steak 'n Shake fix elsewhere. read more

This place is disgusting, even by Steak 'n Shake standards. It is filthy inside and out, even tabled that were "bussed" were still covered in crumbs and drink rings. Service is slow, slow, slow. Quality of the food is iffy. If they didn't have my absolute favorite chili in town, I would never come here. It takes me months to get back the courage to try them again. Corporate ARE YOU LISTENING?!?!? S 'n S used to be THE BEST but now all your locations are dirty and filled with surly staff. . :-( read more

Not a fan of this Steak and Shake. Quality during busy times is hit or miss - most of the time a miss for me. Waitress was snappy and unfriendly. I know it's busy, but we are being friendly with you so that is just uncalled for. When we got our food it looked really sad. The Frisco Melt came out barely grilled and even when we asked for the bread to be grilled more it still came back with very little improvement. At that point we gave up. A lot of details were just missed. She forgot our cheese sauces and toppings requested on our burgers. Other food at the table was also off quality wise. The buns of the burgers were soggy. At one point, the waitress was yelling in frustration about something in front of customers. Just all around not a good experience. I know there are bad days waiting tables, but it seems to happen often. If I'm being friendly and nice, there really isn't a reason to be rude! read more

This location has reopened under new management. The staff is great, Drive thru is quick. The dining room is closed until they remodel the DR. read more

I pulled up to the drive-thru and was asked to wait 15 minutes or to come in and wait for 5 mins so obviously I was gonna go in instead. When I stepped into the doors this big group of teenagers were paying for their food and they were scatter everywhere that the waitress nor cashier didn't even acknowledge me!! After waiting 15 minutes inside I decided to go back to my car drove back to the drive-thru and I was asked to wait 25 minutes instead of 15!!!!! After my complaint they eventually took my order! Was it worth it? NO!! read more

At about 1:00 a.m. with rain pouring down, I was told to wait at the drive-up. After getting drenched, I rolled up my windows and they lost another sale. They could care less. Prior to trying the drive-thru, I attempted to call ahead but no one answered. ATTENTION MANAGER: STAFF YOUR STORE! read more

NASTY. If you care for yours and your family's health do not eat here. Some of the worst service I've ever seen. Most of the customers were waiting long periods of time. There was no acknowledgment in the drive-through. When getting up to the window because no one e ven said hello or welcome we will be right with you. I notice the employees were running around in the back room without washing their hands touching food eating running their fingers through their hair. Collecting money. All without washing their hands in between tasks then touching customers food. Which was sitting there getting cold because they were playing around. I would think in the middle of a pandemic their hygiene and food safety would be a little more cautious than they are acting. I will never eat at this location and I will definitely tell people not to eat there as well if they care for their safety and their health. read more

When I drove up to the drive thru there was no one in front of me. Waited 30 seconds, no one said anything. I said "hello" and no response so I said "Hello" again to which I got a very rude tone of "Hold on I'll get your order in a minute." My receipt says it was Megan W. I hope it was just a bad day for you but you ruined my experience at this location. read more

45 minutes and never got our food. Never be back. Slowest place Earth. Should close this place down. Got up and left and they didn't even care read more

Terrible service. Beyond terrible. No whipped cream for their famous shakes. Had to wait several minutes for a server. Avoid this one. Only saving grace was the food was typical. read more

Terrible, just terrible, after ordering and waiting for our food we over heard staff arguing over working. Then they only brought part of our meal and finally told us oh we are out of soup... read more

One of the better steak n shakes in the Indy area. Staff can usually be heard complaining about the pay, but service is always good. I Love the shakes! read more

You know, it's quick and tasty and cheap. That's why we love it! Western BBQ & Bacon burger and fries + sweet tea was good enough for me this night. Yum! read more

Best fries of anywhere! Love the classic double steak burger fries and chocolate milkshake. Good thing I had a morning workout first. read more

Steak ’n Shake - Fast Food Near Me - Mooresville, Indiana

Can you put a timer on your drive thru so an entire line of cars do not have to wait 15 minutes per car.

I waited 40 minutes and biscuits were under cooked food didn't taste right, almost like the cooks stay up the night drinking, and came to work to cook. The worst serve in mooresville was this Saturday crew. Slower then a 90 year person working in a fast food joint. May my 5 year old wait for a drink my 2 year son wouldn't even eat read more

The food takes FOREVER and my cousin Will's shake tasted like cigarettes. The cups were dirty, but the service was superb. That's the only redeemable quality. I WILL NOT COME HERE EVERY WEEK FOR 3 MONTHS! THIS PLACE IS LIKE A BUFFALO ON A HIGHWAY! -Sally read more

I have been meeting a friend at this steak 'n shake for years and always enjoyed the visit. Today however, was bad enough I don't think we'll be back. The place smelled bad, the floor was slick, the restrooms stunk and were filthy and the food was dried out, over cooked and the salad was so slimy I sent it back. Cant tell you how disappointed I am. The servers are great, the rest of it was, well underwhelming is being polite. Went to the S & S on north 31 Saturday and the service there wasn't much better. What is going on guys!! read more

I recently just went through the drive thru at this location. While granted it was late at night, once we arrived to the window, our order was wrong. Seeing is how it was late at night though, luckily, we were the only ones in line, and so we attempted to politely explain the mixup to the drive thru worker. We asked for the order to be corrected and that we would even pay for the mess up (it was a combo missing the large Sprite) The drive thru worker was incredibly rude, accusing our driver of not being clear on the order. He then began to proceed to charge us the full price for the large Sprite instead of adding it to the combo he originally forgot to add it to. Terrible service. Ridiculous treatment. Don't recommend. read more

THIS LOCATION IS NOT EVEN WORTH GOING TO. Numerous times I have gone through the drive thru and the food has been cold and my order has been incorrect. The service is deplorable. Going inside is even worse. They either forget about you or get your order wrong. Takes about 10-15 minutes just to get a drink! Complaining to the manager does nothing (which I've done multiple times). Nothing gets solved. Sure, they'll discount your meal if you're lucky, but the bad service KEEPS happening!! You're better off cooking at home. read more

Generally I'm a fan of steak'n shake. Usually get taco salads. Never go to this location on the weekend. Breakfast and lunch service during the week is usually good with the regular waitstaff. Tonight I drove through and got a taco salad. Never have I seen such a little portion so I parked, went in, complained and they gave me a new one. Looked ok so I drove home. Got about halfway through then drained the water out. Gross. Buy a salad spinner! Have been very disappointed on other weekends, so I'm done. Sidebar, the location in Martinsville has been lousy even during the week. Last time I was there, about a year, the manager complained to me about how much money he loses on drink refills after I asked for one. That's BS. Soda is cheap for them. Hopefully he's been replaced. read more

I was not happy with the experience me and my husband had today. The cashier at the drive thru window had a bad attitude. She also got our order wrong. My husband gets the same thing all the time at Steak 'N Shake, doesn't matter what location it is, the price is the same. The total is usually 15. 40 and she tried to charge us 24. 02, we confronted her nicely and she rolled her eyes at us and was upset because she had to fix everything on her end. When we got our food and drove home, opened the sack, and everything was completely wrong. I am so disgusted the way she treated me and my husband! We are not giving this location anymore of our business! read more

Literally the worst Steak 'n Shake in the country. I just spent 15 minutes at the drive thru window with no other cars in front or behind and the inside empty. Made my 5 minute drive home and opened my triple cheese burger that was cold on a hard Burt bun with cold completely unmelted cheese. My wife had a frisco melt that wasn't toasted and had NO FRISCO SAUCE!!!!!! I hate that this is so awful because it's close to home but every time the wait is crazy (over an hour to get food inside on two different occasions) and the orders are not right. read more

FALSE ADVERTISING.........!!!!!!!! See I was in the drive thru and ordered four, four for four meals, when I was done ordering the cashier/ manager gave me a total, that seem too much about three dollars more then it should have been, I told them the total had to be wrong..., She told me to drive to the window and she explain why it was more then four dollars each, Because They now charge extra $0.60 each meal that wants bake beans or cup chili with four for four meals. I told here and showed her the Steak n shake ad with coupons that expires March 31, 2019, and it shows that we get a choice of three items. She did not care and said she would not take the order unless we pay extra...! or take the coleslaw with the meal and not bake beans or chili. The today I seen a ad on TV saying we have a choice on all three..! This is false advertising plain and simple.... ! Please.... lets get a class action law suit to stop this way of cheating us or tricking us with false advertising...! Really..., if steak and shake want to change, O..K. but, stop advertising we still have a choice...! BAD BUSINESS read more

Waited in drive thru 45 minutes because they lost my order and when I finally got my order they forgot my cheese cups and made sandwiches wrong. Manager was unsympathetic and acted like he didn't care about fixing my order or making it right. They need new Friday night manager because this guy should not be in customer service. read more