We decided to go for our dream and buy a water front property near Lake Pend Oreille. When the perfect place came on the market we had to act fast and place a full price offer the first day, otherwise we would loose it. We didn't have financing lined up yet, so I ask my Realtor who the best Lender would be. She highly recommended Lee at Guaranteed Rate. He was able to send me a pre-approval almost immediately so we could put in our offer right away. During the entire process he was always easy to reach when I had a question and very personable...like talking to a friend :) Lee and his team did an awesome job from beginning to end and we closed on time! I want to give them all a huge hug and thank them for helping this dream become a reality! We highly recommended them!! Thank you! Thank you! God bless! read more

You cannot trust Lee Hardin! He tells you he will take care of a problem, DON'T BELIEVE IT! Here is what I wrote to the SVP - Chief of Consumer Direct Operations of Guaranteed Rate. I want to bring to your attention a loan officer you have in your employ in Sandpoint, ID. He pushed my first loan application pre-maturely, knowing I was in a legal issue with a time share. He still moved ahead and scheduled an appraisal ($1,500). The Lender declined the application. We agreed for me to complete the legal cancelation of the timeshare and clear my credit and re-apply. The loan officer told me in an email that he would waive the appraisal fee for the re-application. Last week we closed our loan. To my surprise an appraisal fee of $1,000 was in the closing statement. I contacted the loan officer with the email stating he was going to waive the appraisal fee. Then he came up with the loan was with a broker and could not refund the fee. Well, as a consumer, this is not my problem. On his professional word (email) he was waving the fee. I have contacted your customer service team and submitted an issue. Today they came back that they talked to the loan officer and of course he stated the same reason. You need to take a look at this issue. Checking the BBB your company has 92 complaints in the last 3 years and 64 in the last 12 months. That is not a good trend. I'm going to be the 65th complaint. If you find yourself requiring a mortgage loan Do Not contact Lee Hardin, he does not care about you! In full transparency, Guaranteed Rate corporate agreed with my issue, and reimbursed my appraisal fee. read more