If you need an honest, reputable, thorough loan officer with 100% professional and integrity, ask…read morefor Tarvis Mire at Mountain West Mortgage loans in Sandpoint. Travis doesn't miss a beat (IMPORTANT). He is on top of things and a total consummate professional. Five stars Travis Mire, Mountain West Bank Sandpoint.

Most unsatisfactory banking experience I've ever had. Customer service is lackluster & the bank was…read moredifficult to work with especially for a business owner. App is unimpressive & I had to call about 5 times to structure our 2 accounts under 1 username.... They lost the paper my husband came into the branch to sign....and they couldn't send it electronically to sign. I felt like I was sent back to pre computers. Nice people though!! Just not a great banking experience unfortunately.

Our Personal Banker Summer was excellent. She was knowledgeable and helped us set up our new…read moreaccount. We had some questions after we left the the online support was also excellent. We even got support call on Saturday to help us! Very easy to access our account online and link to our Quicken software. Excellent service - highly recommend

I've always liked the small, home town feel of this bank. Some of the fantastic people that used…read moreto work here have moved on so that's too bad, but overall, the people here are very, very nice and I love the atmosphere.

At the Sandpoint, Wells Fargo, two difficult customers were yelling, insulting, and disrespectful…read moreto the teller staff. What I noticed and heard from the employees at this bank was politeness and respect even in the face of these abusive customers. They should be commended, and the manager should be on their side, should this terrible behavior ever happen again. The reason the customers were upset? They had to show an I.D. card to complete their transaction. Seriously? It is common knowledge in this day and age of identity theft and scams to show your identification at a bank--grow up and give these poor, hard-workers some kindness and courtesy, please! Taryn, Ava and Michael were the Wells Fargo employees--we need more people like them in this world! Hang in there--those of us who were there, or heard about it later, noticed your professional and kind demeanor.

I requested information on a secure credit card with Wells Fargo, Sandpoint, ID branch, to increase…read moremy personal credit rating. I have a business checking account with Wells Fargo and the representative told me that if I open a secure credit card under the business name my personal credit would benefit too. I thought, "great, let's do it". Soon after I received the credit card, and of course paid their yearly fee for the card, I received a Wells Fargo pamphlet stating that a secure credit card registered or affiliated with a business does NOT assist your personal credit rating, only the credit you establish with Wells Fargo for your business, which by the way has never began, not yet at least, but I decided it makes no sense to close the business account just to open a personal account. Thus, I went in to the branch, spoke with a different banker, to ask why I was given false information but, of course she could not find an answer and said she would call me by the end of the day with an answer and solve the problem. It's been two weeks now and I have not heard from them. Next call is to their customer service over the phone and, in addition, I will indeed cancel both accounts with Wells Fargo. Seems Wells Fargo cares nothing about you and I and only the fees, incentives and commission for starting a new account. I WILL, FROM NOW ON, USE A CREDIT UNION AFTER I CLOSE MY WELLS FARGO ACCOUNTS, I SUGGEST YOU DO TOO!

Twice in the last few months, I have driven over to this branch only to have it closed during…read moreroutine business hours. Not a holiday. No reason given. What a waste of my time.

Awful customer service!!! Never again will I choose a "Big Box Bank" they could careless about…read moreindividuals. I'm going to move all my business and personal banking to a local credit Nov. 20 Update: Went in and sat down with Sean the Branch MANAGER and said I wanted to close all my accounts. I didn't find it strange that he never inquired or even seemed interested in my reason for closing accounts. That in it self proves they are not customer service oriented or interested. This is the point person for the branch atmosphere and training. Wow! No surprise they are losing customers AND employees.