Michael Amber and Alysha were the best staff members I have ever met. they truly brightened my day just with their service. I am 100% coming back because I strive to be more like them with how positive they are. The food was truly amazing. Every corporation needs to be like steak and shake. read more

So time and time again, I have gone to this Steak 'n Shake location in Davenport, Iowa and I end up waiting like 25 minutes in the drive through while no one else in even in the restaurant. So it not like they are busy...What are the employees doing? I normally don't rate places or spend the time writing about them but it gets frustrating when the same thing happens time after time. I guess they serviced me for the last time, as I will not be returning to this location. read more

Great service, lovely ambiance and excellent food. Oreo mint shakes are delicious. I would recommend this restaurant read more

The cheeseburger without pickles would be a complete waste of time, but with them it's a truly delicious burger. Sometimes I wonder.

The food took over 40 minutes to make (fast food btw) when there was nobody in the restaurant. I installed this app just to warn others. Do not go here. read more

Waited an HOUR for a shake... I'm sorry are they milking the cows in the back? It was not busy, yet an hour later, still didn't get my shake. read more

The food is good but the service is terrible at this location slow drive-through slow inside seating it's just slow all the way around, if you have an hour to get some fast food it might be OK. You would think the owner might try to hire some employees but I guess I should just be used to poor service nowadays, I wouldn't be surprised if this location shuts down soon read more

Fucked up my god damn order. I asked for 1 large coke, 1 large doctor pepper, and 1 large hi-c, and a burger and some fries. But then they give me 2 large cokes one small hi-c and barly any fries, like come on at lest do your job , And the service is outrageous read more

This was one of the first foods i grew up on. You can go wrong with steak n shake, but recently, they have changed a bit of the recipes and some foods aren't the same. Still go here weekly/monthly the service was nice. And the ambiance was very retro. read more

My bf went and got us dinner after he picked our son up, it wasn't busy, he ordered my food, his food and my sons food! Which to our surprise when he was digging in the bag for my son's fries, NO FRIES! Matter in fact I was the only person out of 3 people who got their food. He was too far to even go back. I call and call, a million times until someone answers, I tell her I want a refund because there was no excuse as to why we didn't get our whole order. She was rude, she hung up, I call back a guy answers after waiting on the line forever. Won't be back. They've gone down hill. Rude, unprofessional. They didn't even give a receipt. We live 30 minutes away. DO YOUR JOB RIGHT, you are so quick to take our money but don't want to DOUBLE check YOUR job to make sure your customer gets what they paid for! & yes I cussed them out. I DONT CARE read more

Only kiosk orders, customers don't talk to you. Ask for tips and can't get a soft drink unless you scan a QR code, only once though. Food order was wrong again as well. read more

I have so many fond memories going to Steak and Shake with friends and family when I was younger. It's so sad to see how this restaurant has gone downhill in the past few years. I understand staffing issues and COVID made things challenging, so I don't have any issue with ordering on a kiosk and getting our food at the counter. What I do have an issue with is being treated like I, as a customer, am not important and the items I've paid for are not a concern. My sister and I took our kids in to get a quick bite to eat a few days ago. My sister especially needed to eat and go in a reasonable amount of time as she had somewhere to be, but had enough time to sit down for about 30-40 minutes for a meal. We both got a combo meal, a kid's meal, and a kid's size milkshake. Our food came out in a reasonable amount of time and was absolutely delicious, but our milkshakes were missing. We understand these can take a little longer, so we waited while we ate. I know one big issue for the employees working was the drive-thru was backed up, so that was a big concern for them. I totally get it; I've done my time in restaurants so I understand. I eventually went up to ask about the milkshakes after waiting 30 minutes. The manager was not friendly at all and asked me "What is it?" when he came out of the kitchen. When I told him about the milkshakes, he pretty much waved me off and told me where they'd be served. Rude, but okay. We continued to eat, but at the 40 minute mark, my sister really needed to go. She went up that time to ask about them, and another employee finally started making them after asking what we were missing. She was super polite and got them in to go cups and apologized for the wait. This alone convinces me not to come back, which is highly unfortunate because I really do love the food. I didn't feel like I was welcome as a customer by the manager, even though the food was absolutely delicious. Also, the restaurant is sticky and gross... needs a desperate deep clean. The floor was sticky, the booths were sticky, the table was sticky... I felt uncomfortable as far as cleanliness goes. If you want quick and delicious food and don't necessarily care about the cleanliness, go for it. The food usually comes out pretty quick, and it is SO good. However, don't order a milkshake. You're probably never going to get it. read more

Went through the drive through 15 minutes before closing and they stated they were closed. I could understand pulling up right at closing time but the employees clearly wanted to prioritize getting out early versus serving customers. I usually eat here twice a month or so, will be taking my business elsewhere since they clearly don't care about customers and only about themselves. read more

Everything I loved about this place is gone... no more pepper sauce, no way to order stuff on the side, and no more cherry syrup in my coke. All the tables were dirty Waited 30 minutes to be served cold food that was bad to the taste as well. Never coming back read more

first of all, I wanted to point out the disastrous customer service there is here. anytime I order, it takes at least a few minutes for them to respond. I have also visited this joint multiple times in the last few months just for my only order to not be availible. please fix your shake machine, why are you called steak and shake if you have no damn shake. I am appalled of what this restaurant has come to. I used to love getting food here but as per usual davenport Iowa ruins it. Thank you quad cities! Also make sure to clean the bottom of your Shoes after you come here, the floor is a sticky goopy mess! read more

Really poor management. 1/2 hour after our order they let everyone know no food was being cooked yet. Acting as if they were overwhelmed, the place was less than 1/2 full of people. read more

No matter drive thru or delivery the food is ALWAYS COLD. Once my car broke down and I was ordering door dash, and don't get me wrong I used to LOVE their burgers growing up but honestly this store NEVER gets it right. The door dash order was completely wrong and this is what my "large fry" consisted of right out of the bag and of course cold and soggy. read more

Steak ’n Shake - "Large Fries" - Fast Food Near Me - Davenport, Iowa

Cleanliness of the store is mediocre, the amount of time it took to receive 1 shake was over 25 minutes. When asking if the shake was being made, the employee was rude like we were an inconvenience. Will not be coming back to this location. read more

gross behind kitchen area!!! Do Not Eat Here !!!!!!!!! can't get your order right takes forever and then you don't get what you ordered!! managers are incompetent....go inside and look around. disgusting!!! look in bathroom make you throw up !!! read more

We got shakes and they aren't what they use to be. Then they said it would be 15 minutes. It actually took about 10. BUT first she brought out a bag with food in it, then a guy brings our shakes - no straws, napkins or spoons. Goes in and gets straws and spoons OMG read more

if you're going to be mcdonald's, be mcdonald's. absolutely the worst experience in hundreds of s n s visits. order at a kiosk, pay the tip up front, hot food was cold, shakes were third rate and no napkins. Won't waste at 45 bucks again. ended up throwing away all three shakes and one meal. less than zero value for the meal or experience. the building was empty and you had to place your order on the kiosk, then you picked up your order from the counter. read more

I want to indulge here but I gotta hold myself back lol. I got the Wisconsin butter burger meal. It's def better than just trying the first burger meal on the menu. The butter burger looks like it sounds - greasy! But I wasn't expecting a healthy meal when I ordered it. The burger is juicy and cheesy. There's no way to go wrong with it. The fries are thin but I like it. It has just the right amount of crispness. The service was fast in drive thru. I think I took longer deciding what I wanted. read more

I love steak & shake, so it's with a heavy heart I have to give my favorite location a one star rating. I ordered my regular the royale burger combo. I don't care for the hashbrowns at S&S, and this order wasn't any different. It was broken and oily as ever...YUCK So, I was beyond excited for my sandwich then I unwrapped this greasy replica of my norm. I don't know what the cook was doing, but the preparation of this sandwich was horrible. I just threw the entire meal in the trash. read more

Steak ’n Shake - Broken and oily hashbrown - Fast Food Near Me - Davenport, Iowa

See all

Got the double garlic steak burger and there was so much garlic powder/salt on the top bun I couldn't even finish it.

We had an emergency occur in the car in the drive through mid order where my dog started spasming and I made a distressed noise. The Drive through attendant then told me not to scream in her ear "thank you". Clearly something was going wrong and instead of potentially asking if there was something wrong or if we needed help because clearly something was wrong she just made the situation worse and more stressful. If you're wondering my dog is ok she is find now thank you. 12/18 read more

They took forever to bring out our food and then an extra 15 for our shakes then I heard them yelling and talking in the back of the kitchen and I was all the way by the back towards the bathroom and it's was abt her hair and sum boyfriend and the whole cup was basically filled w whipped cream I had no shake in there the chilli was cold and there's not even actual service u order on a screen u pick up your food in the front when they calm your name u have to get your own drink and condiments it not like before read more

Some things never change. With Steak 'n Shake that's very good! Most recently I came here with a group. When the place was busy. We got seated immediately. And waited on soon after. The restaurant operated with great efficiency. The waitress I had was fantastic! A wonderful laidback personality. Always around to serve the customers. Never having to look for her. I give this gal an A+ !!! I made sure she received a nice tip. The food is great ! Which includes the breakfast. Hard to beat the biscuits and gravy. I'm not big on eating eggs. Yet these are tasty. Also the bacon is crispy and not full of fat. Unlike too many establishments. The coffee is good. Not bitter. The lunch and dinner is just as good! The burgers are terrific! Juicy not dry. And I love the small fries. Add the variety of chili meals as a must try. Personally I like the Chili 5 Way. You will not get shorted on the beef, chili, cheese, or onions. Loaded on top of spaghetti. I keep coming back whenever I'm in the vicinity. I never leave disappointed. read more

Burgers were okay, shakes were good, but fries and ambience were rough. They seem short staffed and doing their best, but overall experience was tough. read more

This restaurant is dirty and the food is cold! I had to wait a half hour for my hamburger and fries. I asked for my money back aftyer waiting for 15 minutes but I was told they can't refund your purchase! Everything is ordered thru a Kiosk!!! Buyer beware!!! read more

Giving it a 1 star because of what this place has become. You order on touch screens it's not 24 hours anymore and overall the food was good, you had a nice experience when you ate there, but not anymore. It's not like the good ole days. I suggest Steak 'n Shake either go back to there old ways or close up the doors. read more

This location really needs to close. I understand staffing is hard but if you can't find more than two people to work at a time then please do us all a favor and just close down. This is not a functioning business at this point. read more

Got what I didn't order, the food was cold and it took 45 mins to get my food. The worst service ever, the whole place smelled and made me lose my appetite, and it was so dirty!! Wouldn't recommend this place at all. read more

It's pretty sad when you go to a restaurant like Steak and Shake, who used to have good food and decent prices only to find the prices have more than doubled, the food has gotten worse, the portions have gotten smaller, and the people working there can't even get an order right or serve it at least warm. I ordered two burgers and neither were made right. The fries were cold, and the condiments I asked for weren't in the bag. Done going to this place read more

The whole place was dirty, literally every table needed to be whipped down. There are now screens when you walk in to order from and they ask you if you want to leave a tip, who are we tipping when there was literally no human interaction between Employees and customers read more

Why... All these places that used to be family night out type of restaurants suck now. We were told to use a kiosk because that's all that there was. We also asked the "manager" some questions to which she responded with an attitude. My thought is SERIOUSLY? How is my family supposed to get out of the house to see REAL PEOPLE when we get a kiosk and some rude manager. This is why your marketing sucks and you are losing money and customers. What was once a fun place to hangout and get good service is a place with almost no employees and fancy kiosks. We are back tracking and losing personal relationships with people. C'mon, get it together! I'm not even sure it's worth putting a review because I doubt you guys are willing to fix it. :( read more

Food was consistent with other steak n shakes. Went through drive up, old gum, ketchup, dirty drive thru windows. Parts of the soffit falling off, fence adjacent to drive thru lane is covered in bird droppings and trash caught up against it. Not sure of inside of restaurant but the manager really needs to address the issues outside fast. Ketchup on wall under drive up window looks to be dried out and looks to have been there for quite a while. Maybe walk around the building once a week and take a pen and paper and write down everything that needs addressed and delegate employees to one or two tasks each and get it accomplished. read more

Very dirty and food was cold. Shake machine was broken. Took a long time to get food. Very dirty. Would not recommend.

Dirty interior with stacked up dirty cups. Floor was dirty/sticky. Overflowing urinal in the men's bathroom that didn't seem to be concerning to the team member when I pointed that out. Terrible service (25+min to get my to-go burger order). Believe they purposely prolonged our order from being made because I complained that I wanted an extra large drink that I was not able to order using the computer self-service touchscreen. No in person ordering as an option. Consider closing the interior to dining if the staffing is this poor. Really ruined steak and shake for me after many loyal years at other locations. read more

They employees were rude we ask about our shakes 3 different times. Even asked for our money back was told that they were done 10 minutes later we still had no shakes. They were not busy the drive through was empty and we were the only customers in the store. DEFINITELY WORLD NOT RECOMMEND read more

Thank you for the great food and fast service! We used grub hub and our driver bought our food fast, fresh and the shakes where still frozen! read more